AireSpring
Manager, Information Technology (IT)
AireSpring - Irvine, California, United States, 92713
Work at AireSpring
Overview
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Overview
Company Description
Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free. Company Description
Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.
The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.
We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".
Job Description
Position Overview
We are seeking a
highly technical Manager of Information Technology (IT)
to lead and support all aspects of our IT operations in a fast-paced
telecommunications environment . This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.
This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.
Key Responsibilities
IT Operations & Helpdesk Leadership
Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization. Manage service level agreements (SLAs), incident response, and escalations. Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).
Infrastructure & Systems Management
Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including: Servers (Windows/Linux), virtualization (VMware/Hyper-V) Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD Corporate firewalls, switches, routers, and VPNs Cloud services (AWS, Azure, or GCP) and hybrid environments Maintain robust backup, disaster recovery, and high availability strategies.
Security & Compliance
Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2). Lead annual compliance audits. Manage endpoint protection, MDM, MFA, and vulnerability management. Work closely with 3rd party consultants and internal engineering teams to secure internal networks and customer-facing services.
Telecom IT Environment Support
Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools). Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.
Team & Vendor Management
Hire, mentor, and manage a high-performing IT support and infrastructure team. Manage IT budgets, procurement, licensing, and vendor relationships. Coordinate third-party support contracts and service providers. Bring hands-on experience with hardware troubleshooting and system architecture. Possess proven abilities to research, evaluate, and recommend new technologies.
Qualifications
Technical Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred). 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role. Expertise in managing: Windows Server, Linux, Active Directory, and Group Policies Microsoft 365, Exchange Online, Intune, Azure AD Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS) Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.) Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems.
Preferred Experience
Prior experience in a telecom or managed services provider (MSP) environment. Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations). Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.
Soft Skills & Other Requirements
Excellent communication skills with the ability to explain technical issues to non-technical stakeholders. Strong problem-solving abilities with a customer-first mindset. Willingness to be on-call or provide support outside of business hours when needed. Ability to thrive in a dynamic, high-growth, and highly technical environment.
This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.
Additional Information
Benefits
We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include:
401(k) Retirement Plan – Prepare for the future with our competitive 401(k) plan. Health, Dental, and Vision Insurance – Access quality coverage to keep you and your family healthy. Cell Phone Discount Program – Enjoy savings on your monthly wireless bill through our employee discount partnerships. Gym Membership Discounts – Stay active and healthy with discounted rates at a variety of fitness centers.
We’re committed to helping you thrive both professionally and personally. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
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Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free. Company Description
Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.
As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.
The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.
We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".
Job Description
Position Overview
We are seeking a
highly technical Manager of Information Technology (IT)
to lead and support all aspects of our IT operations in a fast-paced
telecommunications environment . This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.
This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals.
Key Responsibilities
IT Operations & Helpdesk Leadership
Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization. Manage service level agreements (SLAs), incident response, and escalations. Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management).
Infrastructure & Systems Management
Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including: Servers (Windows/Linux), virtualization (VMware/Hyper-V) Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD Corporate firewalls, switches, routers, and VPNs Cloud services (AWS, Azure, or GCP) and hybrid environments Maintain robust backup, disaster recovery, and high availability strategies.
Security & Compliance
Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2). Lead annual compliance audits. Manage endpoint protection, MDM, MFA, and vulnerability management. Work closely with 3rd party consultants and internal engineering teams to secure internal networks and customer-facing services.
Telecom IT Environment Support
Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools). Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools.
Team & Vendor Management
Hire, mentor, and manage a high-performing IT support and infrastructure team. Manage IT budgets, procurement, licensing, and vendor relationships. Coordinate third-party support contracts and service providers. Bring hands-on experience with hardware troubleshooting and system architecture. Possess proven abilities to research, evaluate, and recommend new technologies.
Qualifications
Technical Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred). 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role. Expertise in managing: Windows Server, Linux, Active Directory, and Group Policies Microsoft 365, Exchange Online, Intune, Azure AD Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS) Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.) Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems.
Preferred Experience
Prior experience in a telecom or managed services provider (MSP) environment. Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations). Knowledge of PCI, GDPR, and telecom regulatory compliance requirements.
Soft Skills & Other Requirements
Excellent communication skills with the ability to explain technical issues to non-technical stakeholders. Strong problem-solving abilities with a customer-first mindset. Willingness to be on-call or provide support outside of business hours when needed. Ability to thrive in a dynamic, high-growth, and highly technical environment.
This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you.
Additional Information
Benefits
We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include:
401(k) Retirement Plan – Prepare for the future with our competitive 401(k) plan. Health, Dental, and Vision Insurance – Access quality coverage to keep you and your family healthy. Cell Phone Discount Program – Enjoy savings on your monthly wireless bill through our employee discount partnerships. Gym Membership Discounts – Stay active and healthy with discounted rates at a variety of fitness centers.
We’re committed to helping you thrive both professionally and personally. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Telecommunications Referrals increase your chances of interviewing at AireSpring by 2x Get notified about new Information Technology Supervisor jobs in
Irvine, CA . Information Technology Supervisor (Application Development/Support Section)
Irvine, CA $186,096.00-$350,000.00 6 days ago Brea, CA $150,000.00-$175,000.00 3 weeks ago Lake Forest, CA $145,000.00-$150,000.00 3 months ago IT Specialist III - Firewall Operations Program Manager
Lake Forest, CA $145,000.00-$150,000.00 1 week ago Senior Manager - Digital Operations & Innovation (BPaaS/BPO)
10585 – Customer Operation Supervisor II
Irvine, CA $80,000.00-$120,000.00 1 month ago Newport Beach, CA $100,000.00-$130,000.00 2 days ago Orange, CA $105,000.00-$130,000.00 1 month ago Whittier, CA $130,790.00-$214,240.00 1 week ago Santa Fe Springs, CA $75,000.00-$85,000.00 3 hours ago Sr Manager, Infrastructure Engineering (Sr Manager IV)
Orange, CA $160,893.00-$257,458.00 1 day ago Biomedical Systems – Information Technology Specialist
Sr. Manager, IT Software Implementation - USA Remote
Brea, CA $140,000.00-$150,000.00 2 weeks ago Huntington Beach, CA $95,000.00-$120,000.00 4 weeks ago Downey, CA $92,127.00-$115,159.00 1 week ago Sr. Manager, IT Software Implementation - USA Remote
Orange, CA $140,000.00-$150,000.00 6 days ago Whittier, CA $117,643.00-$195,743.00 1 week ago Seal Beach, CA $106,000.00-$180,000.00 1 week ago Sr. Staff, Procurement & Production Planning
Corona, CA $120,000.00-$160,000.00 7 months ago Irvine, CA $70,000.00-$105,000.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr