Desert Financial Credit Union
Learning & Development Program Manager
Desert Financial Credit Union - Phoenix, Arizona, United States, 85001
Work at Desert Financial Credit Union
Overview
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Overview
Program Manager of Learning and Development (L&D)
The Program Manager of Learning and Development (L&D) is responsible for overseeing, implementing, and evaluating a portfolio of programs that drive employee growth and leadership development. Working closely with cross-functional teams, this role ensures that learning initiatives are aligned with Desert Financial's strategic goals and effectively meet organizational needs. The Program Manager develops and implements robust program management processes, monitors progress, reports key metrics, and proactively identifies and resolves issues. They continuously assess program effectiveness and recommend improvements to enhance employee engagement and elevate the quality of member service. What You Will Do Here:
Program Planning and Strategy Develop and implement effective program management processes. Align learning initiatives with Desert Financial's organizational goals. Create detailed program roadmaps and establish realistic timelines. Plan resource allocation and manage budgeting for L&D programs. Design evaluation strategies to measure the effectiveness of programs Execution and Coordination Oversee a portfolio of learning programs, including leadership, sales, and new hire training. Coordinate activities across various departments and stakeholders to ensure seamless execution. Manage logistics, scheduling, and communication for all programs. Ensure timely delivery of program materials and necessary resources. Collaborate closely with facilitators, instructional designers, and subject matter experts to enhance program content. Monitoring and Control Track and report on program progress and key performance indicators (KPIs). Analyze data and metrics to assess program performance and impact. Identify and resolve issues that arise during program execution promptly. Manage risks by developing and implementing mitigation strategies. Ensure all programs comply with regulatory training requirements. Stakeholder Management and Continuous Improvement Develop and maintain strong relationships with key stakeholders. Communicate program status, progress, and results to leadership effectively. Gather feedback from program participants and stakeholders to inform improvements. Identify opportunities for enhancing program efficiency and effectiveness. Stay current with L&D trends and best practices to continually enhance program offerings. What You Will Need:
Bachelor's degree in business, training, or project management preferred or equivalent combination of education and experience required. 4+ years program and project management experience in developing program processes and executing initiatives from start to finish, including post-rollout measurement required. 3+ years of knowledge and expertise in learning and development process and procedures, programs and analytics gained through relevant work experience required. 1+ years experience in learning management system processes preferred. Strong Project Management Skills required. Strong written and verbal communication skills, presentation skills, planning skills, organizational skills, and analytical skills required. Excellent interpersonal skills required. Ability to prioritize and delegate tasks effectively required. Ability to multi task, focus, and prioritize multiple projects under pressure to meet deadlines required. Exceptional problem-solving skills. Ability to quickly identify the root of a problem and determine the appropriate solution that mitigates risk and is a win-win for stakeholders required. Ability to apply strategic thinking and demonstrate understanding of requirements to execute required. Proven success in working with, and influencing team members in a complex, growth-oriented environment with changing priorities required. Proficiency with MS Office Suite Products (Word, Excel, PowerPoint, Teams, and Outlook) required. Advance proficiency in Excel required. PMP
Project Management Professional preferred. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The Program Manager of Learning and Development (L&D) is responsible for overseeing, implementing, and evaluating a portfolio of programs that drive employee growth and leadership development. Working closely with cross-functional teams, this role ensures that learning initiatives are aligned with Desert Financial's strategic goals and effectively meet organizational needs. The Program Manager develops and implements robust program management processes, monitors progress, reports key metrics, and proactively identifies and resolves issues. They continuously assess program effectiveness and recommend improvements to enhance employee engagement and elevate the quality of member service. What You Will Do Here:
Program Planning and Strategy Develop and implement effective program management processes. Align learning initiatives with Desert Financial's organizational goals. Create detailed program roadmaps and establish realistic timelines. Plan resource allocation and manage budgeting for L&D programs. Design evaluation strategies to measure the effectiveness of programs Execution and Coordination Oversee a portfolio of learning programs, including leadership, sales, and new hire training. Coordinate activities across various departments and stakeholders to ensure seamless execution. Manage logistics, scheduling, and communication for all programs. Ensure timely delivery of program materials and necessary resources. Collaborate closely with facilitators, instructional designers, and subject matter experts to enhance program content. Monitoring and Control Track and report on program progress and key performance indicators (KPIs). Analyze data and metrics to assess program performance and impact. Identify and resolve issues that arise during program execution promptly. Manage risks by developing and implementing mitigation strategies. Ensure all programs comply with regulatory training requirements. Stakeholder Management and Continuous Improvement Develop and maintain strong relationships with key stakeholders. Communicate program status, progress, and results to leadership effectively. Gather feedback from program participants and stakeholders to inform improvements. Identify opportunities for enhancing program efficiency and effectiveness. Stay current with L&D trends and best practices to continually enhance program offerings. What You Will Need:
Bachelor's degree in business, training, or project management preferred or equivalent combination of education and experience required. 4+ years program and project management experience in developing program processes and executing initiatives from start to finish, including post-rollout measurement required. 3+ years of knowledge and expertise in learning and development process and procedures, programs and analytics gained through relevant work experience required. 1+ years experience in learning management system processes preferred. Strong Project Management Skills required. Strong written and verbal communication skills, presentation skills, planning skills, organizational skills, and analytical skills required. Excellent interpersonal skills required. Ability to prioritize and delegate tasks effectively required. Ability to multi task, focus, and prioritize multiple projects under pressure to meet deadlines required. Exceptional problem-solving skills. Ability to quickly identify the root of a problem and determine the appropriate solution that mitigates risk and is a win-win for stakeholders required. Ability to apply strategic thinking and demonstrate understanding of requirements to execute required. Proven success in working with, and influencing team members in a complex, growth-oriented environment with changing priorities required. Proficiency with MS Office Suite Products (Word, Excel, PowerPoint, Teams, and Outlook) required. Advance proficiency in Excel required. PMP
Project Management Professional preferred. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.