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Senior Service Engineer

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Senior Service Engineer

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Crow Holdings Position Summary

Crow Holdings seeks a Senior Service Engineer to provide technical support to all business units. An ideal candidate is expected to be proficient with current systems and demonstrate the initiative to learn new technologies as they become available.

Primary Responsibilities

Provide great customer service and demonstrate professionalism when working with end-users Provide Tier 1 and Tier 2 desktop/system support for regional offices located on the west coast Provide Tier 1 and Tier 2 desktop/system remote support for users in other offices around the country Deploy user computers Install, configure and update operating systems Configure and manage printers Support Cisco desk phones, voicemail and mobile device connectivity Install, configure and support various business applications, including antivirus and security Log incidents and resolutions in the IT Service Management software

Desired Skills & Experience

Bachelor’s degree in computer science or related field or equivalent combination of education/experience. Microsoft and Technology Certifications are a strong plus 5+ years of experience with desktop and end user support Advanced proficiency in MS Windows operating systems, including installation and configuration of hardware and software for laptops, desktops, and peripheral devices Experience with the following technologies: MS Windows 10 required Applications: MS-Office (Recent Versions), Office 365, Adobe PDF Active Directory: Computers and Users (User management & PW procedures) Terminal Services/Remote Access: Citrix/MS-RDS Antivirus software Mobile Devices: iPhone/iPad/MS-Surface Familiarity with network technologies is a strong plus Polished, professional presence with excellent communication and customer service skills Confidential, empathetic and diplomatic in all interactions; demonstrates flexibility and good instincts Ability to support users in-person and remotely via phone and remote access

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

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