WhatsApp
Scaled Help Strategist
WhatsApp - Menlo Park, California, United States, 94029
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Overview
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Scaled Help Strategist
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WhatsApp Join to apply for the
Scaled Help Strategist
role at
WhatsApp Get AI-powered advice on this job and more exclusive features. This range is provided by WhatsApp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$89,000.00/yr - $129,000.00/yr WhatsApp is the world's fastest growing communication company with over 1 billion active users globally. We help bring friends, families, communities, soccer groups, doctors, storm chasers, and millions of others together. We are just getting started. We are looking for proactive and driven people to join our team.We need people with a interest for both the product and a high quality user experience – those who constantly look for solutions to problems and evaluate ways to be more efficient and effective. We are a team that thrives on people identifying ways they can contribute to get the job done. Our collective unique backgrounds and strengths help us to reach team goals. Using your start-up approach and your experience with smartphones, you will help support and test awesome features used by millions of current WhatsApp users.
Scaled Help Strategist Responsibilities:
Draft, edit, test and improve Help Center articles and customer support responses based on content strategy Draft, edit, test and improve content to enable Generative AI Apply, maintain, and evangelize content standards and best practices Use data to make content decisions and influence partners to improve WhatsApp’s support experiences and troubleshoot known issues Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines Test products to build a source of truth from technical subject matter experts, translating knowledge into clear, concise, structured documentation Collaborate with the product and operations teams to author clear, effective and empathetic support messaging
Minimum Qualifications:
Bachelor's degree from the United States (or equivalent university degree from another country) in English or another relevant field 5+ years working in a technical drafting or content strategy role 6+ months experience working in content drafting for Generative AI and/or LLMs Demonstrated critical thinking skills and track record of editorial judgment around complex and sensitive topics to manage large content sets that enable Generative AI Demonstrated experience planning and drafting online help content and customer support responses for social media platforms and/or mobile apps Experience with content management systems (CMS) Experience with project management tools
Preferred Qualifications:
Project management experience, working through ambiguity and managing competing priorities Knowledgeable in data analysis, editing XML and using AI tools Experience working with and drafting content for LLMs
About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$89,000/year to $129,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Business Development and Sales Industries Technology, Information and Internet Referrals increase your chances of interviewing at WhatsApp by 2x Sign in to set job alerts for “Strategist” roles.
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Scaled Help Strategist
role at
WhatsApp Join to apply for the
Scaled Help Strategist
role at
WhatsApp Get AI-powered advice on this job and more exclusive features. This range is provided by WhatsApp. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$89,000.00/yr - $129,000.00/yr WhatsApp is the world's fastest growing communication company with over 1 billion active users globally. We help bring friends, families, communities, soccer groups, doctors, storm chasers, and millions of others together. We are just getting started. We are looking for proactive and driven people to join our team.We need people with a interest for both the product and a high quality user experience – those who constantly look for solutions to problems and evaluate ways to be more efficient and effective. We are a team that thrives on people identifying ways they can contribute to get the job done. Our collective unique backgrounds and strengths help us to reach team goals. Using your start-up approach and your experience with smartphones, you will help support and test awesome features used by millions of current WhatsApp users.
Scaled Help Strategist Responsibilities:
Draft, edit, test and improve Help Center articles and customer support responses based on content strategy Draft, edit, test and improve content to enable Generative AI Apply, maintain, and evangelize content standards and best practices Use data to make content decisions and influence partners to improve WhatsApp’s support experiences and troubleshoot known issues Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight, frequently changing deadlines Test products to build a source of truth from technical subject matter experts, translating knowledge into clear, concise, structured documentation Collaborate with the product and operations teams to author clear, effective and empathetic support messaging
Minimum Qualifications:
Bachelor's degree from the United States (or equivalent university degree from another country) in English or another relevant field 5+ years working in a technical drafting or content strategy role 6+ months experience working in content drafting for Generative AI and/or LLMs Demonstrated critical thinking skills and track record of editorial judgment around complex and sensitive topics to manage large content sets that enable Generative AI Demonstrated experience planning and drafting online help content and customer support responses for social media platforms and/or mobile apps Experience with content management systems (CMS) Experience with project management tools
Preferred Qualifications:
Project management experience, working through ambiguity and managing competing priorities Knowledgeable in data analysis, editing XML and using AI tools Experience working with and drafting content for LLMs
About Meta:
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
$89,000/year to $129,000/year + bonus + equity + benefits
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Business Development and Sales Industries Technology, Information and Internet Referrals increase your chances of interviewing at WhatsApp by 2x Sign in to set job alerts for “Strategist” roles.
Account Strategist, Engage, Google Customer Solutions
Mountain View, CA $84,000.00-$120,000.00 2 weeks ago Mountain View, CA $211,000.00-$297,000.00 6 days ago Associate Strategist – Strategy, Innovation & Thought Leadership (Fortune 500 Clients)
San Mateo, CA $100,000.00-$120,000.00 4 days ago Narrative and GTM Strategist, Learning and Sustainability
Mountain View, CA $171,000.00-$254,000.00 21 hours ago Associate Strategist – Strategy, Innovation & Advisory (Fortune 500 Clients)
San Mateo, CA $100,000.00-$120,000.00 4 days ago Mountain View, CA $197,500.00-$276,500.00 16 hours ago San Francisco Bay Area $108,500.00-$186,000.00 1 month ago Instagram Global Consumer Brand Marketing Manager
Menlo Park, CA $150,000.00-$211,000.00 2 weeks ago Business Development Strategist (Remote)
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San Mateo County, CA $130,000.00-$150,000.00 4 days ago San Francisco Bay Area $140,000.00-$225,000.00 6 hours ago Senior Associate Strategist – Strategy, Innovation & Advisory (Fortune 500 Clients)
San Mateo County, CA $130,000.00-$180,000.00 4 days ago Senior Brand Manager, Global e.l.f. Cosmetics
Oakland, CA $110,000.00-$140,000.00 1 week ago San Francisco Bay Area $182,200.00-$273,400.00 1 month ago Burlingame, CA $126,000.00-$178,000.00 19 hours ago Redwood City, CA $100,000.00-$150,000.00 19 hours ago Senior UX Strategist Service Designer, Ads Privacy, Safety
Mountain View, CA $151,000.00-$222,000.00 6 days ago San Francisco Bay Area $55.00-$74.64 7 hours ago Menlo Park, CA $130,000.00-$190,000.00 2 weeks ago Venture Capital Writer & Content Strategist (Remote)
Campbell, CA $90,000.00-$97,000.00 2 months ago Senior Manager/Director, Strategy and Operations
Redwood City, CA $174,400.00-$308,400.00 6 days ago San Leandro, CA $100,000.00-$110,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr