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This position is responsible for processing and managing international customer orders from receipt to shipment, and provides overall organization, customer service, and support to ensure the effective execution of all international customer objectives. This role works closely with the International Operations Manager, sales, and warehouse teams to coordinate documentation, transportation and communication with international customers and freight forwarders. This position is responsible for handling daily duties related to specialized KONG accounts in a manner in line with KONG culture. Must provide a hands-on, positive and engaging approach.

Essential Duties/Responsibilities

• Maintains meticulous record keeping throughout the entire process from order receipt to invoicing for all international customer orders.

• Collaborates with KONG sales and marketing teams for the shipment of brand materials worldwide.

• Point of contact for international freight forwarders and coordinating the swift movement of export shipments.

• Will work with various government entities.

• Oversee shipments to worldwide KONG locations including United Kingdom, Germany and Australia.

• Maintains working knowledge of requirements and documentation related to shipping consumable products worldwide.

• Execute international requirements for new KONG markets.

• Communicate across departments to complete orders and resolve customer service discrepancies.

• Responsible for order entry, EDI, and invoicing for specialized accounts.

• Maintain spreadsheets and reports to track order status and shortages.

• Responsible for notifying customers of inventory status.

• Ensure customer pricing is consistent with contracts.

• Maintain communication with off-site warehouses regarding order status and inventory.

• Responsible for creating and maintaining procedures.

• Serve as back up for various account representatives to support the team.

• Other duties as assigned.

Requirements

• 4-year Business Degree and 2 years' applicable experience or 5 years' applicable experience.

• Strong leadership skills.

• Proven critical thinking.

• Strong written and verbal communication skills.

• Display efficiency and accuracy with data entry tasks.

• Must have a proven track record of customer care resulting from customer service etiquette.

• Must be computer literate and capable in Microsoft Suite.

• Experience with accounting software, EDI and/or inventory systems.

• Detail-oriented, efficient and organized.

• Work well with tight deadlines, be flexible as priorities change.

• Effectively communicate ideas and activities across departments.

• Ability to work independently, prioritize multiple tasks and quickly learn new skills.

• Ability to analyze and solve problems.

• Proactive approach to executing new projects.

• Ability to use independent judgment, analyze information and formulate recommendations.

• Strong project management skills.

• Ability to provide outstanding customer service.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Compensation

From $33 per hour Quarterly profit sharing Work Location

KONG Headquarters - Golden, Colorado Onsite Monday through Friday Benefits

Health, Dental and Vision Insurance with low-cost premiums Access to voluntary benefits Employer paid short-term/long term disability and life insurance 401k with employer matching 12 Paid Holidays Personal Leave Accrual Pet Insurance, Tuition reimbursement, dog toys, and more!