Amazon
Sr. UX Designer, Amazon Customer Service
Amazon - Austin, Texas, us, 78716
Work at Amazon
Overview
- View job
Overview
Sr. UX Designer, Amazon Customer Service
Join to apply for the
Sr. UX Designer, Amazon Customer Service
role at
Amazon . Job Description
Amazon Customer Service is leveraging generative AI to transform our customer experiences. While we've made significant progress in creating intelligent, personalized, and user-friendly self-service options, we believe there's still much potential to unlock. We are seeking a Senior UX Designer capable of leading a customer-centric UX design process with curiosity and creativity to revolutionize customer service. Key Responsibilities
Contribute to the product direction by collaborating with AI scientists, developers, UX researchers, and product managers to translate complex AI and automation concepts into intuitive, accessible experiences that help customers resolve issues efficiently. Drive innovation by applying your deep UX design expertise throughout the product development lifecycle, from understanding customer needs to designing polished interfaces. Engage confidently with executives and stakeholders, presenting work and incorporating feedback. Foster a creative, problem-solving culture and elevate team performance for improved customer outcomes. A Day in the Life
The role involves fast-paced, collaborative work focused on our customers. You will review documentation, lead customer insight sessions, and work closely with UX researchers, writers, producers, designers, product managers, developers, and AI scientists to develop innovative solutions. Our dog-friendly workplace adds a unique touch to our environment. Basic Qualifications
8+ years of design experience Online portfolio available Proficiency with design tools like Photoshop, Illustrator, InDesign, and prototyping in HTML, JavaScript, CSS, Ajax Preferred Qualifications
Experience with Scrum in UX design processes Experience designing complex workflows Additional Information
Amazon is an equal opportunity employer. We support candidates with disabilities through workplace accommodations. Compensation ranges from $127,100 to $211,600 annually, depending on location and experience. For more details, visit
Amazon Employee Benefits . Please apply via our career site. This position remains open until filled.
#J-18808-Ljbffr
Join to apply for the
Sr. UX Designer, Amazon Customer Service
role at
Amazon . Job Description
Amazon Customer Service is leveraging generative AI to transform our customer experiences. While we've made significant progress in creating intelligent, personalized, and user-friendly self-service options, we believe there's still much potential to unlock. We are seeking a Senior UX Designer capable of leading a customer-centric UX design process with curiosity and creativity to revolutionize customer service. Key Responsibilities
Contribute to the product direction by collaborating with AI scientists, developers, UX researchers, and product managers to translate complex AI and automation concepts into intuitive, accessible experiences that help customers resolve issues efficiently. Drive innovation by applying your deep UX design expertise throughout the product development lifecycle, from understanding customer needs to designing polished interfaces. Engage confidently with executives and stakeholders, presenting work and incorporating feedback. Foster a creative, problem-solving culture and elevate team performance for improved customer outcomes. A Day in the Life
The role involves fast-paced, collaborative work focused on our customers. You will review documentation, lead customer insight sessions, and work closely with UX researchers, writers, producers, designers, product managers, developers, and AI scientists to develop innovative solutions. Our dog-friendly workplace adds a unique touch to our environment. Basic Qualifications
8+ years of design experience Online portfolio available Proficiency with design tools like Photoshop, Illustrator, InDesign, and prototyping in HTML, JavaScript, CSS, Ajax Preferred Qualifications
Experience with Scrum in UX design processes Experience designing complex workflows Additional Information
Amazon is an equal opportunity employer. We support candidates with disabilities through workplace accommodations. Compensation ranges from $127,100 to $211,600 annually, depending on location and experience. For more details, visit
Amazon Employee Benefits . Please apply via our career site. This position remains open until filled.
#J-18808-Ljbffr