HonorVet Technologies
Information Technology Systems Support Specialist
HonorVet Technologies - Sacramento
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Overview
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Overview
Title: Information Technology Systems Support Specialist
Duration: Long Term Contract
Location: Sacremento, CA
The County's primary Service Desk is recruiting for an IT System Support Specialist whose primary duties will be to receive, review, track, troubleshoot, and resolve trouble reports related to system/application related requests for County systems or route them to the appropriate support team.
This role will require:
• Strong customer service skills • Knowledge of Active Directory or other identity management system
• Attention to detail
• Ability to work with rapidly changing priorities
• Experience with troubleshooting Windows systems
• Good verbal and writing skills for customer interaction and documentation
• Good problem isolation skills, and a broad general knowledge of IT systems • The ability to shift topics rapidly
• Working knowledge of Jira for the placing and tracking of calls.
• The use of Adaxes and MECM for supporting customer systems and account management
• A working knowledge of the of M365 on a public sector lever is desirable
• Be familiar with concepts of enterprise level applications
• Familiarity with WAN architecture at a higher level.
Duration: Long Term Contract
Location: Sacremento, CA
The County's primary Service Desk is recruiting for an IT System Support Specialist whose primary duties will be to receive, review, track, troubleshoot, and resolve trouble reports related to system/application related requests for County systems or route them to the appropriate support team.
This role will require:
• Strong customer service skills • Knowledge of Active Directory or other identity management system
• Attention to detail
• Ability to work with rapidly changing priorities
• Experience with troubleshooting Windows systems
• Good verbal and writing skills for customer interaction and documentation
• Good problem isolation skills, and a broad general knowledge of IT systems • The ability to shift topics rapidly
• Working knowledge of Jira for the placing and tracking of calls.
• The use of Adaxes and MECM for supporting customer systems and account management
• A working knowledge of the of M365 on a public sector lever is desirable
• Be familiar with concepts of enterprise level applications
• Familiarity with WAN architecture at a higher level.