5 Horizons Group
Business Operations & Customer Accounts Specialist
5 Horizons Group - Bentonville, Arkansas, United States, 72712
Work at 5 Horizons Group
Overview
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Overview
Business Operations & Customer Accounts Specialist
Business Operations & Customer Accounts Specialist
2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. 5 Horizons (5H) is a leader in the design, manufacture and distribution of Bags, Belts, Gear & Accessories across Outdoor, Sporting and Work retail channels.5H has a robust product & distribution platform along with a portfolio of globally recognized brands, extensive retail relationships and e-commerce expertise. 5H was founded in 2009 by Jonathan Allen & Kevin Lehrer. You will find a challenging and rewarding career working with a group of motivated entrepreneurs and professionals. Our staff enjoys generous benefits, and we are looking for team members who want to make an impact in our growth and success. We are seeking a detail-oriented and proactive Business Operations & Customer Accounts Specialist to support critical functions across accounts receivable, order management, claims resolution, and customer service. This cross-functional role is key to maintaining operational efficiency and ensuring a seamless customer experience from order placement to final payment.The position will be based in Bentonville, AR. Key Responsibilities: Accounts Receivable (A/R): Monitor and manage accounts receivable aging reports and follow up on overdue invoices Apply customer payments and reconcile discrepancies Work closely with finance to resolve billing issues and ensure timely cash flow Order Entry & Management: Accurately enter sales orders into the ERP system and ensure data integrity Communicate with warehouse and logistics teams to ensure on-time fulfillment Track orders through the supply chain and proactively communicate delays or issues to customers Investigate and resolve chargebacks, shortages, damages, and invoice discrepancies Coordinate with sales, logistics, and finance teams to validate and respond to customer claims Maintain clear documentation and escalate recurring issues for process improvement Business Operations Support: Assist in maintaining process documentation and workflow optimization Analyze operational data to identify trends, delays, or inefficiencies Support cross-functional projects aimed at improving internal systems and customer satisfaction Customer Support: Act as a primary point of contact for B2B customers regarding order status, billing questions, and account inquiries Provide responsive and solutions-oriented support across phone, email, and ticketing systems Build and maintain strong relationships with key customer accounts Qualifications: 3+ years of experience in operations, A/R, customer service, or a similar role Proficient in Microsoft Excel and ERP/accounting systems (e.g., NetSuite, SAP, QuickBooks) Strong organizational skills with attention to detail and accuracy Excellent written and verbal communication skills Ability to prioritize and manage multiple responsibilities in a fast-paced environment A strategic, adaptable, and supportive disposition. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Consulting, Information Technology, and Sales Industries Consumer Goods Referrals increase your chances of interviewing at 5 Horizons Group by 2x Get notified about new Business Operations Specialist jobs in
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Business Operations & Customer Accounts Specialist
2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. 5 Horizons (5H) is a leader in the design, manufacture and distribution of Bags, Belts, Gear & Accessories across Outdoor, Sporting and Work retail channels.5H has a robust product & distribution platform along with a portfolio of globally recognized brands, extensive retail relationships and e-commerce expertise. 5H was founded in 2009 by Jonathan Allen & Kevin Lehrer. You will find a challenging and rewarding career working with a group of motivated entrepreneurs and professionals. Our staff enjoys generous benefits, and we are looking for team members who want to make an impact in our growth and success. We are seeking a detail-oriented and proactive Business Operations & Customer Accounts Specialist to support critical functions across accounts receivable, order management, claims resolution, and customer service. This cross-functional role is key to maintaining operational efficiency and ensuring a seamless customer experience from order placement to final payment.The position will be based in Bentonville, AR. Key Responsibilities: Accounts Receivable (A/R): Monitor and manage accounts receivable aging reports and follow up on overdue invoices Apply customer payments and reconcile discrepancies Work closely with finance to resolve billing issues and ensure timely cash flow Order Entry & Management: Accurately enter sales orders into the ERP system and ensure data integrity Communicate with warehouse and logistics teams to ensure on-time fulfillment Track orders through the supply chain and proactively communicate delays or issues to customers Investigate and resolve chargebacks, shortages, damages, and invoice discrepancies Coordinate with sales, logistics, and finance teams to validate and respond to customer claims Maintain clear documentation and escalate recurring issues for process improvement Business Operations Support: Assist in maintaining process documentation and workflow optimization Analyze operational data to identify trends, delays, or inefficiencies Support cross-functional projects aimed at improving internal systems and customer satisfaction Customer Support: Act as a primary point of contact for B2B customers regarding order status, billing questions, and account inquiries Provide responsive and solutions-oriented support across phone, email, and ticketing systems Build and maintain strong relationships with key customer accounts Qualifications: 3+ years of experience in operations, A/R, customer service, or a similar role Proficient in Microsoft Excel and ERP/accounting systems (e.g., NetSuite, SAP, QuickBooks) Strong organizational skills with attention to detail and accuracy Excellent written and verbal communication skills Ability to prioritize and manage multiple responsibilities in a fast-paced environment A strategic, adaptable, and supportive disposition. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Consulting, Information Technology, and Sales Industries Consumer Goods Referrals increase your chances of interviewing at 5 Horizons Group by 2x Get notified about new Business Operations Specialist jobs in
Bentonville, AR . Bentonville, AR $91,000.00-$169,000.00 2 weeks ago Senior Manager, Business Operations eCommerce
Bentonville, AR $90,000.00-$180,000.00 2 weeks ago Senior Manager, Business Operations eCommerce
Bentonville, AR $90,000.00-$180,000.00 2 weeks ago Senior Manager, Business Operations eCommerce, CX Operations, LocalFinds
Bentonville, AR $90,000.00-$180,000.00 2 weeks ago Bentonville, AR $70,000.00-$130,000.00 1 week ago Bentonville, AR $90,000.00-$180,000.00 1 week ago Implementation Specialist - Food Technology, Quality & Technical
Specialist Hiring Operations - Bowling Green
Manager, Advanced Analytics - Inventory Health
Bentonville, AR $80,000.00-$155,000.00 2 weeks ago Senior Customer Analyst, Mass Channel - Bentonville, AR (Home Office)
1st Shift Training Coordinator - Pharmacy, Health and Wellness Operations
Staff, Technology Operations - eCommerce Fulfillment Strategy
Bentonville, AR $90,000.00-$180,000.00 2 weeks ago Senior Category Management Analyst - Walmart
Staff, Technology Operations, eCommerce Fulfillment Strategy
Bentonville, AR $90,000.00-$180,000.00 2 weeks ago Senior Specialist, Custom Client Analytics
Bentonville, AR $90,000.00-$180,000.00 1 week ago Client Insights Analyst - SRANA015290-3563
Senior Manager, Business Analysis and Insights – eComm Strategy
Bentonville, AR $80,000.00-$155,000.00 2 weeks ago Fayetteville, AR $116,480.00-$149,760.00 1 month ago Senior Analyst, Specialty Compliance and Ethics
Bentonville, AR $70,000.00-$130,000.00 3 days ago Bentonville, AR $90,000.00-$180,000.00 6 days ago Data Annotator (No Prior Experience Needed)
Bentonville, AR $90,000.00-$180,000.00 2 weeks ago Data Annotator (No Prior Experience Needed)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr