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Job Order Job Description: '''CVS Max Bill Rate = 26.57 Supplier Max Bill Rate = 25.97 Safety Sensitive Bilingual Spanish speakers encouraged Remote - Hours: Monday - Friday window will be within 8 AM - 8 PM CST Pharm Tech License not required Questionnaire - -List city/state at top of resume - Adequate home internet required. High Speed Internet preferred. Required minimum speeds of 50 mb/sec download and 5 mb/sec upload. INCLUDE SCREENSHOT AT TOP OF RESUME PLEASE. -Do they have a quiet place free from noise/distractions to work? -Customer service experience prior call center experience preferred - please list if they have this experience and how many years. Timeline Fill - -Start 9/8 -Last Day to Clear: 8/29 -Offers by: 8/18 -Interviews by: 8/4 - 8/15 -Approvals/Submissions/HM Review by: 7/23 - 8/1 The role of Pharmacy Advisor Rep I on the Pharmacy Advisor team a specially developed clinical program for CVS Caremark is to provide support to members and/or prescribers and Pharmacists assisting members and/or prescribers regarding the disease states supported by the program. Through the use of sophisticated modeling and systems we are able to identify members who meet the desired counseling opportunity criteria. Representatives will be making outbound calls to patients and fielding return inbound calls in which the Pharmacy Advisor Rep I will assist patients in refilling medications. Rep I may also as necessary transfer a member with clinical questions to a consulting Pharmacist. In addition the Pharmacy Advisor Rep I will be responsible for educating the member on the value and purpose of the program client-related messages as well as identifying ways to help with medication ordering process and medication cost savings opportunities. Besides assisting with inbound and outbound calls the Pharmacy Advisor Rep I will also support requests received via fax with the potential based on business needs of cross-training to support other clinical services. In addition to working very closely with members prescribers and Pharmacy Advisor Pharmacists the Pharmacy Advisor Rep I will also be required to work very closely with key CVS Caremark departments needed to properly support this program. This would include departments such as mail order filling facilities Fast Start Diabetic Meter Exchanges Clinical Care Services etc. About Pharmacy Advisor Pharmacy Advisor is a specially developed clinical program for CVS Caremark. It provides a significant opportunity for all involved to be a part of an exciting clinical program for CVS Caremark. The Pharmacy Advisor operations team will have a direct impact on the health and outcomes for patients with chronic disease states. Pharmacists and Reps will receive messaging at critical points in care use enhanced computer systems and leverage behavior modification/interviewing techniques that can be instrumental in driving optimal health outcomes and to provide personalized support to our targeted members Prior CVS/Aetna work experience No Verifyable High School diploma or GED Required Yes Is this request for Peak Season Select applicable value N/A - Not RAMP Related Duties The role of Pharmacy Advisor Rep I on the Pharmacy Advisor team a specially developed clinical program for CVS Caremark is to provide support to members and/or prescribers and Pharmacists assisting members and/or prescribers regarding the disease state(s) supported by the program. Through the use of sophisticated modeling and systems we are able to identify members who meet the desired counseling opportunity criteria. Representatives will be making outbound calls to patients and fielding return inbound calls in which the Pharmacy Advisor Rep I will assist patients in refilling medications. Rep I may also as necessary transfer a member with clinical questions to a consulting Pharmacist. In addition the Pharmacy Advisor Rep I will be responsible for educating the member on the value and purpose of the program client-related messages as well as identifying ways to help with medication ordering process and medication cost savings opportunities. Besides assisting with inbound and outbound calls the Pharmacy Advisor Rep I will also support requests received via fax with the potential based on business needs of cross-training to support other clinical services. Experience Minimum of 1 year in a customer service or call center environment call center type environments preferred if doctors office then anything below managing 75 calls/day would not translate to similar environment. Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members. Computer experience is required with proficiency in Microsoft Outlook Word and Excel. Basic alpha number data entry skills with attention to accuracy and quality is essential. Intermediate math skills are required with attention to detail and quality essential. Experience in a health care setting or insurance industry is a plus including knowledge of basic insurance and third party terms and medical terminology. Ability to work with people in a team environment while meeting individual performance goals. Must be able to read and interpret policies procedures and instructions. Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential. Position Summary The role of Pharmacy Advisor Rep I on the Pharmacy Advisor team a specially developed clinical program for CVS Caremark is to provide support to members and/or prescribers and Pharmacists assisting members and/or prescribers regarding the disease state(s) supported by the program. Through the use of sophisticated modeling and systems we are able to identify members who meet the desired counseling opportunity criteria. Representatives will be making outbound calls to patients and fielding return inbound calls in which the Pharmacy Advisor Rep I will assist patients in refilling medications. Rep I may also as necessary transfer a member with clinical questions to a consulting Pharmacist. In addition the Pharmacy Advisor Rep I will be responsible for educating the member on the value and purpose of the program client-related messages as well as identifying ways to help with medication ordering process and medication cost savings opportunities. Besides assisting with inbound and outbound calls the Pharmacy Advisor Rep I will also support requests received via fax with the potential based on business needs of cross-training to support other clinical services. Education High School diploma or GED What days hours will the person work in this position List training hours if different 8 hour shift in the window of Mon Fri 8 AM 8 PM CST Training from 8 am CST to 4:30pm CST Type of Start Class with set start date Program Office Point Of Contact Courtney McHugh Is this an in-person patient-facing role No Onsite Requirements Fully remote never coming onsite Job Order Job Title Representative I Pharmacy Advisor Job Order Location Working Offsite from Caremark Location anywhere in US Please note Actual location may vary RI Job Order Job Duration 13.0