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Join to apply for the ServiceNow Principal Business Analyst role at Ecolab 19 hours ago Be among the first 25 applicants Join to apply for the ServiceNow Principal Business Analyst role at Ecolab Get AI-powered advice on this job and more exclusive features. The Principal Business Analyst will join the ServiceNow Platform team at Ecolab. This role partners with individuals across the organization, at various levels, including divisional business teams, product owners, IT teams and ServiceNow team members to facilitate value proposition, requirements and design sessions, and collaboratively define solutions that address key opportunities. What’s In It For You The ServiceNow Principal Business Analyst leads the analysis, design, and optimization of enterprise workflows built using the ServiceNow platform. This role partners closely with business stakeholders to identify requirements, drive process improvements, and ensure successful ServiceNow implementations and enhancements. What You Will Do Build strategic roadmap of the ServiceNow product (CSM) and leads ongoing product lifecycle governance. Identify opportunities for business-led delivery and provide consultative support in understanding tradeoffs and developing consensus. Lead workshops with business stakeholders to gather, analyze, and document requirements for ServiceNow implementations and enhancements. Conduct process definition, re-engineering, and gap analysis of current and future-state business processes. Translate business requirements into functional specifications, user stories, and acceptance criteria for technical teams. Prepare and maintain documentation such as requirements, design specs, test plans, and user guides. Lead customer design workshops and support user acceptance testing. Stay current with ServiceNow platform updates and CSM industry trends. Collaborate with project managers to monitor scope, resolve issues, and ensure successful delivery. Minimum Qualifications Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience). 8 years of experience as a business analyst with a focus on ServiceNow, preferably CSM module expertise. 5 years in process analysis, requirements gathering, and solution design for developing ServiceNow workflows. Excellent communication, facilitation, and stakeholder management abilities. 2 years of experience leading cross-functional teams and mentoring junior staff. Familiarity with agile methodologies and documentation standards. No immigration sponsorship available for this position. Preferred Qualifications ServiceNow business analyst/project experience Now Assist. Familiarity with data governance, data quality, and data security best practices ServiceNow certifications (e.g., CSA, CAD) are highly preferred. Excellent communication, facilitation, and stakeholder management abilities. Experience leading cross-functional teams and mentoring junior staff. Familiarity with agile methodologies and documentation standards Annual Or Hourly Compensation Range The base salary range for this position is $130,100.00 - $195,100.00. This position is eligible for annual bonus pay based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws. Benefits Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits. If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here. Potential Customer Requirements Notice To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to: Undergo additional background screens and/or drug/alcohol testing for customer credentialing. Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab. Americans With Disabilities Act (ADA) Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website. Our Commitment to a Culture of Inclusion & Belonging At Ecolab, we believe the best teams are inclusive. We are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants and recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Chemical Manufacturing Referrals increase your chances of interviewing at Ecolab by 2x Get notified about new Principal Business Analyst jobs in St Paul, MN . 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