OpenTable
Principal Product Manager, CRM & Guest Engagement
OpenTable - New York, New York, us, 10261
Work at OpenTable
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Overview
Join to apply for the
Principal Product Manager, CRM & Guest Engagement
role at
OpenTable Join to apply for the
Principal Product Manager, CRM & Guest Engagement
role at
OpenTable Get AI-powered advice on this job and more exclusive features. With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
OpenTable’s Product Team is on a mission to help restaurants create memorable dining experiences while helping diners discover and book the perfect table. We are looking for a Principal Product Manager to lead the strategy and development of our CRM and Guest Engagement product! This team focuses on enabling restaurants to build strong and lasting relationships with their guests.
As a Principal Product Manager, you’ll guide the long-term roadmap for this important and evolving area, collaborating with diverse teams across the company to deliver effective engagement solutions.
About You
You’re a product leader who enjoys solving complex problems and navigating uncertainty. You think strategically and can set a clear vision that inspires others. You are passionate about using technology to create personalized communication experiences that benefit both diners and restaurants. You share your knowledge willingly, helping others grow and lifting the whole team’s capabilities. You work well independently and with others, stay focused on meaningful impact, and value diverse perspectives.
Note, this role will be required to work from our NYC office at least 2 days per week.
Responsibilities
Set Strategy and Vision
Define the long-term vision, strategy, and roadmap for the CRM and Guest Engagement products. Explore new opportunities for communication products that expand how we connect restaurants and customers. Partner with marketing and customer teams to ensure successful adoption of your products. Work across teams (Product, Engineering, Design, Marketing) for alignment and execution.
Lead Execution and Delivery
Drive important, cross-team projects that lead to meaningful improvements for customers and business results. Set clear goals and follow through, even when details are unclear or change often. Balance scope and resources thoughtfully with your collaborators. Take ownership when challenges arise, guiding teams and leaders toward success.
Inspire and Mentor
Lead your product area fully and adapt plans as needed while bringing others along. Support the growth of product managers by sharing your experiences and feedback. Help identify and bring new talent into the team. Communicate clearly and effectively with anyone, from engineers to executives.
Qualifications
10 years of proven experience leading product management efforts, preferably with background in CRM, marketing technology, or customer engagement. Comfortable setting and evolving a product vision for a complex area. Skilled in working with cross-functional teams to deliver results. Curious about data and able to use it to guide decisions. Passionate about mentoring and supporting others. Familiarity with agile or iterative development methods. Interest in the hospitality space is a plus but not required.
Benefits And Perks
Generous paid vacation + time off for your birthday Work from (almost) anywhere for up to 20 days per year Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth Company-paid subscription to HeadsSpace Annual Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) Paid parental leave Paid volunteer time Focus on your career growth: Development Dollars Leadership development Access to thousands of on-demand e-learnings Travel Discounts Employee Resource Groups Private health and dental insurance Life and Disability insurance
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this US based role is $185,000-$230,000.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations. Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Product Management and Marketing Industries Hospitality, Technology, Information and Internet, and Restaurants Referrals increase your chances of interviewing at OpenTable by 2x Get notified about new Principal Product Manager jobs in
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Principal Product Manager, CRM & Guest Engagement
role at
OpenTable Join to apply for the
Principal Product Manager, CRM & Guest Engagement
role at
OpenTable Get AI-powered advice on this job and more exclusive features. With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
OpenTable’s Product Team is on a mission to help restaurants create memorable dining experiences while helping diners discover and book the perfect table. We are looking for a Principal Product Manager to lead the strategy and development of our CRM and Guest Engagement product! This team focuses on enabling restaurants to build strong and lasting relationships with their guests.
As a Principal Product Manager, you’ll guide the long-term roadmap for this important and evolving area, collaborating with diverse teams across the company to deliver effective engagement solutions.
About You
You’re a product leader who enjoys solving complex problems and navigating uncertainty. You think strategically and can set a clear vision that inspires others. You are passionate about using technology to create personalized communication experiences that benefit both diners and restaurants. You share your knowledge willingly, helping others grow and lifting the whole team’s capabilities. You work well independently and with others, stay focused on meaningful impact, and value diverse perspectives.
Note, this role will be required to work from our NYC office at least 2 days per week.
Responsibilities
Set Strategy and Vision
Define the long-term vision, strategy, and roadmap for the CRM and Guest Engagement products. Explore new opportunities for communication products that expand how we connect restaurants and customers. Partner with marketing and customer teams to ensure successful adoption of your products. Work across teams (Product, Engineering, Design, Marketing) for alignment and execution.
Lead Execution and Delivery
Drive important, cross-team projects that lead to meaningful improvements for customers and business results. Set clear goals and follow through, even when details are unclear or change often. Balance scope and resources thoughtfully with your collaborators. Take ownership when challenges arise, guiding teams and leaders toward success.
Inspire and Mentor
Lead your product area fully and adapt plans as needed while bringing others along. Support the growth of product managers by sharing your experiences and feedback. Help identify and bring new talent into the team. Communicate clearly and effectively with anyone, from engineers to executives.
Qualifications
10 years of proven experience leading product management efforts, preferably with background in CRM, marketing technology, or customer engagement. Comfortable setting and evolving a product vision for a complex area. Skilled in working with cross-functional teams to deliver results. Curious about data and able to use it to guide decisions. Passionate about mentoring and supporting others. Familiarity with agile or iterative development methods. Interest in the hospitality space is a plus but not required.
Benefits And Perks
Generous paid vacation + time off for your birthday Work from (almost) anywhere for up to 20 days per year Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth Company-paid subscription to HeadsSpace Annual Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!) Paid parental leave Paid volunteer time Focus on your career growth: Development Dollars Leadership development Access to thousands of on-demand e-learnings Travel Discounts Employee Resource Groups Private health and dental insurance Life and Disability insurance
There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. The range for this US based role is $185,000-$230,000.
We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations. Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Product Management and Marketing Industries Hospitality, Technology, Information and Internet, and Restaurants Referrals increase your chances of interviewing at OpenTable by 2x Get notified about new Principal Product Manager jobs in
New York, NY . New York, NY $165,000.00-$288,750.00 1 week ago Senior Product Manager (AI Health-Tech SaaS, Remote)
New York, NY $144,000.00-$252,000.00 1 week ago New York, NY $263,000.00-$288,000.00 1 month ago New York, NY $200,000.00-$275,000.00 9 months ago Holmdel, NJ $145,000.00-$150,000.00 2 weeks ago New York, NY $175,000.00-$270,000.00 1 week ago Senior Product Manager (Personal Lending)
New York, NY $110,000.00-$140,000.00 5 days ago Senior Manager of Product Management, Crypto
New York, NY $232,500.00-$319,000.00 3 days ago Lead Product Manager - Data Products & Insights
New York, NY $180,000.00-$230,000.00 1 week ago Senior Product Manager - AI Guest Communications
New York, NY $160,000.00-$230,000.00 3 months ago Senior Director, Product Manager & Operations, Data Cloud
New York, NY $207,100.00-$343,400.00 1 week ago Senior Product Manager, Banking & Payments
New York, NY $129,000.00-$200,000.00 4 days ago Global Product Solutions Lead, Search Bidding
New York, NY $120,000.00-$172,000.00 6 days ago New York, NY $191,000.00-$204,000.00 3 days ago Vice President Product Manager Data Product Strategy Lead
New York, NY $120,000.00-$154,400.00 2 days ago Senior Product Manager - Digital Communications
Principal Innovation Product Owner/Manager
New York City Metropolitan Area 3 weeks ago Senior Product Manager, Personalization and User Experiences
New York, NY $149,000.00-$170,000.00 1 day ago New York, NY $163,600.00-$245,400.00 1 week ago North America Spring by Citi Product Commercialization Lead, SVP
New York, NY $163,600.00-$245,400.00 2 weeks ago New York, NY $165,000.00-$288,750.00 1 week ago Senior Product Manager, AI Workflows (FinData)
New York, NY $169,000.00-$219,000.00 1 week ago New York, NY $165,000.00-$288,750.00 1 week ago Sr. Product Manager, Membership Pricing & Engagement
New York, NY $190,000.00-$211,000.00 2 weeks ago Principal Product Manager, Tech - Amazon Retail Ad Service, Amazon Retail Ad Service
New York, NY $161,900.00-$279,900.00 2 weeks ago New York, NY $124,500.00-$206,000.00 6 days ago Sr. Product Manager, Core Experience, CoCounsel TAA
Brooklyn, NY $116,900.00-$250,120.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr