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We are excited to announce an opportunity for a Technical Client Support Analyst at KUBRA! This key role is designed to provide tier-two technical support to KUBRA's clients. The Technical Client Support Analyst is the initial point of contact for clients and works with teams across the organization in the identification, troubleshooting, escalation and resolution of issues. This position includes participation in an on-call support rotation to provide 24x7 support to clients with Premium support agreements.This is a HYBRIDrole located in Tempe, AZ.What you get to do everyday!Review and react to client support and operational issues, assisting the team with initial triage, understanding of client implementations, and resolution of problemsManage communications with clients throughout the life of a request and coordinate with developers and others to address issuesLead weekly case review with key clientsConduct internal reporting on Key Performance Indicators (KPIs) for cases under management Coordinate with various internal teams as necessary, including Product Development, Network Services, Service Delivery, Sales, and Marketing teamsWork on special projects as requiredProvide on-call after hours support on a rotating basisDevelop and document new troubleshooting procedures as necessaryBuild and maintain knowledge of supported products and implementationsPerform configuration and code changes on existing applications to meet customer needsOther duties as assignedWhat kind of person you should be!Excellent verbal and written communications skillsAbility to explain technical issues to those unfamiliar with the subject via email, telephone, and in person in a professional mannerAbility to collaborate with fellow team members and teams across the organizationStrong technical and problem-solving skills to support understanding of enterprise software solutions, enterprise architecture, and troubleshooting of problemsStrong work ethic and dedication to providing 100% client satisfactionAn interest in creating and tinkering with technologyWhat skills do you need?Associate's degree or work experience demonstrating professional communication and inter-office skillsDiploma or Degree in Computer Information Systems or related program is preferred0-1 years of experience in Customer Service, software/IT support, or as a skilled user of enterprise softwareDemonstrated aptitude for troubleshooting technical problemsA general understanding of servers, networks, enterprise software, and data integration between enterprise applicationsExperience with enterprise software in a support or advanced business user role is strongly preferredFamiliarity with cloud/virtualized environments (such as AWS, Azure, DigitalOcean, or Google App Engine), relational databases, SQL queries, basic syntax, and C# or Java code is preferredExperience with reporting from enterprise applications and data warehouses is preferredBasic Linux command line skills are preferredAbility to create and edit HTML and embedded CSS, particularly for use in emails, is preferredSuccessful candidates must be able to demonstrate their experience designing and implementing information access solutions on Windows OS using the following tools: Visual Basic, C++, SQL Server, Access, ASP, ASP.Net, C#, JavaScript, HTML and CSS OR the ability to create and run SQL queries, make minor changes to Java code, and create or modify HTML documentsWhat you can expect from us!Award-winning culture that fosters growth, diversity and inclusion for allPaid day off for your birthdayFree LinkedIn Learning subscriptionAnnual performance-based bonusesContinued education with our education reimbursement programFlexible schedulesFree unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)Two paid days for volunteer opportunitiesFree on-site Fitness centerAccess to a 'Tickets at Work' membershipA free premium membership for 'Headspace'; an app geared towards mental health and wellbeing401k MatchingEqual Employment Opportunity: KUBRA is committed to the principles of equal employment opportunity. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. We will provide accommodations during the recruitment process upon request by emailing Information received relating to accommodation will be addressed confidentially.We thank all applicants for their interest; however, only candidates under consideration will be contacted.While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment, apply now!KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program. KUBRA does not typically provide immigration-related assistance, including employment-based work visa (e.g. H-1B) sponsorship, work permit applications and extensions, permanent residence (green card) sponsorship, LMIA applications or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.S/ Canada. All sponsorship determinations are case by case based on business need.