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Senior Manager, HR Shared Services - North America Job at Newell Brands, Little Rock, AR Newell Brands Little Rock, AR Job Description Job ID: 5009 Location: Little Rock, AR Newell Brands is a leading $8.3B consumer products company with a portfolio of iconic brands such as Graco, Coleman, Oster, Rubbermaid, and Sharpie, employing 25,000 talented individuals worldwide. Our high-performance culture, curiosity, and talented people drive our success. Our core values—Integrity, Teamwork, Passion for Winning, Ownership & Leadership—guide our actions and our collective success. The Sr. Manager, HR Shared Services - North America, is responsible for leading the HR Shared Services function across the US and Canada. This role manages a team providing centralized HR operations support throughout the employee lifecycle, ensuring service excellence, compliance, and process optimization. The position acts as a key partner for the broader HR Shared Service Organization. Key Responsibilities Drive execution of the North American HR Shared Services model aligned with global standards and local requirements. Lead service delivery for HR transactions across the employee lifecycle, including recruiting support, onboarding, job changes, terminations, leave management, and position management, ensuring accuracy and timeliness. Ensure all services meet defined SLAs, focusing on efficiency, compliance, and employee experience. Develop, monitor, and improve SOPs, workflows, and documentation. Manage shared services support functions such as interview scheduling, background checks, and applicant tracking system support. Ensure seamless onboarding and offboarding experiences. Provide data, documentation, and administrative support to HR Centers of Excellence. Maintain compliance with data privacy regulations and audit standards. Manage sensitive information confidentially and legally. Champion a client-service-oriented mindset within the HRSS team and serve as an escalation point for issues. Partner with HR Business Partners, COEs, and business leaders across the region. Drive feedback and satisfaction surveys to improve service quality. Lead and develop a high-performing HRSS team, including goal setting, coaching, and professional development. Foster a culture of continuous improvement, inclusion, collaboration, and accountability. Partner with Global HRSS to implement system enhancements and digital tools. Support change management and communication strategies for new processes or systems. Experience Experience leading HR service delivery in a multi-country North American region, including U.S. and Canada. Proficiency with HR platforms (SAP, SuccessFactors) and service management tools (SalesForce). Ability to manage cross-functional relationships, complex workflows, and ensure regulatory compliance in HR operations. Skills Strong leadership and team-building skills. Excellent problem-solving, analytical, and organizational skills. Effective communication and interpersonal abilities. Customer-focused with a passion for service excellence. Comfortable working in a fast-paced, matrixed, multicultural environment. The remote base pay range is from $140,450 to $171,100, based on experience. Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of brands including Rubbermaid, Sharpie, Graco, Coleman, and others. We are committed to delighting consumers and fostering an inclusive, innovative workplace. We are an Equal Opportunity Employer and encourage all qualified individuals to apply. #J-18808-Ljbffr