USA Jobs
Information Technology Specialist (NETWORK)
USA Jobs - Orlando, Florida, us, 32885
Work at USA Jobs
Overview
- View job
Overview
Information Technology Specialist (Network)
This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information and Technology, Enterprise Wireless Communication Branch, located in Orlando, FL. Joining Customs & Border Protection will allow you to use your expertise in Information Technology (IT) principles, concepts and methods to support Information Technology systems and services. In this position you will serve as an Information Technology Specialist (Network), ensuring that systems and services impacted by major incidents are restored to acceptable levels as quickly as possible thus minimizing impact to mission critical application. This position starts at a salary of $88,621.00 (GS-12, Step 1) to $115,213.00 (GS-12, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. In this Information Technology Specialist position, you will become a key team member of Homeland Security professionals to provide technology service, implement projects and deploy systems to reduce downtime and maintain operational availability. Major duties of this position include, but are not limited to: Reviewing network utilization statistics and performance measures; ensuring network stability, quality and maximum performance while maintaining system security and integrity. Researching, evaluating and triaging incidents to determine scope, urgency, and potential impact. Analyzing incident reports and network alerts from various sources and overseeing the implementation of corrective actions. Tracking and reporting on plan and design development for network modifications and enhancements following postmortem and root cause analyses. Producing various reports accurately and meeting defined deadlines. Requirements Conditions of Employment: You must be a U.S. Citizen to apply for this position. Males born after 12/31/1959 must be registered with Selective Service. Primary U.S. residency for at least three of the last five years (additional details below). All pre-employment processes will be conducted in English. You may be required to pass a background investigation. CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures. As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Bargaining Unit: This is a bargaining unit covered position, represented under the National Treasury Employees Unions - NTEU. For local chapter contact information see Chapter Websites - National Treasury Employees Union - NTEU. This vacancy has a local commuting area requirement, as defined below: The area surrounding the duty station by which people reasonably travel back and forth from home to work; or The employee's permanent duty station is located within the reasonable travel area surrounding the duty station of this vacancy; or If applicable For employees who are detailed or temporarily promoted for more than 1 year to another duty location, the detailed or temporary duty location is considered to be the duty location of record for commuting area purposes. For employees detailed or temporarily promoted for less than one year, the permanent duty location is considered the duty location of record for commuting area purposes. Qualifications Basic Requirement: Individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience GS-12: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Resolving a variety of information technology problems, questions, or situations that involve the design, testing, implementation, operation, and support of IT systems. Evaluating unusual circumstances, considering different approaches and dealing with incomplete and conflicting data. Using judgment and originality by interpreting data, planning the work and refining the methods and techniques being used. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.
This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Information and Technology, Enterprise Wireless Communication Branch, located in Orlando, FL. Joining Customs & Border Protection will allow you to use your expertise in Information Technology (IT) principles, concepts and methods to support Information Technology systems and services. In this position you will serve as an Information Technology Specialist (Network), ensuring that systems and services impacted by major incidents are restored to acceptable levels as quickly as possible thus minimizing impact to mission critical application. This position starts at a salary of $88,621.00 (GS-12, Step 1) to $115,213.00 (GS-12, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. In this Information Technology Specialist position, you will become a key team member of Homeland Security professionals to provide technology service, implement projects and deploy systems to reduce downtime and maintain operational availability. Major duties of this position include, but are not limited to: Reviewing network utilization statistics and performance measures; ensuring network stability, quality and maximum performance while maintaining system security and integrity. Researching, evaluating and triaging incidents to determine scope, urgency, and potential impact. Analyzing incident reports and network alerts from various sources and overseeing the implementation of corrective actions. Tracking and reporting on plan and design development for network modifications and enhancements following postmortem and root cause analyses. Producing various reports accurately and meeting defined deadlines. Requirements Conditions of Employment: You must be a U.S. Citizen to apply for this position. Males born after 12/31/1959 must be registered with Selective Service. Primary U.S. residency for at least three of the last five years (additional details below). All pre-employment processes will be conducted in English. You may be required to pass a background investigation. CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures. As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Bargaining Unit: This is a bargaining unit covered position, represented under the National Treasury Employees Unions - NTEU. For local chapter contact information see Chapter Websites - National Treasury Employees Union - NTEU. This vacancy has a local commuting area requirement, as defined below: The area surrounding the duty station by which people reasonably travel back and forth from home to work; or The employee's permanent duty station is located within the reasonable travel area surrounding the duty station of this vacancy; or If applicable For employees who are detailed or temporarily promoted for more than 1 year to another duty location, the detailed or temporary duty location is considered to be the duty location of record for commuting area purposes. For employees detailed or temporarily promoted for less than one year, the permanent duty location is considered the duty location of record for commuting area purposes. Qualifications Basic Requirement: Individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information to individuals or groups effectively, taking into account the audience and nature of the information; makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience GS-12: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Resolving a variety of information technology problems, questions, or situations that involve the design, testing, implementation, operation, and support of IT systems. Evaluating unusual circumstances, considering different approaches and dealing with incomplete and conflicting data. Using judgment and originality by interpreting data, planning the work and refining the methods and techniques being used. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.