Director of Training and Quality - Waldorf Astoria Washington DC
Hilton Worldwide, Inc. - Washington
Work at Hilton Worldwide, Inc.
Overview
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Overview
Job Description - Director of Training and Quality - Waldorf Astoria Washington DC (HOT0BNX9)
Job Number:
HOT0BNX9Work Locations
Waldorf Astoria Washington DC, 1100 Pennsylvania Avenue NW, Washington, D.C., 20004
Forge your legacy by joining the newest Waldorf Astoria hotel, located at the heart of D.C. on Pennsylvania Avenue, as the Director of Training & Quality .
The iconic Old Post Office has been reimagined as Waldorf Astoria Washington DC – a premier address where all are welcome. With 263 rooms, 38,000 sq ft of event space, 2 restaurants, and 3 bars, this hotel hosts Washington, D.C.'s most significant events and experiences.
Role Overview: The Director of Training & Quality oversees the training and professional development functions to ensure outstanding guest service and profitability.
Key Responsibilities include:
- Developing and implementing training programs, conducting needs assessments, and measuring training effectiveness.
- Collaborating with Forbes to ensure service standards are met and auditing team performance.
- Meeting with department managers and team members to review performance and develop action plans.
- Monitoring departmental training programs and assisting trainers with audits and job skills assessments.
- Maintaining training records for compliance and developing annual training calendars.
- Supporting Human Resources functions as needed.
Qualifications:
Hilton, founded in 1919, is a leader in hospitality. We value:
- Hospitality: Delivering exceptional guest experiences.
- Integrity: Doing the right thing always.
- Leadership: Leading in industry and community.
- Teamwork: Collaborating effectively.
- Ownership: Taking responsibility for actions.
- Now: Acting with urgency and discipline.
We also seek attributes like quality, productivity, and customer focus.
Working at Hilton: Hilton is a global leader in hospitality, committed to providing exceptional experiences. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to this mission.
Salary range: $90,000 - $95,000, depending on experience.
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