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Description NA Last Mile PMO is looking for a highly proficient and motivated Senior Program Manager to drive operational plans, long-term strategy, high volume events planning and PMO workstreams closely partnering with cross-functional teams. The Senior Program Manager will play a pivotal role in leading strategic reviews and developing the appropriate mechanisms to ensure readiness for NA AMZL Operations during Peak and Off-Peak timelines. The Senior Program Manager will establish the right framework for program management, to identify the critical path, drive accountability and identify bottlenecks. In this role, they will also work with business stakeholders across AMZL, and additional NA Operations business units where applicable. In this role, the Senior Program Manager will be detail-oriented, strive for excellence, and will leverage core program management and business analytics skills alongside experience in communication to drive high impact programs for the business. As a member of North America AMZL Supply Chain org, you will have the opportunity to partner with peer business teams such as WW AMZL, NA Operations (including AMZL), Last Mile Tech, alongside stakeholders from Finance, Safety, Fleet and ACES, amongst many others. This position will work in a highly strategic and programmatic role. The Senior Program Manager will be responsible to write strategic documents and influence large groups of senior stakeholders. This position must be able turn ambiguous problems into simple solutions. A successful candidate for this possesses superb business judgment, a high degree of customer-obsession, has a track record of delivering results, is strong on collaboration, and is data driven. Key job responsibilities Drive complex cross team programs at various stages of lifecycle

Create transparency and predictability with roadmaps, planning, and partner management

Drive programs to deliver goals on time and exceeding our quality bar

Manage delivery schedules and emergent tasks while mitigating risks, managing tradeoffs, and eliminating blockers

Participate/collaborate in strategic planning meetings, surfacing and mitigating risks, driving strategic planning documentation, and identifying opportunity to create efficiencies

Set and embody the strong team culture and standards consistent with Amazon’s leadership principals

Drive alignment with leadership across internal AMZL teams and partner business teams in LMT, Fleet, Safety, ACES and PXT, amongst many others

Basic Qualifications Bachelor's degree

5+ years of program or project management experience

Experience using data and metrics to determine and drive improvements

Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Experience working cross functionally with tech and non-tech teams

Preferred Qualifications 2+ years of driving process improvements experience

Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

PMP

Demonstrated ability working in an ambiguous environment

Executive level written and oral communication skills

Advanced knowledge of analytical tools such as SQL, Tableau, MS Excel, or Microsoft Access

Demonstrable problem-solving, mathematic, and analytical skills using data to drive decisions in a business environment

Demonstrated experience and proficiency in effective communication of goals and strategies across multiple leadership levels of an organization

Proven ability to influence internal/external stakeholders without authority to adopt new processes/initiatives

Executive level written and oral communication skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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