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Real people. Real service.

At our company, we prioritize each team member and foster a community where individuals come first. Guided by our core values of Generosity , Respect , Innovation , Teamwork , and GRIT , we are committed to cultivating a supportive work environment that values diversity and empowers every member to reach their full potential. As a leading e-commerce provider of HVAC, plumbing, heating, and electrical supplies since 2004, we aim to promote growth while offering an outstanding experience to our customers.

We are excited to invite a new Outbound Operations Manager to become a vital part of our expanding Outbound Team and Fulfillment Center network. This role reports to our Assistant General Manager. If you are passionate about motivating team members and supporting operational management, this opportunity is for you!

Role Type: Full-Time, Exempt

Location: 335,000 sq ft. in Dayton, NJ

Schedule: Monday through Friday, from 9:00 am to 6:00 pm EST

Salary: $70,000 - $85,000 per year

Key Responsibilities:

• Oversee all outbound operations, including picking and packing processes.
• Ensure appropriate staffing levels for picking and packing teams to achieve daily operational targets.
• Manage work performance metrics for the outbound leadership team to consistently meet productivity standards and KPIs.
• Identify and support initiatives aimed at enhancing customer service, accuracy, and productivity while minimizing operating costs.
• Analyze processes to determine root causes of issues and implement effective solutions.
• Collaborate with management to align objectives, troubleshoot challenges, share operational updates, and develop new procedures.
• Conduct performance reviews and monthly check-ins with outbound leadership to foster a positive working relationship and provide constructive feedback.
• Address performance-related incidents and recommend actions for disciplinary or personnel concerns.
• Coach and mentor team leads and associates to cultivate a strong culture of employee engagement.
• Participate in HR Leadership meetings.
• Promote a safe work environment and develop a culture of safety among employees.

Requirements:

• Minimum of 3 years experience in outbound leadership.
• Knowledge of distribution flow, integration, and automation.
• Fundamental understanding of inventory, supply chain, and logistics concepts.
• Proficiency in Microsoft Office applications, especially Word, Outlook, and Excel.
• Strong critical thinking skills with an ability to understand broader implications and predict potential issues.
• Excellent problem-solving, time management, multitasking, attention to detail, and interpersonal skills.
• Strong verbal and written communication abilities, including public speaking.
• Capability to perform physical tasks such as lifting, pushing, and pulling various items.
• Ability to lift and carry items weighing 10-50 lbs., seeking assistance for anything over 50 lbs.
• Competency in operating necessary equipment safely.
• Ability to push and pull objects requiring up to 60 pounds of force independently, using appropriate equipment when exceeding that limit.

Why Join Us:

• Comprehensive Benefits: Our benefits package includes affordable health, dental, vision, and life insurance, a 401(k) with up to 4% company match, paid vacation, sick time, holidays, and more!
• Work-Life Balance: We believe in maintaining a healthy separation between work and personal life, offering team events and monthly catered lunches to keep you engaged.
• Growth Opportunities: We support career development through training, mentorship, and a generous professional development budget.
• Commitment to Giving Back: Upholding our core value of Generosity, we actively participate in community support and charitable initiatives.
• Employee Voice: We value feedback and regularly encourage employee input to create a workplace everyone enjoys.

Location: 335,000 sq ft. in Dayton, NJ

Additional Details:

• Applicants must be currently authorized to work in the U.S. on a full-time basis.
• We are an Equal Opportunity Employer, valuing inclusion and encouraging individuals from diverse backgrounds to apply.
• We conduct thorough background checks on all potential employees.
• Please be cautious of emails claiming to be from our team, as official communications will come from recognized company domains only.