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About Us: At OPENLANE, we simplify wholesale processes to empower our customers. We are a technology-driven company creating an advanced and user-friendly digital marketplace for used vehicles. By leveraging data, we help customers make smarter buying and selling decisions with clear, actionable insights. Together, we accelerate the future of wholesale remarketing through our culture of curiosity, collaboration, and innovation. Our Core Values:

Driven Waybuilders:

We tackle inspiring challenges that encourage building, creating, and innovating. Relentless Curiosity:

We strive to understand and enhance our customers' experiences. Smart Risk-Taking:

We convert risk into progress through our data-driven approach. Fearless Ownership:

We deliver on our promises and learn from our experiences. What We Provide:

Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediate 401K (US) or RRSP (Canada) vesting with company match Paid vacation, personal, and sick time Paid maternity and paternity leave (US) Employer-paid short-term and long-term disability and life insurance (US) Robust employee assistance program Employer-supported volunteer day Tuition reimbursement for eligible programs Opportunities for skill development and knowledge sharing across a global company A culture promoting internal promotions and diverse career paths Position Overview: We are looking for a dedicated Customer Support Representative to provide outstanding technical support to OPENLANE customers. You will utilize your technical skills and customer service expertise to effectively resolve technical issues and enhance customer satisfaction. Your Qualifications:

Customer-Focused:

You prioritize customer satisfaction and aim to deliver exceptional service and build lasting relationships. Organized:

You efficiently manage tasks, information, and resources. Technologically Proficient:

You are skilled in navigating digital tools to address and resolve technical challenges. Responsibilities:

Identify, research, and resolve technical application failures. Ensure adherence to all directives from management. Proactively suggest product improvements. Educate customers on best practices for using OPENLANE products and services. Maintain knowledge of products, industry trends, and developments. Document all interactions in Salesforce CRM. Ensure quality resolution and escalate complex issues. Act as a Subject Matter Expert for training material development. Utilize analytical skills for problem-solving in various contexts. Engage in self-directed learning to enhance product knowledge. Document known issues and procedures. Who You'll Collaborate With: In this role, you will report to the Customer Service Manager and support both internal and external customers interacting with the OPENLANE platform. Essential Requirements:

Bachelor's degree or equivalent work experience 2+ years of customer service or contact center experience General automotive knowledge Experience troubleshooting hardware, software, and network-related issues Strong verbal and written communication skills Ability to quickly grasp new technologies and solve problems creatively Proven analytical, technical, and problem-solving capabilities Preferred Qualifications:

Familiarity with Salesforce, Five9, Slack, and Google Suite Experience with web crawling or search functionalities Knowledge of state/local/federal contract requirements Ability to manage inquiries for VIP clientele with empathy and active listening A willingness to learn, adapt, multi-task, and problem-solve Excited to join us? Apply today - we look forward to meeting you! Compensation Range: Hourly: $17.00 - $19.00