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JLL Empowers You To Shape A Brighter Way

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Summary Of Role

The Training Specialist Leader oversees and manages a team of Training Specialists in critical environments, ensuring the effective onboarding, qualification, and ongoing training certification of engineering teams across the account. The key to success in this role is to be an open, transparent and consistent communicator to all stakeholders. In this role, you have the opportunity to shape a portion of the digital economy as well as the careers and lives of the teams supporting operations. Principal Duties And Responsibilities

Develop and implement strategic training initiatives for critical environment operations. Oversee the creation and maintenance of comprehensive training programs, including onboarding, qualification, and upskilling curricula. Ensure compliance with safety standards and regulations in all training activities. Collaborate with clients to integrate their systems and requirements into the overall training program. Analyze training effectiveness and implement improvements based on feedback and performance metrics. Manage the regional training budget and resources. Coordinate with other departments to align training efforts with organizational goals. Oversee the maintenance of training records and documentation. Performs additional job duties as requested. Supervisory Responsibilities

Lead and manage a team of Training Specialists, providing guidance, support, and performance evaluations. Carries out supervisory responsibilities in accordance with the policies enumerated with Jones Lang LaSalle and applicable laws. Responsibilities include interviewing, hiring, and training employees. Planning, assigning, and directing work. Appraising performance. Rewarding and disciplining employees. Addressing complaints and resolving problems. Minimum Requirements:

Education & Experience

8+ years of experience in data center/critical facility operations. 5+ years of experience in technical training and development roles. Strong knowledge of UPS systems, emergency generators, and switchgear. Knowledge of training platforms, electrical and mechanical qualifications and certifications. Hands-on experience working in a data center/critical facility, including UPS. Knowledge of electrical and mechanical systems, emergency generators and fire protection systems. BS in Electrical or Mechanical Engineering, Training, Education, or equivalent. Five to seven years management experience. Language Skills

Excellent verbal and written communication skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training manuals. Ability to read, analyze, and interpret technical procedures, or governmental regulations and codes. Ability to write routine reports, correspondence, and training manuals. Ability to speak effectively before small groups of tenants or fellow employees. Demonstrated verbal/written communication skills. Other Skill And Abilities

Strong organizational skills Ability to multitask Ability to work independently Proven leadership and team management skills Working knowledge or the capability of developing proficient knowledge of Microsoft Word, Microsoft Excel, Outlook and Microsoft Access and any other software packages. Must be able to professionally interact with tenants and contractors. Demonstration of leadership ability, presentation capabilities and organization skills. Preferred Skills & Experience:

MyLearning, LMS related platform experience. Corrigo Experience. MCIM / Salesforce Experience. Zendesk Experience. Service Now Experience. Physical Requirements

This position will require the following: Walking large, campus-like settings. Customer Environment Description

A leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions across the globe. With more than 50 high-performance mission-critical facilities worldwide, the company ensures the continued operation of digital infrastructure for nearly 800 customers, including approximately 200 Fortune 1000 companies. Demanding customer and fast-paced environment, serving some of the largest companies in the world. JLL operates 40 sites for the customer that includes campuses and individual data centers. We provide operational support including operating engineers, chief operating engineers, facility managers, and regional managers. JLL has been supporting the customer since 2021. The relationship has continued to grow as the customer's business has grown; we continue to support current locations and assist in establishing new sites across the United States. We continue to struggle meeting the KPIs set forth by the customer, particularly when it comes to incidents. With an increased focus on training and adequate staffing models, we will be able to meet our obligations and exceed expectations. Our goal is to continue a fruitful relationship that allows us to grow with the customer. This will provide many opportunities for our employees and allow our customer to scale their business. Training

Coming Into Role During Role Critical Data Center Experience Training Leadership Experience Safety Training Corporate/HR Training People leadership training Critical Facility Awareness MSA Training Accountabilities And Kpis

Accountability Associated KPI Ensure assigned training is being competed timely ? 90% training completion rate across account Ensure participation in talent development programs ? 99% Qual Card and TDP participation across account Responsibilities To:

Area Responsibility Customer Training Specialist Leaders are responsible for providing exceptional customer service to our direct and indirect customers. This includes, but is not limited to: Ensure all employees safely operate all equipment and systems. Ensure all records/reports are updated and accurate. Remain professional at all times. Timely, concise, accurate, and professional communication. Attendance of all meetings requested by the customer. Following all policies and procedures, maintaining the highest standards. Manage team to meet all customer expectations. Ensure team is providing effective training in order to meet client needs. Continuously improve account talent to ensure JLL is providing exceptional service to the customer. Team JLL operates as one team with every member of the team contributing to the success of the team, client, and company. Being a good teammate includes, but is not limited to: Keep team accountable to report to shifts on time and ready to perform their role to the best of their ability. Work collaboratively with team to ensure we are meeting the customer's needs. Handle safety concerns and escalate through appropriate channels and ensure you and team are working safely. Stop work if any unsafe conditions arise. Manage team in a professional and respectful manner. Support employees' career growth and training. Maintain open communication with the team and ensure to appropriately respond to issues, questions, or other feedback. Training Training is an important part of working at JLL, it is essential that every employee takes it seriously. This includes, but is not limited to: Ensure assigned training is satisfactorily completed on time. Seek additional training through JLL and client funded training to upskill or reskill. Ensure you are present and ready to learn for all training. Support team in their training efforts. Provide team with feedback regarding any training they may