Glow Networks
Digital Voice Solution Engineer
Glow Networks - Dallas, Texas, United States, 75215
Work at Glow Networks
Overview
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Overview
Role: Digital Voice Solution Engineer
Location: Philadelphia, PA (On site)
Duration: 5 Months
Core Responsibilities Design, develop and test Digital Voice features for Wi-Fi gateway/extender product. Provide technical assistance to teams to troubleshoot Customer Voice issues. Develop and execute comprehensive test plans and test cases regression testing of Voice features Analyze test results, identify defects, and track them through the bug tracking system (e.g., Jira). Collaborate with developers and triage engineers to troubleshoot and resolve issues. Contribute to the improvement of QE processes and best practices. Hands-on experience with test automation frameworks is a plus. Stay up to date with the latest Wi-Fi technologies and testing methodologies. Work in an Agile/DevOps environment. Adds to team culture of diversity, equity, inclusion, and respect.
Preferred Technical Skills Experience with IVR systems for automating interactions with callers Deep understanding of VoIP technologies, Real-time Transport Protocol (RTP), QoS for prioritizing voice traffic and maintaining call quality Understanding of TCP/IP networking protocols & Experience with embedded systems development Working experience of RDKB tech stack and Core networking concepts Good knowledge with SOC and OEM layers and components like Docsis, HAL Experience with Docsis3.1/4.0/FDX and Voice test automation framework and tools Knowledge of OpenWrt or similar embedded Linux distributions Experience with mesh networking technologies & understanding of IPv4/IPv6 networking. Knowledge of network diagnostic tools and packet analyzers (Wireshark, tcpdump) Understanding of CCSP (Common Component and Service Platform) architecture Familiarity with Wi-Fi drivers, especially open-source drivers like hostapd Understanding of network security protocols and WPA/WPA2/WPA3 Strong knowledge and Hands on experience with Linux operating systems & Yocto
Core Responsibilities Design, develop and test Digital Voice features for Wi-Fi gateway/extender product. Provide technical assistance to teams to troubleshoot Customer Voice issues. Develop and execute comprehensive test plans and test cases regression testing of Voice features Analyze test results, identify defects, and track them through the bug tracking system (e.g., Jira). Collaborate with developers and triage engineers to troubleshoot and resolve issues. Contribute to the improvement of QE processes and best practices. Hands-on experience with test automation frameworks is a plus. Stay up to date with the latest Wi-Fi technologies and testing methodologies. Work in an Agile/DevOps environment. Adds to team culture of diversity, equity, inclusion, and respect.
Preferred Technical Skills Experience with IVR systems for automating interactions with callers Deep understanding of VoIP technologies, Real-time Transport Protocol (RTP), QoS for prioritizing voice traffic and maintaining call quality Understanding of TCP/IP networking protocols & Experience with embedded systems development Working experience of RDKB tech stack and Core networking concepts Good knowledge with SOC and OEM layers and components like Docsis, HAL Experience with Docsis3.1/4.0/FDX and Voice test automation framework and tools Knowledge of OpenWrt or similar embedded Linux distributions Experience with mesh networking technologies & understanding of IPv4/IPv6 networking. Knowledge of network diagnostic tools and packet analyzers (Wireshark, tcpdump) Understanding of CCSP (Common Component and Service Platform) architecture Familiarity with Wi-Fi drivers, especially open-source drivers like hostapd Understanding of network security protocols and WPA/WPA2/WPA3 Strong knowledge and Hands on experience with Linux operating systems & Yocto