ServiceMaster
Restoration Contents Associate
ServiceMaster - Azusa, California, United States, 91702
Work at ServiceMaster
Overview
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Overview
Temporary Restoration Contents Associate
This position is temporary for approximately three months, due to the demand of the California fires, but may work into a full-time position. Job Overview
A Restoration Contents Associate assists the contents technicians and supervisor to monitor, inspect, and complete tasks for restoration jobs to ensure completion of cleaning, pack-out of contents, and various fire restoration activities. The contents Associate assists with documentation to include notes, photos, and documents according to company policies and procedures to ensure reimbursement from insurance companies, as well as explains processes used to complete active jobs and next steps to resolution in person to customers. Duties and Responsibilities
Work under supervision in residential and commercial settings handling personal property (contents) as follows: Assists with work orders, ensures appropriate equipment and supplies are loaded on truck needed for job. Completes assigned jobs according to company processes while maintaining quality control on each job with urgency. Inventory, pack, transport customer belongings per company guidelines. Restore, clean, and deodorize personal belongings per company guidelines. Track and document contents throughout the restoration process. Performs fire/smoke damage repair and tasks to include cleaning of customers' homes and businesses, pack-out of contents, and removing/disposing of non-salvageable materials, as directed by supervisor. Assists in ensuring equipment, supplies, vehicles, and products are properly handled. Helps to ensure customer satisfaction and obtaining any necessary documentation. Communicates clearly and professionally with customers, communicates customer issues, daily job activities with supervisor and key company staff. Skills and Qualifications
Dry cleaning experience preferred but not required. Ability to work in a demanding, fast-paced environment. Good attitude. Attention to detail is critical. Availability and reliability. Valid drivers' license and satisfactory driving record. Good verbal and written communication skills. Ability to be active all day. Some knowledge of disaster restoration industry. Must be able to prioritize activities and meet deadlines. Report to work on time in a clean, complete uniform. Read and follow product label usage instruction. Physical Demands and Working Conditions
Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling, and crouching is required. Express or exchange ideas with others and receive and act on detailed information given. For safety reasons, respirators, which are used in certain situations, must be able to seal to your face. Inside and outside working conditions: The change of environment such as with or without air conditioning and heating. Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. Compensation: $17.00 - $20.00 per hour Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service, and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.
This position is temporary for approximately three months, due to the demand of the California fires, but may work into a full-time position. Job Overview
A Restoration Contents Associate assists the contents technicians and supervisor to monitor, inspect, and complete tasks for restoration jobs to ensure completion of cleaning, pack-out of contents, and various fire restoration activities. The contents Associate assists with documentation to include notes, photos, and documents according to company policies and procedures to ensure reimbursement from insurance companies, as well as explains processes used to complete active jobs and next steps to resolution in person to customers. Duties and Responsibilities
Work under supervision in residential and commercial settings handling personal property (contents) as follows: Assists with work orders, ensures appropriate equipment and supplies are loaded on truck needed for job. Completes assigned jobs according to company processes while maintaining quality control on each job with urgency. Inventory, pack, transport customer belongings per company guidelines. Restore, clean, and deodorize personal belongings per company guidelines. Track and document contents throughout the restoration process. Performs fire/smoke damage repair and tasks to include cleaning of customers' homes and businesses, pack-out of contents, and removing/disposing of non-salvageable materials, as directed by supervisor. Assists in ensuring equipment, supplies, vehicles, and products are properly handled. Helps to ensure customer satisfaction and obtaining any necessary documentation. Communicates clearly and professionally with customers, communicates customer issues, daily job activities with supervisor and key company staff. Skills and Qualifications
Dry cleaning experience preferred but not required. Ability to work in a demanding, fast-paced environment. Good attitude. Attention to detail is critical. Availability and reliability. Valid drivers' license and satisfactory driving record. Good verbal and written communication skills. Ability to be active all day. Some knowledge of disaster restoration industry. Must be able to prioritize activities and meet deadlines. Report to work on time in a clean, complete uniform. Read and follow product label usage instruction. Physical Demands and Working Conditions
Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Must be able to stand and walk for extended periods of time. Lifting, squatting, crawling, and crouching is required. Express or exchange ideas with others and receive and act on detailed information given. For safety reasons, respirators, which are used in certain situations, must be able to seal to your face. Inside and outside working conditions: The change of environment such as with or without air conditioning and heating. Equal Opportunity Employer
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. Compensation: $17.00 - $20.00 per hour Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service, and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.