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Meals on Wheels Program Manager
ZipRecruiter - Las Vegas, Nevada, us, 89105
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Overview
Job DescriptionJob Description THE ORGANIZATION
The Just One Project's mission is to increase access to food, resources, and services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and . We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric."
JOB PURPOSE
The Meals on Wheels Program Manager leads the daily operations of the Meals on Wheels program, ensuring timely, safe, and compassionate meal delivery to homebound clients. This role oversees routing, staff and volunteer supervision, client data management, and compliance with safety standards. The Manager collaborates with internal teams and community partners to enhance service delivery and support The Just One Project's mission of equitable food access.
RESPONSIBILITIES
Route Management
Develop and optimize delivery routes for efficiency and timeliness.
Coordinate daily and weekly schedules for drivers and volunteers.
Update route maps and instructions as needed due to client changes or geography.
Data Management
Maintain accurate client records in Salesforce or other CRM systems.
Track delivery data for reporting, quality assurance, and compliance purposes.
Generate internal and external reports (e.g., for funders and stakeholders).
Inventory Management
Conduct regular inventory audits of meals and packaging materials.
Manage storage areas to minimize spoilage and waste.
Collaborate with vendors and staff for meal packaging and fulfillment needs.
Client Service and Communication
Coordinate with case managers or social service providers regarding client needs.
Act as the primary point of contact for client inquiries, service changes, and concerns.
Ensure compassionate, timely, and respectful service to all clients.
Compliance and Safety
Monitor adherence to food safety, sanitation, and regulatory compliance.
Implement and update safety protocols in alignment with agency and public health policies.
Prepare for and respond to emergencies (e.g., inclement weather, equipment failure).
Administrative and Financial Duties
Assist with creating and updating program policies and operational SOPs.
Collaborate with the development team on donor recognition and reporting.
Support budget monitoring through data entry and expense tracking.
Community Engagement and Partnerships
Represent the program at outreach events and community forums.
Maintain relationships with senior centers, healthcare providers, and referral partners.
Coordinate with local agencies to identify eligible clients and expand reach.
Other Duties
Perform any other job duties as assigned.
EDUCATION AND EXPERIENCE
Bachelor's degree in Social Work, Human Services, or a related field, or an equivalent combination of education and relevant work experience
(required)
3+ years of experience in nonprofit organizations
(required).
3+ years of professional leadership experience, including direct management of staff.
(required)
3+ years of experience in operations, logistics, or program management, preferably within a nonprofit, food security, or social services setting
(required) .
Bilingual in Spanish
(required)
Experience using client management databases (e.g., Salesforce) and handling sensitive or confidential client data.
Familiarity with food safety standards, transportation logistics, or senior nutrition services
() .
Experience handling client referrals and delivering customer service in fast-paced, high-demand environments
() .
KEY COMPETENCIES AND SKILLS
Commitment to , equity, , and the core values of The Just One Project (Respect, Integrity, Innovation, Compassion).
Demonstrated alignment with The Just One Project's mission, values, and client-centered approach.
Strong skills in logistics coordination, route planning, and inventory control.
Proficient in managing and analyzing service delivery data to support quality improvements and reporting.
Excellent interpersonal and communication skills; able to engage clients, seniors, volunteers, and partner agencies with empathy and professionalism.
Proven experience in staff or volunteer training, coaching, and performance management.
Highly organized with strong multitasking abilities in high-volume, time-sensitive environments.
Critical thinker with a proactive, solution-oriented mindset; skilled at triaging urgent needs and adapting to evolving priorities.
Technologically proficient in Google Workspace (Gmail, Drive, Docs, Sheets, Slides, Calendar, Google Meet), Microsoft Office Suite (Word, Excel, PowerPoint), and client management platforms such as Salesforce.
Maintains high ethical standards with strict adherence to confidentiality and data integrity requirements.
Effective at building and maintaining community partnerships and representing the organization at public-facing events.
Resilient and composed under pressure, with demonstrated ability to respond effectively to emergencies, crises, or service disruptions.
ADDITIONAL INFORMATION
Must attend six mandatory 'Pop Up & Give' events per year
Must possess valid unrestricted driver's license and reliable transportation
Must possess or be willing to obtain a valid Food Handlers Card
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Ability to sit, use hands and fingers, talk or hear continually.
Ability to stand, walk, reach, push, pull regularly and for extended periods of time.
Ability to climb or balance, stoop, kneel, or crouch regularly.
Must be able to lift, push, pull, etc. efficiently and on a regular basis.
Ability to work in fast paced active environment
Ability to lift and carry up to 50 lbs
Frequently exposed to various controlled and uncontrolled weather conditions
EQUAL OPPORTUNITY EMPLOYER
The Just One Project is an Equal Opportunity Employer. We value a diverse workplace and do not discriminate on the basis of , , , , , , , , disability, or veteran status, in accordance with applicable laws.
DON'T MEET EVERY REQUIREMENT? LET US DECIDE! Research shows that individuals from underrepresented groups often choose not to apply for jobs unless they meet every listed qualification - even though they are frequently well-qualified.
Must be able to pass a criminal background check and drug screening
The Just One Project's mission is to increase access to food, resources, and services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and . We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric."
JOB PURPOSE
The Meals on Wheels Program Manager leads the daily operations of the Meals on Wheels program, ensuring timely, safe, and compassionate meal delivery to homebound clients. This role oversees routing, staff and volunteer supervision, client data management, and compliance with safety standards. The Manager collaborates with internal teams and community partners to enhance service delivery and support The Just One Project's mission of equitable food access.
RESPONSIBILITIES
Route Management
Develop and optimize delivery routes for efficiency and timeliness.
Coordinate daily and weekly schedules for drivers and volunteers.
Update route maps and instructions as needed due to client changes or geography.
Data Management
Maintain accurate client records in Salesforce or other CRM systems.
Track delivery data for reporting, quality assurance, and compliance purposes.
Generate internal and external reports (e.g., for funders and stakeholders).
Inventory Management
Conduct regular inventory audits of meals and packaging materials.
Manage storage areas to minimize spoilage and waste.
Collaborate with vendors and staff for meal packaging and fulfillment needs.
Client Service and Communication
Coordinate with case managers or social service providers regarding client needs.
Act as the primary point of contact for client inquiries, service changes, and concerns.
Ensure compassionate, timely, and respectful service to all clients.
Compliance and Safety
Monitor adherence to food safety, sanitation, and regulatory compliance.
Implement and update safety protocols in alignment with agency and public health policies.
Prepare for and respond to emergencies (e.g., inclement weather, equipment failure).
Administrative and Financial Duties
Assist with creating and updating program policies and operational SOPs.
Collaborate with the development team on donor recognition and reporting.
Support budget monitoring through data entry and expense tracking.
Community Engagement and Partnerships
Represent the program at outreach events and community forums.
Maintain relationships with senior centers, healthcare providers, and referral partners.
Coordinate with local agencies to identify eligible clients and expand reach.
Other Duties
Perform any other job duties as assigned.
EDUCATION AND EXPERIENCE
Bachelor's degree in Social Work, Human Services, or a related field, or an equivalent combination of education and relevant work experience
(required)
3+ years of experience in nonprofit organizations
(required).
3+ years of professional leadership experience, including direct management of staff.
(required)
3+ years of experience in operations, logistics, or program management, preferably within a nonprofit, food security, or social services setting
(required) .
Bilingual in Spanish
(required)
Experience using client management databases (e.g., Salesforce) and handling sensitive or confidential client data.
Familiarity with food safety standards, transportation logistics, or senior nutrition services
() .
Experience handling client referrals and delivering customer service in fast-paced, high-demand environments
() .
KEY COMPETENCIES AND SKILLS
Commitment to , equity, , and the core values of The Just One Project (Respect, Integrity, Innovation, Compassion).
Demonstrated alignment with The Just One Project's mission, values, and client-centered approach.
Strong skills in logistics coordination, route planning, and inventory control.
Proficient in managing and analyzing service delivery data to support quality improvements and reporting.
Excellent interpersonal and communication skills; able to engage clients, seniors, volunteers, and partner agencies with empathy and professionalism.
Proven experience in staff or volunteer training, coaching, and performance management.
Highly organized with strong multitasking abilities in high-volume, time-sensitive environments.
Critical thinker with a proactive, solution-oriented mindset; skilled at triaging urgent needs and adapting to evolving priorities.
Technologically proficient in Google Workspace (Gmail, Drive, Docs, Sheets, Slides, Calendar, Google Meet), Microsoft Office Suite (Word, Excel, PowerPoint), and client management platforms such as Salesforce.
Maintains high ethical standards with strict adherence to confidentiality and data integrity requirements.
Effective at building and maintaining community partnerships and representing the organization at public-facing events.
Resilient and composed under pressure, with demonstrated ability to respond effectively to emergencies, crises, or service disruptions.
ADDITIONAL INFORMATION
Must attend six mandatory 'Pop Up & Give' events per year
Must possess valid unrestricted driver's license and reliable transportation
Must possess or be willing to obtain a valid Food Handlers Card
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Ability to sit, use hands and fingers, talk or hear continually.
Ability to stand, walk, reach, push, pull regularly and for extended periods of time.
Ability to climb or balance, stoop, kneel, or crouch regularly.
Must be able to lift, push, pull, etc. efficiently and on a regular basis.
Ability to work in fast paced active environment
Ability to lift and carry up to 50 lbs
Frequently exposed to various controlled and uncontrolled weather conditions
EQUAL OPPORTUNITY EMPLOYER
The Just One Project is an Equal Opportunity Employer. We value a diverse workplace and do not discriminate on the basis of , , , , , , , , disability, or veteran status, in accordance with applicable laws.
DON'T MEET EVERY REQUIREMENT? LET US DECIDE! Research shows that individuals from underrepresented groups often choose not to apply for jobs unless they meet every listed qualification - even though they are frequently well-qualified.
Must be able to pass a criminal background check and drug screening