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Cloud Support Engineer

Zachary Piper Solutions is seeking Cloud Support Engineers - Digital Escorts to support a critical intelligence cloud security program in Reston, VA and Redmond, WA. The team is seeking IT support specialists who are experienced with Microsoft cloud environments to support an on-going classified program. Clearance: TS/SCI Full Scope Polygraph Location: Reston, VA, Redmond, WA Schedule: Shift work - 24x7 operational environment (swings, overnight) This job opens for applications 7/23/2025. Applications for this job will be accepted for at least 30 days from the posting date.

Responsibilities of the Cloud Support Engineer:

• Complete incoming tickets through Remedy, ServiceNow or other ticketing system
• Troubleshoot and resolve system issues utilizing customer tools
• Document all findings from tickets and incidents
• Automate and troubleshoot tasks using various scripting languages and services
• Provide end-user support to customers at the Tier I-III level in cloud based environments

Qualifications of the Cloud Support Engineer:

• Must hold an active TS/SCI Full Scope Polygraph required
• Must be willing to work one shift, no dual employment
• Willingness to shift work, as 24/7 support is essential
• Excellent customer service skills and focus.
• Education: Bachelor's Degree and 1+ years of related professional experience
• Experience with MS technologies and ticketing systems; Active Directory, JIRA, ServiceNow, Netmom, Windbg
• Basic scripting using Java, Python, Linux, Powershell, JavaScript in cloud based environments (preferably Azure)

Compensation of the Cloud Support Engineer:

Compensation: $70,000 - $135,000+ based on years of experience Full Benefits; Cigna Medical, Dental, Vision, 401k, PTO/Holiday, Sick leave as required by state law Opportunity to get your foot in the door with cloud Long-term stable program