Aramark
Onsite Employee Relations Representative
Aramark - Tulsa, Oklahoma, United States, 74101
Work at Aramark
Overview
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Overview
Employee Relations Representative
Aramark Student Nutrition provides food and nutrition services to over 350 school districts in the U.S. It offers public and private education institutions a variety of dining options including breakfast and lunch programs, after-school snacks, catering, nutrition education and retail operations. We partner with schools to create culinary experiences that propel students to success. Our goal is to provide healthy, nutritional meals with a stellar dining experience for our communities. The Employee Relations Representative serves as a key liaison between union-represented client employees and Aramark management. This role is responsible for ensuring fair, consistent, and legally compliant HR practices while supporting a collaborative and respectful working relationship between all employees. The position focuses on resolving workplace concerns, managing union-related matters, and providing HR guidance aligned with collective bargaining agreements, Aramark policies, and applicable labor laws. This role will be on-site five days a week. Job Responsibilities
Serve as the on-the-ground HR point of contact for day-to-day employee relations issues involving union employees and Aramark leadership. Interpret and apply collective bargaining agreements, Aramark policies, and labor regulations to support fair and consistent decision-making. Support and guide Aramark management with coaching, corrective action processes, and documentation in alignment with union requirements and legal standards. Investigate and resolve workplace concerns or grievances in partnership with union representatives, site leadership, and legal or HR teams as necessary. Facilitate and document conflict resolution, mediations, and informal issue resolutions. Monitor work environment dynamics and identify early signs of employee dissatisfaction or potential disputes, escalating as needed for resolution. Participate in union meetings, grievance hearings, or arbitration preparation when appropriate. Partner with Aramark, Legal, and Compliance teams to ensure HR practices remain compliant and transparent. Track trends and provide regular reporting on employee relations activity, grievance trends, and workplace climate indicators. Support onboarding, policy communication, and HR training for both Aramark and Client supervisors and managers to promote consistent practices. Engagement Action Plan development and follow-up, celebration activities point of contact/coordination. Assist team as needed with recruitment and onboarding activities for hourly food service positions. Payroll management for the Aramark salaried employees and provide benefits assistance as needed. Qualifications
Bachelors degree in Human Resources, or related field (required). Experience working with unions is required. Minimum 24 years of experience in employee relations, preferably in a unionized or contract services environment. Proven ability to effectively interact, communicate and consult with multiple levels of management on a routine basis. Strong knowledge of labor laws, grievance handling, union processes, and employee relations best practices. Experience working in contractor-client environments is strongly preferred. Demonstrated ability to build relationships across multiple stakeholder groups including union reps, employees, and senior management. Strong communication, and conflict-resolution skills. Ability to remain objective, discreet, and solutions-focused in complex employee relations scenarios. Organized, with the ability to handle multiple tasks and set priorities in a fast-paced, high-pressure environment. About Aramark
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. We strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing
a new challenge, a sense of belonging, or just a great place to work
our focus is helping you reach your full potential.
Aramark Student Nutrition provides food and nutrition services to over 350 school districts in the U.S. It offers public and private education institutions a variety of dining options including breakfast and lunch programs, after-school snacks, catering, nutrition education and retail operations. We partner with schools to create culinary experiences that propel students to success. Our goal is to provide healthy, nutritional meals with a stellar dining experience for our communities. The Employee Relations Representative serves as a key liaison between union-represented client employees and Aramark management. This role is responsible for ensuring fair, consistent, and legally compliant HR practices while supporting a collaborative and respectful working relationship between all employees. The position focuses on resolving workplace concerns, managing union-related matters, and providing HR guidance aligned with collective bargaining agreements, Aramark policies, and applicable labor laws. This role will be on-site five days a week. Job Responsibilities
Serve as the on-the-ground HR point of contact for day-to-day employee relations issues involving union employees and Aramark leadership. Interpret and apply collective bargaining agreements, Aramark policies, and labor regulations to support fair and consistent decision-making. Support and guide Aramark management with coaching, corrective action processes, and documentation in alignment with union requirements and legal standards. Investigate and resolve workplace concerns or grievances in partnership with union representatives, site leadership, and legal or HR teams as necessary. Facilitate and document conflict resolution, mediations, and informal issue resolutions. Monitor work environment dynamics and identify early signs of employee dissatisfaction or potential disputes, escalating as needed for resolution. Participate in union meetings, grievance hearings, or arbitration preparation when appropriate. Partner with Aramark, Legal, and Compliance teams to ensure HR practices remain compliant and transparent. Track trends and provide regular reporting on employee relations activity, grievance trends, and workplace climate indicators. Support onboarding, policy communication, and HR training for both Aramark and Client supervisors and managers to promote consistent practices. Engagement Action Plan development and follow-up, celebration activities point of contact/coordination. Assist team as needed with recruitment and onboarding activities for hourly food service positions. Payroll management for the Aramark salaried employees and provide benefits assistance as needed. Qualifications
Bachelors degree in Human Resources, or related field (required). Experience working with unions is required. Minimum 24 years of experience in employee relations, preferably in a unionized or contract services environment. Proven ability to effectively interact, communicate and consult with multiple levels of management on a routine basis. Strong knowledge of labor laws, grievance handling, union processes, and employee relations best practices. Experience working in contractor-client environments is strongly preferred. Demonstrated ability to build relationships across multiple stakeholder groups including union reps, employees, and senior management. Strong communication, and conflict-resolution skills. Ability to remain objective, discreet, and solutions-focused in complex employee relations scenarios. Organized, with the ability to handle multiple tasks and set priorities in a fast-paced, high-pressure environment. About Aramark
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. We strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing
a new challenge, a sense of belonging, or just a great place to work
our focus is helping you reach your full potential.