CACI International Inc.
Service Performance Management Analyst
CACI International Inc. - Linthicum Heights, Maryland, United States, 21090
Work at CACI International Inc.
Overview
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Overview
Location: Chantilly, Virginia, United States of America
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. TS/SCI with Polygraph Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None The Service Performance Management Analyst designs, executes, and interprets past and real-time data to identify trends, reconcile inconsistencies, and make recommendations to improve IT Service Delivery. This includes active analysis of traditional ITSM Event, Incident, Request, Problem, Knowledge, Change, Configuration, and Release processes. As a Performance Management Analyst, you will: Understand the customer’s business and the impact of delivery teams on its success Define, implement, and monitor proactive and reactive metrics for awareness and performance improvement Analyze data to identify risks affecting business and strategic objectives Optimize performance of services, providers, and processes to create value Present performance metrics for governance forums Support the CSI program by identifying and implementing improvement opportunities Build queries to monitor IT Service Delivery environment for demand, usage, and performance Use data analytics for timely, accurate reporting to enhance service delivery and management Collaborate with Service Providers and management to monitor process performance Lead Technical Exchange Meetings on data structure, quality, and reporting Apply reporting tools to analyze and recommend improvements Develop recommendations based on data analysis for service and process enhancements Implement data cleanup and hygiene processes Analyze complex data schemas from multiple sources Define new data collection and analysis processes Design approaches for data automation and integration Redesign data schemas according to business needs and best practices Required Qualifications: Current TS/SCI with Poly At least 7 years of experience in data science or similar roles in enterprise IT programs Experience designing data models and processes using prototypes, algorithms, and predictive modeling Experience with ITIL practices Proficiency with data visualization tools like Tableau and ServiceNow applications Strong collaboration skills in complex environments Customer-focused mindset with skills in data analytics and report design Proven teamwork experience Experience with Service Integration and Management operations Preferred Qualifications: ITIL 4 Foundation certification ServiceNow Fundamentals certification Six Sigma Green Belt Experience with government clients and large service transitions allspark What You Can Expect: A culture of integrity.
At CACI, we prioritize character and innovation, supporting our team in fulfilling our mission to ensure national safety. An environment of trust.
We value each employee’s contributions, offering flexible time off and access to learning resources. A focus on growth.
We aim to advance national missions, foster career development, and build a lasting legacy. Your potential is limitless.
So is ours. Learn more about CACI here. Pay Range:
The salary range is $103,800 - $218,100, influenced by location, experience, skills, and certifications. We offer comprehensive benefits including healthcare, wellness, retirement, education, and time off. We are an Equal Opportunity Employer, considering all qualified applicants without discrimination. Join us to support national security through innovative technology and government solutions. For more than 60 years, CACI has been a leader in this field. Join our Talent Community Stay informed about job opportunities, expand your network, and stand out by joining CACI's Talent Community.
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Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. TS/SCI with Polygraph Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: None The Service Performance Management Analyst designs, executes, and interprets past and real-time data to identify trends, reconcile inconsistencies, and make recommendations to improve IT Service Delivery. This includes active analysis of traditional ITSM Event, Incident, Request, Problem, Knowledge, Change, Configuration, and Release processes. As a Performance Management Analyst, you will: Understand the customer’s business and the impact of delivery teams on its success Define, implement, and monitor proactive and reactive metrics for awareness and performance improvement Analyze data to identify risks affecting business and strategic objectives Optimize performance of services, providers, and processes to create value Present performance metrics for governance forums Support the CSI program by identifying and implementing improvement opportunities Build queries to monitor IT Service Delivery environment for demand, usage, and performance Use data analytics for timely, accurate reporting to enhance service delivery and management Collaborate with Service Providers and management to monitor process performance Lead Technical Exchange Meetings on data structure, quality, and reporting Apply reporting tools to analyze and recommend improvements Develop recommendations based on data analysis for service and process enhancements Implement data cleanup and hygiene processes Analyze complex data schemas from multiple sources Define new data collection and analysis processes Design approaches for data automation and integration Redesign data schemas according to business needs and best practices Required Qualifications: Current TS/SCI with Poly At least 7 years of experience in data science or similar roles in enterprise IT programs Experience designing data models and processes using prototypes, algorithms, and predictive modeling Experience with ITIL practices Proficiency with data visualization tools like Tableau and ServiceNow applications Strong collaboration skills in complex environments Customer-focused mindset with skills in data analytics and report design Proven teamwork experience Experience with Service Integration and Management operations Preferred Qualifications: ITIL 4 Foundation certification ServiceNow Fundamentals certification Six Sigma Green Belt Experience with government clients and large service transitions allspark What You Can Expect: A culture of integrity.
At CACI, we prioritize character and innovation, supporting our team in fulfilling our mission to ensure national safety. An environment of trust.
We value each employee’s contributions, offering flexible time off and access to learning resources. A focus on growth.
We aim to advance national missions, foster career development, and build a lasting legacy. Your potential is limitless.
So is ours. Learn more about CACI here. Pay Range:
The salary range is $103,800 - $218,100, influenced by location, experience, skills, and certifications. We offer comprehensive benefits including healthcare, wellness, retirement, education, and time off. We are an Equal Opportunity Employer, considering all qualified applicants without discrimination. Join us to support national security through innovative technology and government solutions. For more than 60 years, CACI has been a leader in this field. Join our Talent Community Stay informed about job opportunities, expand your network, and stand out by joining CACI's Talent Community.
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