5 Axis Marketing
IT Desktop Support Engineer
5 Axis Marketing - Houston, Texas, United States, 77246
Work at 5 Axis Marketing
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Overview
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IT Desktop Support Engineer
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Sky Systems Join to apply for the
IT Desktop Support Engineer
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Sky Systems Get AI-powered advice on this job and more exclusive features. Position: IT Desktop Support Engineer
Location: 5 days/week on-site in Houston, TX 77002
Full-time contract
Job Purpose:
The onsite support engineer will provide technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.
Operation Roles And Responsibilities
Basic experience in IT industry Good client management & communication skills Good Understanding of ITIL concept & Service Now Computer OS/Peripherals troubleshooting. Asset/Inventory Management Ensure tickets are updated on time and adhere to required SLA. Handling different PC operating systems (Windows 7, 10) Handling end users' incidents and IMAC requests using Service NOW ticketing tool Performing Hardware/Software installation (understanding of deployment tools like SCCM) End-user support Break fix & Service Requests Desktop/ Laptop/Network Printers Management. Basic AV support for conference room& internal events using MTR (Microsoft Teams Room) Image Deployment using SCCM & Auto Pilot VDI technologies Citrix Xendesktop, Azure cloud PC. Laptop AV/endpoint security Management for Mcafee, Cortex XDR. User Data Management (OneDrive, Office 365) Refresh of old asset from windows 7 to windows 10. MTR Video conference support for meeting room and events. Vendor coordination for hardware/spare replacement Incident Management, service Request management, asset Management Support Queue Management to avoid and SLA misses Ability to work independently and in a team environment. Ability to communicate well with internal and external contacts. Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams. Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database. Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices. Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes. Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe. Responsible for successful deployment and upgrades of laptops & workstations. Ability to work independently and in a team environment. Seniority level
Seniority level
Entry level Employment type
Employment type
Contract Job function
Job function
Information Technology Industries
IT Services and IT Consulting and Civil Engineering Referrals increase your chances of interviewing at Sky Systems by 2x Sign in to set job alerts for Information Technology Support Engineer roles.
IT Support Specialist II (Temporary to Hire)
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Houston, TX $105,000.00-$120,000.00 5 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
IT Desktop Support Engineer
role at
Sky Systems Join to apply for the
IT Desktop Support Engineer
role at
Sky Systems Get AI-powered advice on this job and more exclusive features. Position: IT Desktop Support Engineer
Location: 5 days/week on-site in Houston, TX 77002
Full-time contract
Job Purpose:
The onsite support engineer will provide technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.
Operation Roles And Responsibilities
Basic experience in IT industry Good client management & communication skills Good Understanding of ITIL concept & Service Now Computer OS/Peripherals troubleshooting. Asset/Inventory Management Ensure tickets are updated on time and adhere to required SLA. Handling different PC operating systems (Windows 7, 10) Handling end users' incidents and IMAC requests using Service NOW ticketing tool Performing Hardware/Software installation (understanding of deployment tools like SCCM) End-user support Break fix & Service Requests Desktop/ Laptop/Network Printers Management. Basic AV support for conference room& internal events using MTR (Microsoft Teams Room) Image Deployment using SCCM & Auto Pilot VDI technologies Citrix Xendesktop, Azure cloud PC. Laptop AV/endpoint security Management for Mcafee, Cortex XDR. User Data Management (OneDrive, Office 365) Refresh of old asset from windows 7 to windows 10. MTR Video conference support for meeting room and events. Vendor coordination for hardware/spare replacement Incident Management, service Request management, asset Management Support Queue Management to avoid and SLA misses Ability to work independently and in a team environment. Ability to communicate well with internal and external contacts. Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams. Performing end to end IMAC activity including packaging un-packaging, accepting & delivery of client service assets with proper update of inventory database. Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices. Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to vendors in accordance with Help Desk escalation processes. Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe. Responsible for successful deployment and upgrades of laptops & workstations. Ability to work independently and in a team environment. Seniority level
Seniority level
Entry level Employment type
Employment type
Contract Job function
Job function
Information Technology Industries
IT Services and IT Consulting and Civil Engineering Referrals increase your chances of interviewing at Sky Systems by 2x Sign in to set job alerts for Information Technology Support Engineer roles.
IT Support Specialist II (Temporary to Hire)
Spring, TX $55,000.00-$60,000.00 3 weeks ago IT Service Desk Specialist: Telecommunication Basic Support
IT Service Desk Specialist: Standard Support
Mid-Level IT Service Desk Specialist: Advance Support
Mid-Level IT Service Desk Specialist: Advance and Expert Support
Mid Level IT Service Desk Specialist: Vocera Advance Support
Houston, TX $105,000.00-$120,000.00 5 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr