Ochsner
Medical Cost Assistance Program Rep - Medicaid Eligibility
Ochsner - Lafayette, Louisiana, United States, 70501
Work at Ochsner
Overview
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Overview
Ochsner Health Opportunity
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job is responsible for assisting self pay patients across the Health System with Medicaid enrollment applications. Responsibilities include, but are not limited to, interviewing self pay patient referrals, explaining the significance of the program to patients, completing and submitting the Medicaid application, updating the various systems with the status of the case, and following up with the patient or the state on the status of the case. Education
Required - High School diploma or equivalent Preferred
Bachelors' degree Work Experience
Required
1 year of customer service, healthcare, or office experience Preferred
Previous Medicaid Experience Knowledge Skills and Abilities (KSAs)
Must have computer skills and dexterity required for data entry and retrieval of information. Effective verbal and written communication skills and the ability to present information clearly and professionally. Must be proficient with Windows-style applications, various software packages specific to role and keyboard. Strong interpersonal skills. Ability to perform effectively under conditions of fluctuating workload without compromising assigned deadlines. Works with minimal supervision and makes independent decisions. Ability to demonstrate problem resolution and follow through. Ability to work independently and as part of a team. Job Duties
Utilizes EPIC and census reports to conduct interview/screening of self-pay patients to identify eligibility for state/governmental financial programs. Assigns proper Federal Poverty Level (FPL) status, billing indicators and update insurance coverage in EPIC. Completes timely follow-up on self-pay patients and/or pending applications. Enrolls patients in applicable programs following government financial program guidelines. Provides top quality customer service experience by providing appropriate/applicable levels of competency and professionalism with each patient contact. Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur. The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. Are you ready to make a difference? Apply Today!
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! This job is responsible for assisting self pay patients across the Health System with Medicaid enrollment applications. Responsibilities include, but are not limited to, interviewing self pay patient referrals, explaining the significance of the program to patients, completing and submitting the Medicaid application, updating the various systems with the status of the case, and following up with the patient or the state on the status of the case. Education
Required - High School diploma or equivalent Preferred
Bachelors' degree Work Experience
Required
1 year of customer service, healthcare, or office experience Preferred
Previous Medicaid Experience Knowledge Skills and Abilities (KSAs)
Must have computer skills and dexterity required for data entry and retrieval of information. Effective verbal and written communication skills and the ability to present information clearly and professionally. Must be proficient with Windows-style applications, various software packages specific to role and keyboard. Strong interpersonal skills. Ability to perform effectively under conditions of fluctuating workload without compromising assigned deadlines. Works with minimal supervision and makes independent decisions. Ability to demonstrate problem resolution and follow through. Ability to work independently and as part of a team. Job Duties
Utilizes EPIC and census reports to conduct interview/screening of self-pay patients to identify eligibility for state/governmental financial programs. Assigns proper Federal Poverty Level (FPL) status, billing indicators and update insurance coverage in EPIC. Completes timely follow-up on self-pay patients and/or pending applications. Enrolls patients in applicable programs following government financial program guidelines. Provides top quality customer service experience by providing appropriate/applicable levels of competency and professionalism with each patient contact. Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style. Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur. The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. Are you ready to make a difference? Apply Today!