The Executive Centre
Ops, Head - Operations 1
The Executive Centre - Des Moines, Iowa, United States
Work at The Executive Centre
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Overview
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Ops, Head - Operations 1
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The Executive Centre Job Scope / Position Summary
This role will oversee all operational performance within the city. As the Head of Operations, you will plan and monitor the day to day running of the operations, working closely with the City Head and collaborating with other functional departments to build and maintain business continuity and achieve the desired business performance. Job Scope / Position Summary
This role will oversee all operational performance within the city. As the Head of Operations, you will plan and monitor the day to day running of the operations, working closely with the City Head and collaborating with other functional departments to build and maintain business continuity and achieve the desired business performance.
You will have responsibility to drive the teams to achieve client satisfaction and engagement levels, to ensure we maintain and improve our physical products and locations, as well as responsibly drive operational revenue and expense management across your city.
As a conduit between HQ and the local business, you will need to develop and nurture open communication channels and seek dialogue with HQ, to ensure both alignment to company practices and standards, as appropriate, and the opportunities for continuous improvement and learning. Be open to and drive change as needed.
Main Responsibility
Strategically implement best practice for all daily operations including centre opening and closing, all Front Desk activities, and the facilitation of Member activity are delivered consistently Manage the working environment to ensure teams can develop the positive working relationships with all Members, addressing feedback and implementing engagement strategies required Ensure that the maintenance of all Centre’s facilities, decorations and furniture, cleaning, repairs and areas of improvements is efficiently acted on and responsibly managed Work across the city to ensure every location’s contribution to the business performance metrics in your city Manage your own and your teams’ contributions and deliverables, professionalism and proactivity, learnings and improvements. Manage all stakeholders to achieve desired performance
Qualification And Experience Requirement
Education
Bachelor’s degree is preferred Good command of written and spoken English and local language
Experience
Minimum 7 years customer service and admin experience in hotel, retail or client centric environments is preferred 5 years in a team management role, displaying a hands-on approach and good business acumen Strategic leadership Customer oriented, with excellent interpersonal and management skills
Business Skills
Sales / Persuasion & Negotiation Skills Analytical & Data Driven Approach Customer Service Orientation Risk Management Governance & Compliance Financial Acumen
Essential Skills
Stakeholder Management Managing in a Matrix Conflict Resolution & Negotiation Strategic Thinking & Vision Cultural Sensitivity People Management & Delegation
Seniority level
Seniority level Entry level Employment type
Employment type Contract Job function
Job function Management and Manufacturing Referrals increase your chances of interviewing at The Executive Centre by 2x Get notified about new Head of Operations jobs in
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Ops, Head - Operations 1
role at
The Executive Centre 2 days ago Be among the first 25 applicants Join to apply for the
Ops, Head - Operations 1
role at
The Executive Centre Job Scope / Position Summary
This role will oversee all operational performance within the city. As the Head of Operations, you will plan and monitor the day to day running of the operations, working closely with the City Head and collaborating with other functional departments to build and maintain business continuity and achieve the desired business performance. Job Scope / Position Summary
This role will oversee all operational performance within the city. As the Head of Operations, you will plan and monitor the day to day running of the operations, working closely with the City Head and collaborating with other functional departments to build and maintain business continuity and achieve the desired business performance.
You will have responsibility to drive the teams to achieve client satisfaction and engagement levels, to ensure we maintain and improve our physical products and locations, as well as responsibly drive operational revenue and expense management across your city.
As a conduit between HQ and the local business, you will need to develop and nurture open communication channels and seek dialogue with HQ, to ensure both alignment to company practices and standards, as appropriate, and the opportunities for continuous improvement and learning. Be open to and drive change as needed.
Main Responsibility
Strategically implement best practice for all daily operations including centre opening and closing, all Front Desk activities, and the facilitation of Member activity are delivered consistently Manage the working environment to ensure teams can develop the positive working relationships with all Members, addressing feedback and implementing engagement strategies required Ensure that the maintenance of all Centre’s facilities, decorations and furniture, cleaning, repairs and areas of improvements is efficiently acted on and responsibly managed Work across the city to ensure every location’s contribution to the business performance metrics in your city Manage your own and your teams’ contributions and deliverables, professionalism and proactivity, learnings and improvements. Manage all stakeholders to achieve desired performance
Qualification And Experience Requirement
Education
Bachelor’s degree is preferred Good command of written and spoken English and local language
Experience
Minimum 7 years customer service and admin experience in hotel, retail or client centric environments is preferred 5 years in a team management role, displaying a hands-on approach and good business acumen Strategic leadership Customer oriented, with excellent interpersonal and management skills
Business Skills
Sales / Persuasion & Negotiation Skills Analytical & Data Driven Approach Customer Service Orientation Risk Management Governance & Compliance Financial Acumen
Essential Skills
Stakeholder Management Managing in a Matrix Conflict Resolution & Negotiation Strategic Thinking & Vision Cultural Sensitivity People Management & Delegation
Seniority level
Seniority level Entry level Employment type
Employment type Contract Job function
Job function Management and Manufacturing Referrals increase your chances of interviewing at The Executive Centre by 2x Get notified about new Head of Operations jobs in
Missouri, United States . Independence, MO $221,100.00-$386,925.00 5 days ago Senior Operations Manager (Relocation Required)
Sr. Site Manager, Amazon Last Mile Operations
General Manager, Head of Payroll Operations NRS14973
Sr. Manager Application Development (Operations)
Kansas City, MO $108,000.00-$178,000.00 2 weeks ago Sr. Manager Application Development (Operations)
Senior Manager - Digital Operations & Innovation (BPaaS/BPO)
St Louis, MO $83,000.00-$116,000.00 1 month ago Director of Global Payroll Solution Consulting
Deputized Police Officer - Law Enforcement Operations
Head Men's & Women's Cross Country Coach and Coordinator of Game Operations
Human Resources Operations Manager/Officer/Specialist
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr