Prince George's County, MD
Public Safety Emergency Call Taker 1Z (MIDNIGHT SHIFT)
Prince George's County, MD - Upper Marlboro, Maryland, United States, 20774
Work at Prince George's County, MD
Overview
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Overview
Salary:
$45,403.00 - $55,000.00 Annually Location :
Upper Marlboro, MD Job Type:
Probationary FT Job Number:
9664 Department:
Office of the Sheriff Division:
OOS Teletype Midnight Shift Opening Date:
07/28/2025 Closing Date:
8/4/2025 11:59 PM Eastern FLSA:
Non-Exempt
Nature and Variety of Work Come join our team! Prince George's County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.
We are Prince George's Proud!
The Prince George's County Government
Office of the Sheriff
is currently seeking qualified applicants to fill a
Public Safety Emergency Call Taker
1Z
(MIDNIGHT SHIFT ) position, grade Z14, within its
Bureau of Field Operations/Teletype-Records
Division.
About the Position: This is entry-level technician work responsible for developing proficient emergency call taker skills involved in the operation of the Office of the Sheriff. Duties of the Public Safety Emergency Call Taker focus on collecting, organizing and broadcasting emergency caller information to Office of the Sheriff personnel. Incumbents in this class are responsible for becoming familiar with emergency and dispatch protocols to effectuate Call Taker response and transmission of emergency requests in a safe, reproducible, and non-arbitrary manner. Incumbents in this class are expected to exhibit highly skilled listening ability in order to quickly and accurately ascertain from emotional, distraught individuals, the nature of assistance required along with the ability to accurately and quickly record information. The incumbent is considered to be an essential public safety employee and assigned to rotating shifts. Work is performed under direct supervision of a Public Safety Emergency Call Taker III or other designated supervisor and evaluated in terms of reliable adherence to established general orders policies, protocols and guidelines. About the Agency
The Prince George's County Office of the Sheriff has been a vital link in the criminal justice system for more than 300 years, providing the citizens of Prince George's County with professional, transparent, and effective law enforcement service. The Office of the Sheriff serves as the law enforcement arm of the courts, responding to domestic violence calls, processing warrants, civil papers, domestic violence peace and protective orders, Emergency Psychiatric Petition (E.P.S.) orders, and the execution of evictions. The Office of the Sheriff is also responsible for court security, providing security and protection for visitors to our courthouses and securing courtrooms and holding areas. Deputies transport prisoners and are responsible for extraditing fugitives from other states.
Examples of Work
Exercises the full range of Public Safety Emergency Call Taker I job duties and responsibilities for processing incoming calls for service. Makes computer inquiries and be able to interpret the information that is received from various agencies via the computer. Operates the various technical systems and equipment necessary to obtain and properly process calls for service. Establishes communications with hearing impaired callers through the Maryland Relay 7-1-1 telephone system. Utilizes the NCIC, METERS and other related computer data bases to obtain information on criminal history, arrest warrants, missing persons, driver history, stolen property, stolen vehicles, securities and boats, vehicles, firearms, etc. Maintains knowledge and skills in applicable codes, laws and procedures including FCC rules and regulations and telecommunications procedures. Identifies when it is appropriate to refer callers to the other County, State, or Federal agencies or outside jurisdictions. Maintains/prepares various logs and records pertinent to operations. Willingly and cooperatively performs tasks and duties which may not be specifically listed in the class specification or position description, but which are within the general occupational category and responsibility level typically associated with the employee's class of work.
Qualifications
High school diploma or GED. One (1) year of practical work experience One (1) year of work experience demonstrating the use of Windows-based computer programs. Must pass an entrance examination, keyboarding proficiency test and background investigation to include a medical examination. Preferred Qualifications:
Previous experience as a public safety call taker.
EACH APPLICANT MUST INCLUDE INFORMATION WHICH CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION
Additional Information Job Location : 5303 Chrysler Way, Upper Marlboro, MD 20772
Conditions of Employment:
Upon selection, the candidate must:
Must successfully pass a background investigation conducted by the Prince George's County, Office of Human Resources Management, Public Safety Investigations Division. Midnight Shift is 11PM - 7AM. Must be willing to work this shift and must additionally be able to work rotating shifts including evenings, weekends, and holidays. Must pass a medical examination, including a drug screening and random drug and alcohol tests. Must meet and demonstrate proficiency in all agency-required training and certification standards. Incumbents are ESSENTIAL employees and are required to work during emergency situations, including inclement weather, natural and man-made disasters, etc., and conform/perform according to essential public safety employee policy/procedure. Must satisfactorily complete all components of the Practical and Academic Public Safety Call Taker I/II training program by achieving a minimum score set by the agency or as established by industry standards on all quizzes, examinations and practical evaluations. Must complete the International Academies of Emergency Dispatch (IAED) - Emergency Telecommunicator Course (ETC) and obtain ETC certification by achieving a minimum score set by the agency or as established by industry standards on all course examinations. Must complete the Maryland State National Crime Information Center (NCIC) CN2 training course. Must obtain and maintain NCIC - CN2 certification by achieving a minimum passing score on all course examinations. Must complete on an annual basis continuing education supervisory training course as established by industry standards and/or agency training policies. Must complete other courses as mandated by the State of Maryland and/or agency training policies. Meet all training and performance standards and demonstrate proficiency as required by the agency. Wear and use agency protective apparel and equipment in the performance of their assigned duties, if applicable. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
ONLY ONLINE APPLICATIONS WILL BE ACCEPTED Eligibility to Work : Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at INTERNAL APPLICANTS:
If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure. Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace General Plan Information: The Prince George's County benefits plan year is from January 1 to December 31.
A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse.
Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent.
The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services). New employees must enroll in the County's health benefit plans within thirty (30) days of the hire date.
The effective date of the health benefits coverage is the
beginning of the month following a waiting period of forty-five (45) days from the date of hire.
After enrolling in the County's benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and/or during the year, due to a family status change (i.e., marriage, births, divorce and adoption). Employee Benefits
Prince George's County is proud to offer employees an attractive and comprehensive benefits program, including the following: Medical/Prescription/Dental/Vision Insurance Coverage (part time employees are eligible for medical insurance if they work 15 + hours, per week)
Group Term Life Insurance
Long & Short-Term Disability
Flexible Spending Accounts
Dependent Care Assistance Program
Health Care Flexible Spending Account Paid Leave (Annual, Personal, & Sick)
13 Paid Holidays
Retirement Benefits
Defined Benefit Pension Plan
Employer Contribution Rate-11.71% Supplemental Pension Plan
Employee Contribution Rate (Pre-Tax)-3.48% 457(b)
403(b) Employee Discounts
Employee Assistance Program
Voluntary Benefits
Critical Illness
Whole Life Insurance
Accident Insurance
Legal Services
For additional details, please visit: 01
I acknowledge and understand the responses to the supplemental questions must reflect the information provided under the "Work Experience" section of the application. My responses will be used to determine whether or not I possess the minimum qualifications required for this position.
Yes No
02
Do you have a high school diploma or GED?
Yes No
03
Which best describes your highest level of education completed?
High School Diploma or G.E.D Some college, but no degree completed Associate's Degree Bachelor's Degree Master's Degree or JD Doctorate/PHD Other
04
How many years of practical work experience do you have using Windows-based computer programs?
I do not have any experience. I have at least six (6) months experience 1-2 years of experience 2-3 years of experience 3-4 years of experience 4-5 years of experience 5+ years of experience
05
Describe in detail your practical work experience as well as your experience using Windows-based computer programs. Please include employer(s) as well as date(s) of employment. Applications that state "See Resume" or answers that are left blank will not be reviewed. If you do not have experience, please put N/A. 06
Do you have previous experience as a Public Safety Call Taker?
Yes No
07
Do you have any experience working as a call center operator or representative?
No Yes
08
Describe in detail your previous experience as a Public Safety Call Taker or Call Center Operator/Representative. Please include employer(s) as well as date(s) of employment. Applications that state "See Resume" will not be reviewed. If you do not have experience, please put N/A. 09
Are you willing and able to consistently work the midnight shift for this position?
Yes No
10
Are you willing and able to work rotating shifts including evenings, weekends, and holidays?
Yes No
11
Which of the following areas do you have previous professional experience, knowledge, skills or abilities? Select all that apply.
Highly skilled listening ability in order to quickly and accurately ascertain information from individuals who may be distraught or emotional. Ability to accurately and quickly record information. Familiar with emergency and dispatch protocols. Operates the various technical systems and equipment necessary to obtain and properly process calls. Maintains/prepares various logs and records pertinent to operations. None of the above
12
Are you willing and able to participate as an essential employee? Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
Yes No
Required Question
$45,403.00 - $55,000.00 Annually Location :
Upper Marlboro, MD Job Type:
Probationary FT Job Number:
9664 Department:
Office of the Sheriff Division:
OOS Teletype Midnight Shift Opening Date:
07/28/2025 Closing Date:
8/4/2025 11:59 PM Eastern FLSA:
Non-Exempt
Nature and Variety of Work Come join our team! Prince George's County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.
We are Prince George's Proud!
The Prince George's County Government
Office of the Sheriff
is currently seeking qualified applicants to fill a
Public Safety Emergency Call Taker
1Z
(MIDNIGHT SHIFT ) position, grade Z14, within its
Bureau of Field Operations/Teletype-Records
Division.
About the Position: This is entry-level technician work responsible for developing proficient emergency call taker skills involved in the operation of the Office of the Sheriff. Duties of the Public Safety Emergency Call Taker focus on collecting, organizing and broadcasting emergency caller information to Office of the Sheriff personnel. Incumbents in this class are responsible for becoming familiar with emergency and dispatch protocols to effectuate Call Taker response and transmission of emergency requests in a safe, reproducible, and non-arbitrary manner. Incumbents in this class are expected to exhibit highly skilled listening ability in order to quickly and accurately ascertain from emotional, distraught individuals, the nature of assistance required along with the ability to accurately and quickly record information. The incumbent is considered to be an essential public safety employee and assigned to rotating shifts. Work is performed under direct supervision of a Public Safety Emergency Call Taker III or other designated supervisor and evaluated in terms of reliable adherence to established general orders policies, protocols and guidelines. About the Agency
The Prince George's County Office of the Sheriff has been a vital link in the criminal justice system for more than 300 years, providing the citizens of Prince George's County with professional, transparent, and effective law enforcement service. The Office of the Sheriff serves as the law enforcement arm of the courts, responding to domestic violence calls, processing warrants, civil papers, domestic violence peace and protective orders, Emergency Psychiatric Petition (E.P.S.) orders, and the execution of evictions. The Office of the Sheriff is also responsible for court security, providing security and protection for visitors to our courthouses and securing courtrooms and holding areas. Deputies transport prisoners and are responsible for extraditing fugitives from other states.
Examples of Work
Exercises the full range of Public Safety Emergency Call Taker I job duties and responsibilities for processing incoming calls for service. Makes computer inquiries and be able to interpret the information that is received from various agencies via the computer. Operates the various technical systems and equipment necessary to obtain and properly process calls for service. Establishes communications with hearing impaired callers through the Maryland Relay 7-1-1 telephone system. Utilizes the NCIC, METERS and other related computer data bases to obtain information on criminal history, arrest warrants, missing persons, driver history, stolen property, stolen vehicles, securities and boats, vehicles, firearms, etc. Maintains knowledge and skills in applicable codes, laws and procedures including FCC rules and regulations and telecommunications procedures. Identifies when it is appropriate to refer callers to the other County, State, or Federal agencies or outside jurisdictions. Maintains/prepares various logs and records pertinent to operations. Willingly and cooperatively performs tasks and duties which may not be specifically listed in the class specification or position description, but which are within the general occupational category and responsibility level typically associated with the employee's class of work.
Qualifications
High school diploma or GED. One (1) year of practical work experience One (1) year of work experience demonstrating the use of Windows-based computer programs. Must pass an entrance examination, keyboarding proficiency test and background investigation to include a medical examination. Preferred Qualifications:
Previous experience as a public safety call taker.
EACH APPLICANT MUST INCLUDE INFORMATION WHICH CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION
Additional Information Job Location : 5303 Chrysler Way, Upper Marlboro, MD 20772
Conditions of Employment:
Upon selection, the candidate must:
Must successfully pass a background investigation conducted by the Prince George's County, Office of Human Resources Management, Public Safety Investigations Division. Midnight Shift is 11PM - 7AM. Must be willing to work this shift and must additionally be able to work rotating shifts including evenings, weekends, and holidays. Must pass a medical examination, including a drug screening and random drug and alcohol tests. Must meet and demonstrate proficiency in all agency-required training and certification standards. Incumbents are ESSENTIAL employees and are required to work during emergency situations, including inclement weather, natural and man-made disasters, etc., and conform/perform according to essential public safety employee policy/procedure. Must satisfactorily complete all components of the Practical and Academic Public Safety Call Taker I/II training program by achieving a minimum score set by the agency or as established by industry standards on all quizzes, examinations and practical evaluations. Must complete the International Academies of Emergency Dispatch (IAED) - Emergency Telecommunicator Course (ETC) and obtain ETC certification by achieving a minimum score set by the agency or as established by industry standards on all course examinations. Must complete the Maryland State National Crime Information Center (NCIC) CN2 training course. Must obtain and maintain NCIC - CN2 certification by achieving a minimum passing score on all course examinations. Must complete on an annual basis continuing education supervisory training course as established by industry standards and/or agency training policies. Must complete other courses as mandated by the State of Maryland and/or agency training policies. Meet all training and performance standards and demonstrate proficiency as required by the agency. Wear and use agency protective apparel and equipment in the performance of their assigned duties, if applicable. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
ONLY ONLINE APPLICATIONS WILL BE ACCEPTED Eligibility to Work : Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at INTERNAL APPLICANTS:
If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure. Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace General Plan Information: The Prince George's County benefits plan year is from January 1 to December 31.
A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse.
Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent.
The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services). New employees must enroll in the County's health benefit plans within thirty (30) days of the hire date.
The effective date of the health benefits coverage is the
beginning of the month following a waiting period of forty-five (45) days from the date of hire.
After enrolling in the County's benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and/or during the year, due to a family status change (i.e., marriage, births, divorce and adoption). Employee Benefits
Prince George's County is proud to offer employees an attractive and comprehensive benefits program, including the following: Medical/Prescription/Dental/Vision Insurance Coverage (part time employees are eligible for medical insurance if they work 15 + hours, per week)
Group Term Life Insurance
Long & Short-Term Disability
Flexible Spending Accounts
Dependent Care Assistance Program
Health Care Flexible Spending Account Paid Leave (Annual, Personal, & Sick)
13 Paid Holidays
Retirement Benefits
Defined Benefit Pension Plan
Employer Contribution Rate-11.71% Supplemental Pension Plan
Employee Contribution Rate (Pre-Tax)-3.48% 457(b)
403(b) Employee Discounts
Employee Assistance Program
Voluntary Benefits
Critical Illness
Whole Life Insurance
Accident Insurance
Legal Services
For additional details, please visit: 01
I acknowledge and understand the responses to the supplemental questions must reflect the information provided under the "Work Experience" section of the application. My responses will be used to determine whether or not I possess the minimum qualifications required for this position.
Yes No
02
Do you have a high school diploma or GED?
Yes No
03
Which best describes your highest level of education completed?
High School Diploma or G.E.D Some college, but no degree completed Associate's Degree Bachelor's Degree Master's Degree or JD Doctorate/PHD Other
04
How many years of practical work experience do you have using Windows-based computer programs?
I do not have any experience. I have at least six (6) months experience 1-2 years of experience 2-3 years of experience 3-4 years of experience 4-5 years of experience 5+ years of experience
05
Describe in detail your practical work experience as well as your experience using Windows-based computer programs. Please include employer(s) as well as date(s) of employment. Applications that state "See Resume" or answers that are left blank will not be reviewed. If you do not have experience, please put N/A. 06
Do you have previous experience as a Public Safety Call Taker?
Yes No
07
Do you have any experience working as a call center operator or representative?
No Yes
08
Describe in detail your previous experience as a Public Safety Call Taker or Call Center Operator/Representative. Please include employer(s) as well as date(s) of employment. Applications that state "See Resume" will not be reviewed. If you do not have experience, please put N/A. 09
Are you willing and able to consistently work the midnight shift for this position?
Yes No
10
Are you willing and able to work rotating shifts including evenings, weekends, and holidays?
Yes No
11
Which of the following areas do you have previous professional experience, knowledge, skills or abilities? Select all that apply.
Highly skilled listening ability in order to quickly and accurately ascertain information from individuals who may be distraught or emotional. Ability to accurately and quickly record information. Familiar with emergency and dispatch protocols. Operates the various technical systems and equipment necessary to obtain and properly process calls. Maintains/prepares various logs and records pertinent to operations. None of the above
12
Are you willing and able to participate as an essential employee? Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
Yes No
Required Question