Oliver Healthcare Packaging
Desktop Support Analyst
Oliver Healthcare Packaging - Feasterville-Trevose, Pennsylvania, United States
Work at Oliver Healthcare Packaging
Overview
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Overview
Desktop Support Analyst
Location: Feasterville, PA Full-Time | IT Department 5 Days On-site (Monday-Friday)| Travel Required
Keeping Teams Connected. Empowering Technology. Supporting People. At Oliver Healthcare Packaging, we don't just solve tech issues-we empower employees to do their best work. We're looking for a
Desktop Support Analyst
who thrives on troubleshooting, enjoys problem-solving, and is passionate about delivering exceptional support experiences.
If you're the kind of person who lights up at the thought of solving technical challenges, streamlining systems, and being the go-to tech hero for local and remote teams, read on. What You'll Do Serve as the
first point of contact
for all IT-related issues via walk-up, phone, or email Troubleshoot hardware and software problems using diagnostic tools and savvy questioning Provide daily tech support to employees across laptops, mobile devices, printers, and software Support
LAN/WAN and network connectivity issues Install, configure, and repair hardware and software Document problems and resolutions to improve our knowledge base Collaborate with IT peers to ensure smooth operations Help train employees on best practices and tools Support internal office moves and setups (PCs, phones, etc.) Be part of a team that's on call as needed to keep things running seamlessly What You Bring
Education & Experience: Bachelor's degree OR 2+ years of relevant technical experience 1-3 years' experience supporting desktops, laptops, printers, and peripherals Experience with
Active Directory ,
Office 365 , and remote support tools Strong understanding of Windows OS, Microsoft Office Suite, and mobile technologies Previous help desk or desktop support experience preferred Preferred (But Not Required):
CompTIA A+ or Microsoft certifications Experience in enterprise environments or manufacturing support Soft Skills:
Clear, confident communicator-both written and verbal Great listener and collaborator Self-starter with sharp organizational and time-management skills Cool under pressure with a knack for prioritizing Tech You'll Use Microsoft Windows & Server OS Office 365 (Teams, Outlook, SharePoint, etc.) Active Directory & user access management Remote desktop tools and ticketing systems Mobile devices (iOS/Android), printers, basic networking gear Additional Requirements Occasional travel (domestic/international) Flexibility to work evenings/weekends when necessary Available for 24/7 on-call support as scheduled
Location: Feasterville, PA Full-Time | IT Department 5 Days On-site (Monday-Friday)| Travel Required
Keeping Teams Connected. Empowering Technology. Supporting People. At Oliver Healthcare Packaging, we don't just solve tech issues-we empower employees to do their best work. We're looking for a
Desktop Support Analyst
who thrives on troubleshooting, enjoys problem-solving, and is passionate about delivering exceptional support experiences.
If you're the kind of person who lights up at the thought of solving technical challenges, streamlining systems, and being the go-to tech hero for local and remote teams, read on. What You'll Do Serve as the
first point of contact
for all IT-related issues via walk-up, phone, or email Troubleshoot hardware and software problems using diagnostic tools and savvy questioning Provide daily tech support to employees across laptops, mobile devices, printers, and software Support
LAN/WAN and network connectivity issues Install, configure, and repair hardware and software Document problems and resolutions to improve our knowledge base Collaborate with IT peers to ensure smooth operations Help train employees on best practices and tools Support internal office moves and setups (PCs, phones, etc.) Be part of a team that's on call as needed to keep things running seamlessly What You Bring
Education & Experience: Bachelor's degree OR 2+ years of relevant technical experience 1-3 years' experience supporting desktops, laptops, printers, and peripherals Experience with
Active Directory ,
Office 365 , and remote support tools Strong understanding of Windows OS, Microsoft Office Suite, and mobile technologies Previous help desk or desktop support experience preferred Preferred (But Not Required):
CompTIA A+ or Microsoft certifications Experience in enterprise environments or manufacturing support Soft Skills:
Clear, confident communicator-both written and verbal Great listener and collaborator Self-starter with sharp organizational and time-management skills Cool under pressure with a knack for prioritizing Tech You'll Use Microsoft Windows & Server OS Office 365 (Teams, Outlook, SharePoint, etc.) Active Directory & user access management Remote desktop tools and ticketing systems Mobile devices (iOS/Android), printers, basic networking gear Additional Requirements Occasional travel (domestic/international) Flexibility to work evenings/weekends when necessary Available for 24/7 on-call support as scheduled