State of New Hampshire
IT MANAGER V - STATEWIDE TELEPHONE OPERATIONS
State of New Hampshire - Concord, New Hampshire, United States, 03306
Work at State of New Hampshire
Overview
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Overview
State of New Hampshire Job Posting
DEPARTMENT OF INFORMATION TECHNOLOGY
Infrastructure & Operations Division - Telecommunications
29 Hazen Dr.
IT MANAGER V
Manager Statewide Telephone Operations
Position #19836
$40.70/hour - $51.07/hour
*See total compensation information at the bottom of announcement.
The State of New Hampshire, Department of Information Technology, Infrastructure & Operations Division - Telecommunications has a full time vacancy for IT Manager V.
SUMMARY:
Manage the implementation and operation of a unified state agency-wide Voice over Internet Protocol (VoIP) based telephony system. Manage the relationships with vendors providing telephony services to the state. Manage the Telecommunications Team handling the troubleshooting, configuration, implementation, and testing of telephony and data (cabling) solutions in the state.
RESPONSIBILITIES:
Manage and implement a variety of complex IT-focused projects by applying solid project management techniques. Successfully develop strategic and tactical priorities while balancing competing interests and building stakeholder consensus.
Communicate effectively with all levels of personnel and management to ensure the timely and successful completion of VoIP implementation and upgrade projects, as well as telecommunications projects and initiatives related to telecommunications network systems-covering transport, access, switching, IP/Data, and data center environments.
Cultivate and sustain professional working relationships with DoIT management and teams, as well as with the management and staff of various DoIT customers. This includes collaborating with department heads and commissioners to develop, enhance, and communicate services that meet the evolving needs of these agencies. Additionally, work closely with the Network Operations Team to support and maintain the state network infrastructure.
Draft and negotiate support contracts with external vendors, ensuring clarity and alignment with organizational objectives. Oversee teams of contractors and internal staff to implement and operate the VoIP system and other telecommunications projects. Serve as the primary liaison between customers and vendors, facilitating smooth project execution and ongoing support. Provide day-to-day support for interactions with customers and carriers regarding installations, contractual agreements, and system configurations.
Develop long-term funding strategies and sustainability plans in collaboration with the Financial Officer to ensure ongoing support for technology initiatives. Prepare operational and capital budgets consistent with the State's budgeting process and continuously monitor and reconcile actual expenditures against these budgets to ensure fiscal responsibility and accountability.
Monitor and report on program operational status and activities for efficient and effective allocation of resources by evaluation projects, coordinating required changes and implementing legislation.
Responsible for the acquisition, operation, maintenance, and performance of the telephony system required by the businesses of DoIT customers.
Oversee and supervise staffing in order to accomplish program and project objectives and ensure subordinate employees receive timely performance appraisals; approve annual increments for satisfactory performance
Participate in ongoing training to maintain the educational requirements of changing technology and participate in the training of other staff members as necessary.
Evaluate opportunities for new communications technologies and services to be implemented and offered to agencies.
Develop long range plans, analyze staffing requirements and formulate long-range policies and procedures and a governance structure for the administration of the statewide telephony system.
Provide On-Call Support and work overtime as needed.
YOUR EXPERIENCE COUNTS Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.
MINIMUM QUALIFICATIONS:
Education/Experience:
Bachelor's degree and 9 years of experience OR equivalent combination of 13 years of education and experience after completion of high school. Education and experience must be in information technology or data management, five years of which must have been in a supervisory or management capacity.
License/Certification:
Driver's License and access to transportation
Other Requirements:
Must have strong written and oral communication skills along with the ability to make frequent public speaking engagements.
Trainee Option:
Not applicable
DISCLAIMERS:
The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.
For further information please contact Timothy Depalo, Director (603) 271-0007
Selected candidate will undergo a fingerprint-based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information.
*TOTAL COMPENSATION INFORMATION
The State of NH total compensation package features an outstanding set of employee benefits, including:
HMO or POS Medical and Prescription Drug Benefits:
The actual value of State-paid health benefits is based on the employee's union status, and employee per pay period health benefit contributions will vary depending on the type of plan selected.
See this link for details on State-paid health benefits: https://das.nh.gov/hr/benefits.html
Value of State's share of Employee's Retirement:
12.87% of pay
Other Benefits:
o Dental Plan at minimal cost for employees and their families ($500-$1800 value)
o Flexible Spending healthcare and childcare reimbursement accounts
o State defined benefit retirement plan and Deferred Compensation 457(b) plan
o Work/life balance flexible schedules, paid holidays and generous leave plan
o $50,000 state-paid life insurance plus additional low cost group life insurance
o Incentive-based Wellness Program (ability to earn up to $500)
Total Compensation Statement Worksheet:
https://das.nh.gov/documents/hr/JobSearch/FINAL_TOTAL_COMP_STATEMENT_ISSUE.xlsx
Want the specifics?
Explore the Benefits of State Employment on our website:
https://das.nh.gov/hr/documents/BenefitBrochure.pdf
https://das.nh.gov/hr/index.aspx
EOE
TDD Access: Relay NH 1-800-735-2964
DEPARTMENT OF INFORMATION TECHNOLOGY
Infrastructure & Operations Division - Telecommunications
29 Hazen Dr.
IT MANAGER V
Manager Statewide Telephone Operations
Position #19836
$40.70/hour - $51.07/hour
*See total compensation information at the bottom of announcement.
The State of New Hampshire, Department of Information Technology, Infrastructure & Operations Division - Telecommunications has a full time vacancy for IT Manager V.
SUMMARY:
Manage the implementation and operation of a unified state agency-wide Voice over Internet Protocol (VoIP) based telephony system. Manage the relationships with vendors providing telephony services to the state. Manage the Telecommunications Team handling the troubleshooting, configuration, implementation, and testing of telephony and data (cabling) solutions in the state.
RESPONSIBILITIES:
Manage and implement a variety of complex IT-focused projects by applying solid project management techniques. Successfully develop strategic and tactical priorities while balancing competing interests and building stakeholder consensus.
Communicate effectively with all levels of personnel and management to ensure the timely and successful completion of VoIP implementation and upgrade projects, as well as telecommunications projects and initiatives related to telecommunications network systems-covering transport, access, switching, IP/Data, and data center environments.
Cultivate and sustain professional working relationships with DoIT management and teams, as well as with the management and staff of various DoIT customers. This includes collaborating with department heads and commissioners to develop, enhance, and communicate services that meet the evolving needs of these agencies. Additionally, work closely with the Network Operations Team to support and maintain the state network infrastructure.
Draft and negotiate support contracts with external vendors, ensuring clarity and alignment with organizational objectives. Oversee teams of contractors and internal staff to implement and operate the VoIP system and other telecommunications projects. Serve as the primary liaison between customers and vendors, facilitating smooth project execution and ongoing support. Provide day-to-day support for interactions with customers and carriers regarding installations, contractual agreements, and system configurations.
Develop long-term funding strategies and sustainability plans in collaboration with the Financial Officer to ensure ongoing support for technology initiatives. Prepare operational and capital budgets consistent with the State's budgeting process and continuously monitor and reconcile actual expenditures against these budgets to ensure fiscal responsibility and accountability.
Monitor and report on program operational status and activities for efficient and effective allocation of resources by evaluation projects, coordinating required changes and implementing legislation.
Responsible for the acquisition, operation, maintenance, and performance of the telephony system required by the businesses of DoIT customers.
Oversee and supervise staffing in order to accomplish program and project objectives and ensure subordinate employees receive timely performance appraisals; approve annual increments for satisfactory performance
Participate in ongoing training to maintain the educational requirements of changing technology and participate in the training of other staff members as necessary.
Evaluate opportunities for new communications technologies and services to be implemented and offered to agencies.
Develop long range plans, analyze staffing requirements and formulate long-range policies and procedures and a governance structure for the administration of the statewide telephony system.
Provide On-Call Support and work overtime as needed.
YOUR EXPERIENCE COUNTS Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.
MINIMUM QUALIFICATIONS:
Education/Experience:
Bachelor's degree and 9 years of experience OR equivalent combination of 13 years of education and experience after completion of high school. Education and experience must be in information technology or data management, five years of which must have been in a supervisory or management capacity.
License/Certification:
Driver's License and access to transportation
Other Requirements:
Must have strong written and oral communication skills along with the ability to make frequent public speaking engagements.
Trainee Option:
Not applicable
DISCLAIMERS:
The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.
For further information please contact Timothy Depalo, Director (603) 271-0007
Selected candidate will undergo a fingerprint-based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information.
*TOTAL COMPENSATION INFORMATION
The State of NH total compensation package features an outstanding set of employee benefits, including:
HMO or POS Medical and Prescription Drug Benefits:
The actual value of State-paid health benefits is based on the employee's union status, and employee per pay period health benefit contributions will vary depending on the type of plan selected.
See this link for details on State-paid health benefits: https://das.nh.gov/hr/benefits.html
Value of State's share of Employee's Retirement:
12.87% of pay
Other Benefits:
o Dental Plan at minimal cost for employees and their families ($500-$1800 value)
o Flexible Spending healthcare and childcare reimbursement accounts
o State defined benefit retirement plan and Deferred Compensation 457(b) plan
o Work/life balance flexible schedules, paid holidays and generous leave plan
o $50,000 state-paid life insurance plus additional low cost group life insurance
o Incentive-based Wellness Program (ability to earn up to $500)
Total Compensation Statement Worksheet:
https://das.nh.gov/documents/hr/JobSearch/FINAL_TOTAL_COMP_STATEMENT_ISSUE.xlsx
Want the specifics?
Explore the Benefits of State Employment on our website:
https://das.nh.gov/hr/documents/BenefitBrochure.pdf
https://das.nh.gov/hr/index.aspx
EOE
TDD Access: Relay NH 1-800-735-2964