WSB
Level 1 IT Support Engineer
WSB - Golden Valley, Minnesota, United States
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Overview
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Level 1 IT Support Engineer
role at
WSB . Get AI-powered advice on this job and more exclusive features. This range is provided by WSB. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$23.00/hr - $26.00/hr Forge ahead with WSB! WSB was founded on the understanding that culture drives results and we’ve dedicated ourselves to the value of strong relationships, collaboration, and forward-thinking ideas. We’ve inspired each other to discover thoughtful and creative solutions that look beyond the needs of today to the opportunities of tomorrow. We invite you to forge ahead with us. We're looking for a friendly IT professional to provide technical assistance to our internal staff. You'll be at the company’s front line, solving technical problems and supporting all assigned areas. The goal is to maintain high customer service standards. This position will be based out of our Golden Valley, MN office, with travel to other MN locations. What you will do:
Provide first-level support and resolve user issues. Track, route, and redirect problems to the appropriate resources. Walk users through problem-solving processes. Recommend procedure modifications or improvements. Perform Windows 10 Imaging procedures. Manage and deploy iOS and Android devices. Provide remote and onsite support in all offices. What you will bring:
Windows 10 troubleshooting skills. Knowledge of mobile devices, laptops, and desktops. Knowledge of common desktop applications, including Microsoft Office. Analytical and problem-solving abilities. Excellent customer service skills. Experience working in a team-oriented environment. Minimum Education:
An Associate’s degree (A.A.) is preferred. At least 1 year of professional experience supporting Microsoft environments is desired. A driver’s license and good driving record are required. Minimum Preferred Experience:
Certifications such as CompTIA A+ or Microsoft (MTA, MSCA, MSCE). Experience with Helpdesk Ticketing Systems, Windows Server 2019, Windows 10, iOS, Android, AutoCAD, Microstation, Esri GIS, SharePoint is preferred. About WSB:
WSB is a design and consulting firm in Transportation, Community Planning, Environmental, Energy, Municipal, and Construction services. We offer services across more than 50 areas nationwide. Full-time employees qualify for a comprehensive benefits package including health, dental, vision, life insurance, disability, 401K with match, paid time off, holidays, tuition reimbursement, and growth opportunities. Part-time employees can participate in the 401K and paid leave. We are an EEO/Affirmative Action Employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status. We strive for accessible careers web site. For assistance with your application, email wsbrecruiting@wsbeng.com. We provide reasonable accommodations for individuals with disabilities or disabled veterans. Please email us with your needs, including the job title and requisition number. Note: WSB does not accept unsolicited resumes from third-party agencies without a signed agreement. We reserve the right to pursue and hire candidates independently.
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Level 1 IT Support Engineer
role at
WSB . Get AI-powered advice on this job and more exclusive features. This range is provided by WSB. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$23.00/hr - $26.00/hr Forge ahead with WSB! WSB was founded on the understanding that culture drives results and we’ve dedicated ourselves to the value of strong relationships, collaboration, and forward-thinking ideas. We’ve inspired each other to discover thoughtful and creative solutions that look beyond the needs of today to the opportunities of tomorrow. We invite you to forge ahead with us. We're looking for a friendly IT professional to provide technical assistance to our internal staff. You'll be at the company’s front line, solving technical problems and supporting all assigned areas. The goal is to maintain high customer service standards. This position will be based out of our Golden Valley, MN office, with travel to other MN locations. What you will do:
Provide first-level support and resolve user issues. Track, route, and redirect problems to the appropriate resources. Walk users through problem-solving processes. Recommend procedure modifications or improvements. Perform Windows 10 Imaging procedures. Manage and deploy iOS and Android devices. Provide remote and onsite support in all offices. What you will bring:
Windows 10 troubleshooting skills. Knowledge of mobile devices, laptops, and desktops. Knowledge of common desktop applications, including Microsoft Office. Analytical and problem-solving abilities. Excellent customer service skills. Experience working in a team-oriented environment. Minimum Education:
An Associate’s degree (A.A.) is preferred. At least 1 year of professional experience supporting Microsoft environments is desired. A driver’s license and good driving record are required. Minimum Preferred Experience:
Certifications such as CompTIA A+ or Microsoft (MTA, MSCA, MSCE). Experience with Helpdesk Ticketing Systems, Windows Server 2019, Windows 10, iOS, Android, AutoCAD, Microstation, Esri GIS, SharePoint is preferred. About WSB:
WSB is a design and consulting firm in Transportation, Community Planning, Environmental, Energy, Municipal, and Construction services. We offer services across more than 50 areas nationwide. Full-time employees qualify for a comprehensive benefits package including health, dental, vision, life insurance, disability, 401K with match, paid time off, holidays, tuition reimbursement, and growth opportunities. Part-time employees can participate in the 401K and paid leave. We are an EEO/Affirmative Action Employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status. We strive for accessible careers web site. For assistance with your application, email wsbrecruiting@wsbeng.com. We provide reasonable accommodations for individuals with disabilities or disabled veterans. Please email us with your needs, including the job title and requisition number. Note: WSB does not accept unsolicited resumes from third-party agencies without a signed agreement. We reserve the right to pursue and hire candidates independently.
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