DaBella
Five9 System Administrator- IT
DaBella - Dallas, Texas, United States, 75215
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Overview
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Five9 System Administrator- IT
role at
DaBella Continue with Google 1 week ago Be among the first 25 applicants Job Summary
DaBella is looking for a motivated
Five9 Administrator
to support and enhance our contact center operations. In this hands-on role, youll work with the Five9 platform to maintain IVRs, queues, SMS/chat, and assist with reporting, troubleshooting, and user support. This is a great opportunity to grow your technical skills and make a direct impact on team performance. Position Type:
In person/On-Site Schedule:
Monday Friday, 2:30 PM 9:30 PM, with rotating weekends Compensation:
$80k-$90k Salary Key Responsibilities Assist with IVR, queue, SMS, and chat configurations in Five9 Support call routing, agent skills, and campaign setup Help provision phone numbers and messaging flows Generate reports on performance metrics Troubleshoot and resolve user issues per SLAs Collaborate with teams to improve system usability Document processes and create user guides Begin learning Salesforce system integrations
Requirements
6 months2 years experience in a call center environment Strong communication and problem-solving skills Proficiency in Microsoft Office High school diploma required; Bachelors preferred IT support experience a plus Occasional travel (up to 10%)
Benefits
Employees and their families are eligible to enroll in: Medical, Dental, and Vision Health Savings Account (HSA) Company Sponsored Life Insurance Supplemental Life Insurance Long-term and short-term disability Accident protection Employee assistance program - access to counseling services and other tools to improve work/family/life balance Pet Insurance for your furry family member 401k plan
Additional Insurance Programs Including
UHC Rewards Rally Health One Pass Select (gym membership subscription)
Additional Perks
VPTO (Volunteer paid time off) year-round incentives to give back to your local community Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences Relocation opportunities to other branches across the nation
Each DaBella Employee Receives
80 hours of Paid Time Off annually with incremental increases 6 paid holidays during a calendar year effective day one of employment
For more information, please visit DaBella.us
#INDCORPORATE Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
Construction Referrals increase your chances of interviewing at DaBella by 2x Sign in to set job alerts for Information Technology Administrator roles. #J-18808-Ljbffr
Five9 System Administrator- IT
role at
DaBella Continue with Google 1 week ago Be among the first 25 applicants Job Summary
DaBella is looking for a motivated
Five9 Administrator
to support and enhance our contact center operations. In this hands-on role, youll work with the Five9 platform to maintain IVRs, queues, SMS/chat, and assist with reporting, troubleshooting, and user support. This is a great opportunity to grow your technical skills and make a direct impact on team performance. Position Type:
In person/On-Site Schedule:
Monday Friday, 2:30 PM 9:30 PM, with rotating weekends Compensation:
$80k-$90k Salary Key Responsibilities Assist with IVR, queue, SMS, and chat configurations in Five9 Support call routing, agent skills, and campaign setup Help provision phone numbers and messaging flows Generate reports on performance metrics Troubleshoot and resolve user issues per SLAs Collaborate with teams to improve system usability Document processes and create user guides Begin learning Salesforce system integrations
Requirements
6 months2 years experience in a call center environment Strong communication and problem-solving skills Proficiency in Microsoft Office High school diploma required; Bachelors preferred IT support experience a plus Occasional travel (up to 10%)
Benefits
Employees and their families are eligible to enroll in: Medical, Dental, and Vision Health Savings Account (HSA) Company Sponsored Life Insurance Supplemental Life Insurance Long-term and short-term disability Accident protection Employee assistance program - access to counseling services and other tools to improve work/family/life balance Pet Insurance for your furry family member 401k plan
Additional Insurance Programs Including
UHC Rewards Rally Health One Pass Select (gym membership subscription)
Additional Perks
VPTO (Volunteer paid time off) year-round incentives to give back to your local community Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences Relocation opportunities to other branches across the nation
Each DaBella Employee Receives
80 hours of Paid Time Off annually with incremental increases 6 paid holidays during a calendar year effective day one of employment
For more information, please visit DaBella.us
#INDCORPORATE Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
Construction Referrals increase your chances of interviewing at DaBella by 2x Sign in to set job alerts for Information Technology Administrator roles. #J-18808-Ljbffr