SaaS UI/UX Lead (Contract to hire)
ITR Group - Minneapolis, Minnesota, United States, 55400
Work at ITR Group
Overview
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Overview
UI/UX experience on ServiceNow platform HTML, CSS and Java experience preferred UI/UX designing, creating standards and streamlining user experience across all ServiceNow modules 3+ years of ServiceNow Platform and UI/UX on ServiceNow (or simliar SaaS)
WHAT YOU'LL DO: ServiceNow User Experience lead to ensure that, for the ServiceNow-based solutions, they are designed with user-centered principles. You will champion UX best practices from ideation through deployment, working cross-functionally with product engineering and business stakeholders to deliver intuitive, accessible, and engaging ServiceNow-based experiences. Accountable for ensuring that clear, concise requirements have been captured. Participate in testing, drive issue resolution, support the implementation check-out process and develop all procedural documentation and manuals. • Lead the integration of UX design across the ServiceNow development lifecycle, from ideation through deployment. • Conduct & synthesize user research, interviews, surveys, and usability testing to inform design decisions. • Translate research insights into user flows, wireframes, prototypes and mockups. • Collaborate with product managers, engineers, and designers to define requirements and ensure alignment with user needs and business goals • Develop & maintain design systems, component libraries and documentation to support scalable, consistent user experiences. • Advocate for accessibility and inclusive design standards in all solutions • Facilitate design workshops, brainstorming sessions, and design reviews with stakeholders • Iterate on designs based on user feedback, analytics, and testing results • Mentor and support ServiceNow team members, fostering a culture of user advocacy and design excellence. • Present UX strategies, concepts, and deliverables to stakeholders, executives, and development teams. • Partner with Corporate Communications to align on corporate UX design standards. • Adhere to Agile Methodology and ServiceNow Best Practices.
ITR Group offers a competitive compensation and benefits package, including medical, dental, and 401(k) for eligible employees. The W2 pay range for this type of role is approximately $50.00 - $65.00 per billable hour. This range is an estimate and not a guarantee of compensation. The final rate will be determined by factors such as experience, market trends, and specific job assignments. Discover more about how ITR Group connects top talent with leading client opportunities.