Get new jobs for this search by email

Redefine the future of customer experiences. One conversation at a time. We're changing the game with a first-of-its-kind conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI built by amazing humans. Our culture is forward-thinking, customer-obsessed, and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service, our products and services, and most importantly, each other. Since companies and 1M users rely on Nextiva for customer and team communication. If you're ready to collaborate and create with amazing people, let your personality shine, and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing Nextiva, a leader in business communications, is seeking a skilled AI Software Engineer to join our AI Agents team within our Data & Intelligence Platform. In this role, you will develop intelligent multimodal AI agents (voice and chatbots) as part of Nextiva's next-generation customer experience platform. You will apply expertise in machine learning and software engineering to build AI-driven features that transform how businesses engage with customers. This position offers the opportunity to work at the forefront of generative AI and multimodal interactions, creating scalable AI solutions that blend automation with the human touch to deliver exceptional customer experiences. Key Responsibilities Design & Develop AI Agents: Design, implement, and refine AI agents for Nextiva's products that understand and respond to customers in multiple formats (spoken voice, written text). Develop conversational logic and multimodal interaction flows leveraging state-of-the-art natural language processing (NLP) and speech recognition techniques. A I Model Integration: Integrate large language models and other AI / ML components into the AI Platform to enable capabilities such as question answering, task automation, sentiment analysis, and recommendations. Ensure that AI models and solutions perform effectively in real-world environments and at scale. Full Lifecycle Engineering: Own the end-to-end development lifecycle of AI features. Multimodal Interaction Systems: Build and integrate components for multimodal interactions including speech-to-text, text-to-speech, and dialog management systems. Performance Optimization: Optimize AI algorithms and agent frameworks for performance, scalability, and reliability. Use data-driven methods to tune model accuracy and response times. Quality, Ethics & Compliance: Implement robust testing (unit, integration, end-to-end) for AI features to ensure reliability and correctness. Incorporate ethical AI practices to ensure unbiased behavior and compliance with privacy and security regulations. Documentation & Mentorship: Document AI agent designs, algorithms, and usage guidelines. Provide technical guidance and mentorship to junior engineers or new team members as needed. Success in this role will be measured by your ability to deliver AI features that improve customer experiences (e.g., higher self-service resolution rates, faster response times, improved user satisfaction) while maintaining high software quality and ethical AI standards. You will help Nextiva achieve a balanced integration of AI and human interaction, directly contributing to our CX-first vision. Qualifications Education: Bachelor's degree in computer science, Software Engineering, or a related field (required). A Master's degree in AI, Machine Learning, or a related discipline is strongly preferred. Equivalent practical experience in AI / ML development will also be considered. Software Engineering Experience: 5 years of professional software development experience, including at least 2 years building AI or machine-learning-powered applications. Proven experience developing production-grade software (backend services, APIs, data pipelines) in a collaborative team environment. AI / ML Expertise: Strong understanding of AI and machine learning fundamentals with hands-on experience in NLP and/or deep learning. Familiarity with the latest AI advancements (e.g., transformer-based models, conversational AI frameworks) and applying AI models to real-world problems. Technical Skills: Proficiency in programming languages used for AI development such as Python (with ML libraries like TensorFlow or PyTorch) and/or general-purpose languages like Java or C# for scalable systems. Experience with ML frameworks and libraries for NLP, speech, or computer vision (e.g., Hugging Face Transformers, OpenAI APIs, spaCy, Kaldi, cloud AI services) is expected. Multimodal Interaction Knowledge: Experience with speech and language technologies, including speech-to-text (ASR), text-to-speech (TTS), and building chatbots and voice bots for conversational interfaces. Cloud & Scalability: Familiarity with cloud platforms (AWS, GCP, Azure) and deploying AI/ML models at scale. Experience with microservices architecture and containerization (Docker, Kubernetes). Collaboration & Communication: Excellent teamwork and communication skills. Nextiva DNA (Core Competencies) Our most successful team members share traits like: Drives Results: Action-oriented, problem-solving, and change-driven. Critical Thinker: Data-driven, forward-thinking, and risk-aware. Right Attitude: Collaborative, resilient, customer-focused, and respectful. Total Rewards Our Total Rewards are designed to support your health, well-being, and professional growth. Compensation packages are tailored to each role and candidate's qualifications, including salary, bonuses, and benefits. The expected salary range is $94,000 - $150,000, depending on experience and role level. Health: Medical, dental, vision, telemedicine. Insurance: Life, disability, supplemental plans. Work-Life Balance: Flexible time off, PTO, paid sick leave, parental leave, holidays. Financial Security: 401(k), HSA, Dependent Care FSA. Wellness & Growth: Employee assistance, wellness programs, learning opportunities. Join us and build a rewarding career! Established in 2008, headquartered in Scottsdale, Arizona, Nextiva is committed to diversity and inclusion. We are an equal opportunity employer and participate in E-Verify. LI-RQ1 #LI-REMOTE Required Experience: Unclear Seniority Key Skills Spring, .NET, C / C++, Go, React, OOP, C#, Data Structures, JavaScript, Software Development, Java, Distributed Systems #J-18808-Ljbffr