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1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. North Texas Tollway Authority a political subdivision of Texas created to acquire, construct, maintain and operate toll roads in North Texas. As a customer-driven organization, NTTA delivers a safe and reliable toll system for millions of customers each year in one of the fastest growing regions in the United States. NTTA is a vibrant organization with a highlyqualified, energized and engaged team focused on achieving Excellence and we are looking for talented individuals to join us. You will be required to submit an application on our platform at NTTA.org. And if you already submitted one, please submit again. Something happened and I didn't get the resumes. Role Description This is a full-time hybrid role for a ServiceNow Technical Architect at NTTA. The Technical Architect will be responsible for technical architecture, software development, solution architecture, integration, and enterprise architecture. The role is based in Plano, TX with some work from home flexibility. Responsibilities: Analyzes and translates business information and technical requirements into an architectural blueprint. Lead the design and architecture of ServiceNow solutions across multiple modules. Partner with IT and ServiceNow teams to establish delivery operating governance to ensure successful go-lives, end user adoption and on-going support. Ensure best practices and governance processes are followed during the lifecycle of projects. Lead all technical aspects of project and solution delivery including Application UI, workflow, development of specific reporting and integration components (SSO,LDAP, etc.). Identify potential challenges and propose innovative solutions to address them. Identify and communicate talent gaps and propose solutions to address the gaps. Develop technical strategies and roadmaps for ServiceNow implementations, upgrades, and integrations. Assist in the implementation and configuration of ServiceNow modules and features (e.g. CMDB, Knowledge, discovery, orchestration) Collaborate with business stakeholders to translate business requirements into scalable, maintainable ServiceNow implementations. Build and maintain strong relationships with the business through effective communication, understanding their needs, and delivering high-quality solutions that exceed their expectations. Conduct workshops and training sessions to educate end-users and IT staff on ServiceNow capabilities and features. Mentor NTTA staff in learning ServiceNow and be a champion in developing NTTA staff to be long term functional resources. Stay current with ServiceNow updates and new features, integrating them into future and existing projects as applicable. Create comprehensive technical documentation, including architecture diagrams, design specifications, and implementation guidelines. Future integrations with applications outside of ServiceNow. Provide support during non-business hour ServiceNow releases and migrations. Qualifications Technical Architecture, Software Development, and Solution Architecture skills Integration and Enterprise Architecture skills Total of 7+ years hands-on experience with ServiceNow platform (ITSM, ITOM, ITAM, CMDB, SPM) Strong analytical and problem-solving skills Excellent communication and teamwork abilities Bachelor's degree in Computer Science or related field ServiceNow CTA certification is a must 1+ year working with ServiceNow’s GenAI model Now Assist Preferred Bachelor’s degree in computer science, Information Technology, or related field. Certified ServiceNow System Administrator and Certified Implementation Specialist. IT Service Management (CIS-ITSM). IT Operations Management (CIS-ITOM). Hardware Asset Management (CIS-HAM). Software Asset Management (CIS-SAM). ServiceNow Certified Application Developer (CAD). ServiceNow Certified Master Architect (CMA). Strong understanding of ITIL, ITSM, ITOM, ITAM, and business processes. Experience with integrations using REST, SOAP, email, etc. PMP or Certified Scrum Master. Exceptional communication and interpersonal skills. Strong problem-solving and analytical skills. Excellent leadership and project management abilities. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

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