Oncourse Home Solutions
Contact Center Sales and Service Advocate - STIM Team
Oncourse Home Solutions - Naperville, Illinois, United States, 60564
Work at Oncourse Home Solutions
Overview
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Overview
Contact Center Sales and Service Advocate - STIM Team
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Contact Center Sales and Service Advocate - STIM Team
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Oncourse Home Solutions Contact Center Sales and Service Advocate - STIM Team
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Contact Center Sales and Service Advocate - STIM Team
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Oncourse Home Solutions Who We Are
Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. Who We Are
Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
Position Summary
A Contact Center Agent represents both Oncourse Home Solutions and our valued customers and is responsible for selling home warranty products and services via inbound and outbound sales calls. Contact Center Agents will work closely with supervisors and coaches to meet quality assurance guidelines for professionalism, sales techniques, and customer engagement.
This role requires strong sales skills, including upselling, objection handling, and closing techniques. Candidates should consistently demonstrate the ability to meet or exceed sales targets and deliver exceptional customer experiences.
This position is based in our Chicagoland office of Naperville IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office model is required.
This is an internal opportunity for current OneGas team members transitioning to the General Sales Team. Selection will be based on current performance, sales aptitude, and readiness to contribute to a high-performing sales environment.
Job Duties/Responsibilities
Sell home warranty related products and services to residential and commercial customers following quality standards, scripting processes and procedures as trained and documented in the company policy and procedure manual. Navigate systems efficiently and enter data accurately while resolving customer needs. Maintain thorough understanding and knowledge of claims and transfer processes. Adept at communicating the benefits of our suite of products and services Identify customer needs and tailor solutions to meet those needs effectively. Communicate and comprehend the product and service sales process when following up with customers on enrollment errors Reflect our company Values and contributes to our positive, results-driven culture Possess excellent interpersonal skills, diplomacy, and patience while interacting with customers, peers, management, and other departments. Comfortable with receiving coaching feedback and monitoring of calls. Take personal responsibility, exploring opportunities to add value, contributing ideas and participating in activities to continuously improve customer satisfaction and productivity. Create and maintain personal/team sales goals daily, weekly, monthly. Maintain and exceed client and customer expectations through professional telephone interaction on inbound and outbound calls. Demonstrate a personal commitment to promoting and providing exceptional customer service
We're Excited if This is You!
Experience And Qualifications Of The Role
2 years experience in Sales or Customer Service Previous work experience in a fast-paced Call Center environment preferred Experience with direct or suggestive selling preferred Experience accurately capturing details of phone conversation on paper and in a computer application preferred Strong attention to detail with ability to multi-task whi8le speaking with a customer on the phone Easily adapt to change while balancing multiple priorities Ability to work a continuously flexible schedule including evenings, weekends, and holidays with punctuality and consistent work attendance. Current hours of operation are 6:00 am – 7:00 pm Monday – Friday and 6:00 am – 5:00 pm Saturday Motivation for sales, adhering to set computer guided scripts and procedures Excellent verbal and written communications skills, effective listening skills, and ability to identify needs through phone conversation.
Preferred
Demonstrated success exceeding sales goals and KPIs Knowledge or familiarity with HVAC equipment and standard concepts Knowledge or familiarity with Home Warranty and services concepts Proven track record of exceeding quotas and business goals Proven ability to work successfully in a results-oriented environment Bilingual (Spanish) Ability to handle a high call volume environment while maintaining high Education High School Diploma or GED required Bachelor's degree or equivalent work experience preferred
Computer Skills Needed To Perform This Job
General computer skills and literacy Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams) Familiarity with navigating CRMs and call-handling software
Join our SUPER Team and Enjoy Amazing Benefits!
Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay for this position is $17.25 hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.
Our benefits include but are not limited to: healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.
Competencies
Communicate Effectively
-Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.
Composure
- Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked of balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
Customer Focus -
Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Functional / Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Drive for Results
- Can be counted on to exceed goals
Technical Learning
- Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Consumer Services Referrals increase your chances of interviewing at Oncourse Home Solutions by 2x Sign in to set job alerts for “Service Advocate” roles.
Dispensary Customer Consultant- Full Time
Contact Center Sales and Service Advocate - Starting August 18th
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Join to apply for the
Contact Center Sales and Service Advocate - STIM Team
role at
Oncourse Home Solutions Contact Center Sales and Service Advocate - STIM Team
1 day ago Be among the first 25 applicants Join to apply for the
Contact Center Sales and Service Advocate - STIM Team
role at
Oncourse Home Solutions Who We Are
Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported. Who We Are
Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.
As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to. As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.
Position Summary
A Contact Center Agent represents both Oncourse Home Solutions and our valued customers and is responsible for selling home warranty products and services via inbound and outbound sales calls. Contact Center Agents will work closely with supervisors and coaches to meet quality assurance guidelines for professionalism, sales techniques, and customer engagement.
This role requires strong sales skills, including upselling, objection handling, and closing techniques. Candidates should consistently demonstrate the ability to meet or exceed sales targets and deliver exceptional customer experiences.
This position is based in our Chicagoland office of Naperville IL. Our office environment is a key driver of our company culture and employee experience, so a regular in-office model is required.
This is an internal opportunity for current OneGas team members transitioning to the General Sales Team. Selection will be based on current performance, sales aptitude, and readiness to contribute to a high-performing sales environment.
Job Duties/Responsibilities
Sell home warranty related products and services to residential and commercial customers following quality standards, scripting processes and procedures as trained and documented in the company policy and procedure manual. Navigate systems efficiently and enter data accurately while resolving customer needs. Maintain thorough understanding and knowledge of claims and transfer processes. Adept at communicating the benefits of our suite of products and services Identify customer needs and tailor solutions to meet those needs effectively. Communicate and comprehend the product and service sales process when following up with customers on enrollment errors Reflect our company Values and contributes to our positive, results-driven culture Possess excellent interpersonal skills, diplomacy, and patience while interacting with customers, peers, management, and other departments. Comfortable with receiving coaching feedback and monitoring of calls. Take personal responsibility, exploring opportunities to add value, contributing ideas and participating in activities to continuously improve customer satisfaction and productivity. Create and maintain personal/team sales goals daily, weekly, monthly. Maintain and exceed client and customer expectations through professional telephone interaction on inbound and outbound calls. Demonstrate a personal commitment to promoting and providing exceptional customer service
We're Excited if This is You!
Experience And Qualifications Of The Role
2 years experience in Sales or Customer Service Previous work experience in a fast-paced Call Center environment preferred Experience with direct or suggestive selling preferred Experience accurately capturing details of phone conversation on paper and in a computer application preferred Strong attention to detail with ability to multi-task whi8le speaking with a customer on the phone Easily adapt to change while balancing multiple priorities Ability to work a continuously flexible schedule including evenings, weekends, and holidays with punctuality and consistent work attendance. Current hours of operation are 6:00 am – 7:00 pm Monday – Friday and 6:00 am – 5:00 pm Saturday Motivation for sales, adhering to set computer guided scripts and procedures Excellent verbal and written communications skills, effective listening skills, and ability to identify needs through phone conversation.
Preferred
Demonstrated success exceeding sales goals and KPIs Knowledge or familiarity with HVAC equipment and standard concepts Knowledge or familiarity with Home Warranty and services concepts Proven track record of exceeding quotas and business goals Proven ability to work successfully in a results-oriented environment Bilingual (Spanish) Ability to handle a high call volume environment while maintaining high Education High School Diploma or GED required Bachelor's degree or equivalent work experience preferred
Computer Skills Needed To Perform This Job
General computer skills and literacy Proficiency with Microsoft Office Suite (Outlook, Word, Excel, Teams) Familiarity with navigating CRMs and call-handling software
Join our SUPER Team and Enjoy Amazing Benefits!
Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy. Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage. 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan. Generous Paid Time Off: Take the time you need to recharge and relax. Education Assistance Program: Invest in your growth and development with our support. FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses. Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being. Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.
We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay for this position is $17.25 hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.
Our benefits include but are not limited to: healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.
Competencies
Communicate Effectively
-Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.
Composure
- Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked of balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
Customer Focus -
Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Functional / Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
Drive for Results
- Can be counted on to exceed goals
Technical Learning
- Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
No external recruiter or agency calls/communication will be accepted. Qualified candidates should apply online. Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Consumer Services Referrals increase your chances of interviewing at Oncourse Home Solutions by 2x Sign in to set job alerts for “Service Advocate” roles.
Dispensary Customer Consultant- Full Time
Contact Center Sales and Service Advocate - Starting August 18th
Community Support Team (CST) Recovery Support Specialist
Alsip, IL $54,000.00-$60,000.00 3 weeks ago Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T0840)
Contact Center Sales and Service - Property & Casualty (P&C) Licensed Advocate
Alsip, IL $56,000.00-$65,000.00 2 weeks ago Elmhurst, IL $40,000.00-$65,000.00 2 months ago Naperville, IL $50,000.00-$50,000.00 1 month ago Mount Prospect, IL $15.00-$23.00 5 months ago Clinical Care Manager/ Case Manager ( Lake County)
Carol Stream, IL $53,920.00-$67,400.00 1 week ago Des Plaines, IL $40,000.00-$50,002.00 2 years ago Aurora, IL $50,000.00-$55,000.00 6 days ago Palatine, IL $43,000.00-$52,000.00 1 week ago Physical Therapy Assistant (PTA) - Home Health Far West Suburbs
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr