The Home Depot
Manager, Pro Experience
The Home Depot - Atlanta, Georgia, United States, 30349
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Overview
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Overview
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Manager, Pro Experience
role at
The Home Depot 1 day ago Be among the first 25 applicants Join to apply for the
Manager, Pro Experience
role at
The Home Depot Get AI-powered advice on this job and more exclusive features. Position Purpose
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
The Pro Experience Manager will serve as a key role supporting the Home Depot Pro strategic growth initiatives. The Pro Experience Manager will have responsibility for ownership of a subset of our Pricing initiatives, working cross-functionally to lead the development, testing, and execution of early-stage strategic initiatives that drive value to our Home Depot Pro Customers. The manager role will identify, analyze, collate, and deliver compelling Pro customer insights that drive clear business actions and outcomes. They will champion a best-in-class Pro customer experience across all channels and platforms. The role will partner cross-functionally to ensure seamless alignment on key initiatives and tests as well as lead respective workstreams to meet business priorities. Strong leadership, communication, and analytical skillsets are critical to this role. Req150716
Position Purpose
The Pro Experience Manager will serve as a key role supporting the Home Depot Pro strategic growth initiatives. The Pro Experience Manager will have responsibility for ownership of a subset of our Pricing initiatives, working cross-functionally to lead the development, testing, and execution of early-stage strategic initiatives that drive value to our Home Depot Pro Customers. The manager role will identify, analyze, collate, and deliver compelling Pro customer insights that drive clear business actions and outcomes. They will champion a best-in-class Pro customer experience across all channels and platforms. The role will partner cross-functionally to ensure seamless alignment on key initiatives and tests as well as lead respective workstreams to meet business priorities. Strong leadership, communication, and analytical skillsets are critical to this role.
Key Responsibilities
15% Business Acumen / Data Analysis - Responsible for ownership of individual or team work through Identifying, researching and measuring ongoing effectiveness of programs against metric targets; Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback; Troubleshoot and problem solve for ongoing operational needs as they arise 15% Collaboration - Partner cross-functionally with organizational teams, internal and external clients, management and others in driving change within Home Depot 20% Develop Recommendations - Prioritizes team issues and brainstorm/develop solutions and recommendations by leading or working within a diverse cross-functional team (store leaders and associates, merchants, internal and external teams, vendors, etc. 30% Leadership - Responsible for the assessment and selection of talent, builds effective teams, develops others through coaching feedback and guidance, aligns goals, and creates a positive culture through driving engagement 20% Project Management - Responsible for individual or team to drive the creation and implementation of new initiatives using diverse problem-solving methodologies; May work on small to medium initiative-specific projects within workstreams; Effectively communicate projects and recommendations through accurate documents and presentations; Has the ability to present and deliver to a wide variety of stakeholders including executive leaders and sponsors
Direct Manager/Direct Reports
This position typically reports to Sr. Manager or Director This position has 0 Direct Reports
Travel Requirements
Typically requires overnight travel 5% to 20% of the time.
Physical Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
Must be eighteen years of age or older. Must be legally permitted to work in the United States.
Preferred Qualifications
Working knowledge of Microsoft Office Suite Working knowledge of Tableau Working knowledge of presentation software (e.g., Microsoft PowerPoint) Prior direct experience writing analytical SQL queries, experience in Google BigQuery, and enriching raw data from multiple sources Demonstrated ability to collaborate and work effectively with cross-functional teams Ability to develop and apply advanced mathematical/statistical techniques Ability to draw accurate conclusions from financial documentation Demonstrated project management skills Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers Excellent written and verbal communication skills Consulting and/or retail experience 4+ years of previous leadership experience
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education
Master’s degree program or equivalent degree in a field of study related to the job
Minimum Years Of Work Experience
5
Preferred Years Of Work Experience
No additional years of experience
Minimum Leadership Experience
None
Preferred Leadership Experience
None
Certifications
None
Competencies
Decision Quality Collaborates Drives Engagement Ensures Accountability Plans and Aligns Communicates Effectively Customer Focus Drives Results Manages Ambiguity Strategic Mindset Instills Trust Seniority level
Seniority levelNot Applicable Employment type
Employment typeFull-time Job function
Job functionOther IndustriesConsumer Services Referrals increase your chances of interviewing at The Home Depot by 2x Sign in to set job alerts for “Experience Manager” roles. Atlanta, GA $95,000.00-$105,000.00 2 months ago Atlanta, GA $149,133.00-$195,000.00 1 week ago Atlanta, GA $70,000.00-$80,000.00 3 weeks ago Atlanta, GA $46,000.00-$58,000.00 2 months ago Brand Leader (Director/VP of Operations) - Restaurant Atlanta, GA $125,000.00-$160,000.00 1 day ago Assistant General Manager - $50,000 Salary Atlanta, GA $45,000.00-$60,000.00 3 weeks ago Atlanta, GA $75,000.00-$95,000.00 5 months ago Marietta, GA $55,000.00-$65,000.00 1 month ago Atlanta, GA $40,000.00-$50,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Manager, Pro Experience
role at
The Home Depot 1 day ago Be among the first 25 applicants Join to apply for the
Manager, Pro Experience
role at
The Home Depot Get AI-powered advice on this job and more exclusive features. Position Purpose
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
The Pro Experience Manager will serve as a key role supporting the Home Depot Pro strategic growth initiatives. The Pro Experience Manager will have responsibility for ownership of a subset of our Pricing initiatives, working cross-functionally to lead the development, testing, and execution of early-stage strategic initiatives that drive value to our Home Depot Pro Customers. The manager role will identify, analyze, collate, and deliver compelling Pro customer insights that drive clear business actions and outcomes. They will champion a best-in-class Pro customer experience across all channels and platforms. The role will partner cross-functionally to ensure seamless alignment on key initiatives and tests as well as lead respective workstreams to meet business priorities. Strong leadership, communication, and analytical skillsets are critical to this role. Req150716
Position Purpose
The Pro Experience Manager will serve as a key role supporting the Home Depot Pro strategic growth initiatives. The Pro Experience Manager will have responsibility for ownership of a subset of our Pricing initiatives, working cross-functionally to lead the development, testing, and execution of early-stage strategic initiatives that drive value to our Home Depot Pro Customers. The manager role will identify, analyze, collate, and deliver compelling Pro customer insights that drive clear business actions and outcomes. They will champion a best-in-class Pro customer experience across all channels and platforms. The role will partner cross-functionally to ensure seamless alignment on key initiatives and tests as well as lead respective workstreams to meet business priorities. Strong leadership, communication, and analytical skillsets are critical to this role.
Key Responsibilities
15% Business Acumen / Data Analysis - Responsible for ownership of individual or team work through Identifying, researching and measuring ongoing effectiveness of programs against metric targets; Develop and execute ongoing enhancement/optimization strategy based on measured performance and customer feedback; Troubleshoot and problem solve for ongoing operational needs as they arise 15% Collaboration - Partner cross-functionally with organizational teams, internal and external clients, management and others in driving change within Home Depot 20% Develop Recommendations - Prioritizes team issues and brainstorm/develop solutions and recommendations by leading or working within a diverse cross-functional team (store leaders and associates, merchants, internal and external teams, vendors, etc. 30% Leadership - Responsible for the assessment and selection of talent, builds effective teams, develops others through coaching feedback and guidance, aligns goals, and creates a positive culture through driving engagement 20% Project Management - Responsible for individual or team to drive the creation and implementation of new initiatives using diverse problem-solving methodologies; May work on small to medium initiative-specific projects within workstreams; Effectively communicate projects and recommendations through accurate documents and presentations; Has the ability to present and deliver to a wide variety of stakeholders including executive leaders and sponsors
Direct Manager/Direct Reports
This position typically reports to Sr. Manager or Director This position has 0 Direct Reports
Travel Requirements
Typically requires overnight travel 5% to 20% of the time.
Physical Requirements
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications
Must be eighteen years of age or older. Must be legally permitted to work in the United States.
Preferred Qualifications
Working knowledge of Microsoft Office Suite Working knowledge of Tableau Working knowledge of presentation software (e.g., Microsoft PowerPoint) Prior direct experience writing analytical SQL queries, experience in Google BigQuery, and enriching raw data from multiple sources Demonstrated ability to collaborate and work effectively with cross-functional teams Ability to develop and apply advanced mathematical/statistical techniques Ability to draw accurate conclusions from financial documentation Demonstrated project management skills Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers Excellent written and verbal communication skills Consulting and/or retail experience 4+ years of previous leadership experience
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education
Master’s degree program or equivalent degree in a field of study related to the job
Minimum Years Of Work Experience
5
Preferred Years Of Work Experience
No additional years of experience
Minimum Leadership Experience
None
Preferred Leadership Experience
None
Certifications
None
Competencies
Decision Quality Collaborates Drives Engagement Ensures Accountability Plans and Aligns Communicates Effectively Customer Focus Drives Results Manages Ambiguity Strategic Mindset Instills Trust Seniority level
Seniority levelNot Applicable Employment type
Employment typeFull-time Job function
Job functionOther IndustriesConsumer Services Referrals increase your chances of interviewing at The Home Depot by 2x Sign in to set job alerts for “Experience Manager” roles. Atlanta, GA $95,000.00-$105,000.00 2 months ago Atlanta, GA $149,133.00-$195,000.00 1 week ago Atlanta, GA $70,000.00-$80,000.00 3 weeks ago Atlanta, GA $46,000.00-$58,000.00 2 months ago Brand Leader (Director/VP of Operations) - Restaurant Atlanta, GA $125,000.00-$160,000.00 1 day ago Assistant General Manager - $50,000 Salary Atlanta, GA $45,000.00-$60,000.00 3 weeks ago Atlanta, GA $75,000.00-$95,000.00 5 months ago Marietta, GA $55,000.00-$65,000.00 1 month ago Atlanta, GA $40,000.00-$50,000.00 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr