Northland Controls
Application Engineer - Rochester, NY
Northland Controls - Pittsford
Work at Northland Controls
Overview
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Overview
Job Details
Job Location
Rochester New York - Pittsford, NY
Secondary Job Location(s)
Austin, Texas - Austin, TX; Reston Virginia Washington DC - Reston, VA; United Kingdom - Letchworth - LETCHWORTH, Hertfordshire
Description
Northland Controls is seeking a well-qualified Application Engineer, located in Rochester, NY. Secondary location considerations for Reston, VA or Austin, TX.
The Application Engineer will be responsible for providing technical support and systems maintenance to ensure the smooth operation of access control, CCTV, and associated security systems within regional deployments. This role involves supporting local alarm centers, biometric systems, and key management solutions, ensuring they meet Northland's standards for performance and reliability.
What type of candidate Northland is looking for:
We strive to find the right kind of people, who respect the Northland way; they will emphasize taking on challenges, working hard, learning fast, and maintaining embracingaccountability, all while having fun! Our culture and team are our strongest assets. We want to employ happy people, who bring a positive and energetic attitude to not only their work and the work environment.
What you will love about this job.
You will be working for an amazing company in a challenging environment that employs the most exceptional type of people.
Qualifications
- Self-motivated with the ability to work independently and manage complex technical tasks.
-Lenel Master Certification Preferred
-Experience with Milestone CCTV, Alcatraz AI Biometrics, Keywatcher, Traka, HID SAFE
- Proven track record in supporting regional access control and CCTV systems.
- Minimum of 5 years' experience in an equivalent role within the security systems industry.
- Strong background in installation, commissioning, and support of access control and CCTV solutions.
- Experience with Windows operating systems and Microsoft Office Suite.
- Basic troubleshooting of IT networks, LAN/WAN, and cloud-based systems is highly desirable.
- Excellent interpersonal and customer service skills.
Essential Duties and Responsibilities
- Provide comprehensive support for regional security systems, including access control and CCTV.
- Program, commission, and conduct installation reviews as required.
- Deploy and support local alarm center workstation solutions.
- Maintain workstation images and provide support for peripheral devices, including biometrics and key management solutions.
- Ensure smooth transition of sites from installation to live monitoring.
- Complete remote site sanity checks and oversee site handovers.
- Resolve systems-related tickets through the service desk.
- Contribute to upgrade and maintenance programs.
- Provide out-of-hours support as required.
- Deliver clear documentation and support handover materials.
Skills
- Strong written and verbal communication skills.
- Excellent problem-solving abilities.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite.
Preferred Education & Experience
- Certifications in access control or CCTV systems (e.g., Lenel OnGuard, Milestone) are highly desirable.
- Experience with biometric and key management solutions is preferred.
- Professional security certifications (e.g., ASIS, CPP) are desirable but not required.
Travel
Up to 20% regional travel may be required.
Work Authorization
Must be authorized to work in the US or applicable region.
What Northland Does
Northland is a world-class global security integrator with offices in the United States, United Kingdom, Singapore, China and India. We specialize in design, build, integration, and management of high-end Lenel, Software House, S2 global enterprise security systems which include 6 out of 10 of the largest hi-tech companies in Silicon Valley.
We are responsible for single card reader installations in some of the most remote parts of the world, all the way through to the design, deployment and management of large enterprise systems managing up to 300 corporate offices in over 70 countries including datacenters and multi-faceted security operations centers.
With 250 highly trained professionals, all program management, project management, system design, system programming, testing and commissioning is carried out by Northland Controls experts to ensure we deliver the right solution, to the right standard, every time, anywhere in the world. In addition, Northland is supported by a network of over 100 in-country local service partners (LSPs) across the world who partner with Northland to deliver unparalleled world class services to our enterprise customers.
We are trusted to get the job done no matter what. Through word-of-mouth our elite list of customers has rewarded us with phenomenal growth from $1M to $70M in 10 years'. To achieve this, we are always interested in the very best people who share our core values and beliefs and will "do whatever it takes" to enable our customers to realize their goals. We will take on difficult challenges regardless of where they may lead us, and we will always take the most honorable route to get there.
Northland Values
Be Honorable
Our People
Take on Challenges
Do Whatever it Takes
Have Fun
Northland Controls is an equal employment opportunity employer, discrimination is prohibited.
Job Location
Rochester New York - Pittsford, NY
Secondary Job Location(s)
Austin, Texas - Austin, TX; Reston Virginia Washington DC - Reston, VA; United Kingdom - Letchworth - LETCHWORTH, Hertfordshire
Description
Northland Controls is seeking a well-qualified Application Engineer, located in Rochester, NY. Secondary location considerations for Reston, VA or Austin, TX.
The Application Engineer will be responsible for providing technical support and systems maintenance to ensure the smooth operation of access control, CCTV, and associated security systems within regional deployments. This role involves supporting local alarm centers, biometric systems, and key management solutions, ensuring they meet Northland's standards for performance and reliability.
What type of candidate Northland is looking for:
We strive to find the right kind of people, who respect the Northland way; they will emphasize taking on challenges, working hard, learning fast, and maintaining embracingaccountability, all while having fun! Our culture and team are our strongest assets. We want to employ happy people, who bring a positive and energetic attitude to not only their work and the work environment.
What you will love about this job.
You will be working for an amazing company in a challenging environment that employs the most exceptional type of people.
Qualifications
- Self-motivated with the ability to work independently and manage complex technical tasks.
-Lenel Master Certification Preferred
-Experience with Milestone CCTV, Alcatraz AI Biometrics, Keywatcher, Traka, HID SAFE
- Proven track record in supporting regional access control and CCTV systems.
- Minimum of 5 years' experience in an equivalent role within the security systems industry.
- Strong background in installation, commissioning, and support of access control and CCTV solutions.
- Experience with Windows operating systems and Microsoft Office Suite.
- Basic troubleshooting of IT networks, LAN/WAN, and cloud-based systems is highly desirable.
- Excellent interpersonal and customer service skills.
Essential Duties and Responsibilities
- Provide comprehensive support for regional security systems, including access control and CCTV.
- Program, commission, and conduct installation reviews as required.
- Deploy and support local alarm center workstation solutions.
- Maintain workstation images and provide support for peripheral devices, including biometrics and key management solutions.
- Ensure smooth transition of sites from installation to live monitoring.
- Complete remote site sanity checks and oversee site handovers.
- Resolve systems-related tickets through the service desk.
- Contribute to upgrade and maintenance programs.
- Provide out-of-hours support as required.
- Deliver clear documentation and support handover materials.
Skills
- Strong written and verbal communication skills.
- Excellent problem-solving abilities.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite.
Preferred Education & Experience
- Certifications in access control or CCTV systems (e.g., Lenel OnGuard, Milestone) are highly desirable.
- Experience with biometric and key management solutions is preferred.
- Professional security certifications (e.g., ASIS, CPP) are desirable but not required.
Travel
Up to 20% regional travel may be required.
Work Authorization
Must be authorized to work in the US or applicable region.
What Northland Does
Northland is a world-class global security integrator with offices in the United States, United Kingdom, Singapore, China and India. We specialize in design, build, integration, and management of high-end Lenel, Software House, S2 global enterprise security systems which include 6 out of 10 of the largest hi-tech companies in Silicon Valley.
We are responsible for single card reader installations in some of the most remote parts of the world, all the way through to the design, deployment and management of large enterprise systems managing up to 300 corporate offices in over 70 countries including datacenters and multi-faceted security operations centers.
With 250 highly trained professionals, all program management, project management, system design, system programming, testing and commissioning is carried out by Northland Controls experts to ensure we deliver the right solution, to the right standard, every time, anywhere in the world. In addition, Northland is supported by a network of over 100 in-country local service partners (LSPs) across the world who partner with Northland to deliver unparalleled world class services to our enterprise customers.
We are trusted to get the job done no matter what. Through word-of-mouth our elite list of customers has rewarded us with phenomenal growth from $1M to $70M in 10 years'. To achieve this, we are always interested in the very best people who share our core values and beliefs and will "do whatever it takes" to enable our customers to realize their goals. We will take on difficult challenges regardless of where they may lead us, and we will always take the most honorable route to get there.
Northland Values
Be Honorable
Our People
Take on Challenges
Do Whatever it Takes
Have Fun
Northland Controls is an equal employment opportunity employer, discrimination is prohibited.