Amazon
Senior Learning Experience Designer, Operations Risk and Complian...
Amazon - Arlington, Virginia, United States, 22201
Work at Amazon
Overview
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Overview
Description
The Operations Risk & Compliance (ORC) Talent Development team is looking for a Senior Learning Experience Designer to elevate compliance training through strategic consultation and immersive, performance-driven learning solutions. This senior-level role combines learning strategy, instructional design, and hands-on development of digital training content to deliver scalable, compliance-focused learning experiences.
In this role, you will partner with global business leaders, subject matter experts and leadership development teams to define learning strategies, assess performance gaps, and develop innovative training across modalities. You will also evaluate impact, drive continuous improvement, and lead complex learning initiatives with minimal oversight.
Key job responsibilities
Serve as a strategic thought partner to senior leaders and cross-functional stakeholders to develop learning strategies that align training programs with compliance priorities, business goals, and learner needs.
Conduct performance analysis and needs assessments to identify learning opportunities and recommend right-sized, scalable solutions, mapped by audience.
Development of training strategies, including writing clear, compelling documents that articulate goals, rationale, and execution plans to gain alignment from stakeholders and senior leaders.
Translate complex regulatory and operational requirements into engaging learning experiences using evidence-based instructional design.
Design and develop multimodal training content, including eLearning, videos, simulations, job aids, and instructor-led materials using Articulate Storyline, Rise, Adobe Creative Cloud and Canva.
Establish and maintain design standards, templates, and scalable development processes across learning projects.
Guide the use of appropriate learning technologies and modalities to drive engagement, retention, and behavior change.
Define learning success metrics and evaluation strategies aligned to business outcomes.
Analyze training effectiveness and share insights with stakeholders to guide decision-making and demonstrate business impact.
Manage multiple high-impact projects with competing deadlines in a fast-paced and ambiguous environment.
Stay current on learning science, technology trends, and compliance best practices to drive innovation and content quality.
About the team The ORC Education & Creative Services team develops high-quality training and performance support that drives regulatory compliance and business efficiency. We partner across Worldwide Operations to deliver learning experiences that empower employees, mitigate risk, and scale operational excellence. Basic Qualifications Knowledge of Microsoft Office products and applications at an advanced level
Bachelor’s degree in Instructional Design, Education, Business Administration, or a related field
7+ years of experience in instructional design, training strategy, and program management
Experience conducting performance needs assessments and developing learning strategy aligned to business goals
Demonstrated expertise in eLearning tools including Articulate 360 (Storyline and Rise), multimedia production, and LMS administration
Experience in Microsoft Office, Adobe Creative Suite, Canva and project tracking tools (e.g., Asana)
Portfolio showcasing end-to-end instructional design and development across various modalities, including Articulate Storyline examples
Preferred Qualifications Project Management Professional (PMP) or equivalent certification
Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
Master's degree or equivalent
Master’s degree in Instructional Design, Learning Sciences, or a related field
Certifications in Instructional Design, eLearning development, or Project/Program Management
Experience applying learning science, human performance improvement, and adult learning principles at scale
Demonstrated ability to balance strategic thinking with hands-on execution
Excellent leadership, stakeholder management, and interpersonal communication skills
Experience supporting global programs, including localization and translation workflows
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Conduct performance analysis and needs assessments to identify learning opportunities and recommend right-sized, scalable solutions, mapped by audience.
Development of training strategies, including writing clear, compelling documents that articulate goals, rationale, and execution plans to gain alignment from stakeholders and senior leaders.
Translate complex regulatory and operational requirements into engaging learning experiences using evidence-based instructional design.
Design and develop multimodal training content, including eLearning, videos, simulations, job aids, and instructor-led materials using Articulate Storyline, Rise, Adobe Creative Cloud and Canva.
Establish and maintain design standards, templates, and scalable development processes across learning projects.
Guide the use of appropriate learning technologies and modalities to drive engagement, retention, and behavior change.
Define learning success metrics and evaluation strategies aligned to business outcomes.
Analyze training effectiveness and share insights with stakeholders to guide decision-making and demonstrate business impact.
Manage multiple high-impact projects with competing deadlines in a fast-paced and ambiguous environment.
Stay current on learning science, technology trends, and compliance best practices to drive innovation and content quality.
About the team The ORC Education & Creative Services team develops high-quality training and performance support that drives regulatory compliance and business efficiency. We partner across Worldwide Operations to deliver learning experiences that empower employees, mitigate risk, and scale operational excellence. Basic Qualifications Knowledge of Microsoft Office products and applications at an advanced level
Bachelor’s degree in Instructional Design, Education, Business Administration, or a related field
7+ years of experience in instructional design, training strategy, and program management
Experience conducting performance needs assessments and developing learning strategy aligned to business goals
Demonstrated expertise in eLearning tools including Articulate 360 (Storyline and Rise), multimedia production, and LMS administration
Experience in Microsoft Office, Adobe Creative Suite, Canva and project tracking tools (e.g., Asana)
Portfolio showcasing end-to-end instructional design and development across various modalities, including Articulate Storyline examples
Preferred Qualifications Project Management Professional (PMP) or equivalent certification
Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
Master's degree or equivalent
Master’s degree in Instructional Design, Learning Sciences, or a related field
Certifications in Instructional Design, eLearning development, or Project/Program Management
Experience applying learning science, human performance improvement, and adult learning principles at scale
Demonstrated ability to balance strategic thinking with hands-on execution
Excellent leadership, stakeholder management, and interpersonal communication skills
Experience supporting global programs, including localization and translation workflows
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.
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