Bank of America
Technology Incident Management Process Manager
Bank of America - Charlotte, North Carolina, United States, 28245
Work at Bank of America
Overview
- View job
Overview
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description: The
Technology Incident Management Process Manager
is part of a team responsible for the bank’s technology stability through the steering, strategy management and ongoing development of the Problem Management Policies, Standards, and Processes.The role is committed to help deliver Operational Excellence and expected to preserve robust business, technology, risk, compliance, and audit team partnerships to accelerate enhancements, strengthen oversight and manage process health and controls.The function is responsible for participating in all related programs, initiatives, and projects to bring about and meet ongoing transformation and modernization objectives.
This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost. Responsibilities: Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.) Manages coordination of delivery and dependencies across multiple teams Facilitates communication and collaboration across organizations to support the deliverable completion and timeline Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements Supports resource planning for delivery and execution Ensures adherence with Enterprise Change Management standards Required Qualifications: 3+ years of experience in IT Service Management, specifically Incident and Problem Management Experience working with ITIL framework and best practices. Demonstrate innovative thinking, strategic focus and aptitude that challenges the status quo. Excellent organization skills: ability to adjust rapidly to changing demands and priorities. Strong verbal and written communication skills Strong relationship management skills to navigate complexities of gaining buy-in, building consensus, and resolving conflicts. Proficiency in using Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint. Proficiency in using ITSM tools and platforms (e.g., ServiceNow, BMC Remedy) Desired Qualifications: Experience working in banking or other highly regulated industry. ITIL Foundation Certified Skills: Collaboration Project Management Result Orientation Solution Delivery Process Stakeholder Management Analytical Thinking Business Acumen Financial Management Influence Risk Management Shift: 1st shift (United States of America)
Hours Per Week: 40 #J-18808-Ljbffr
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description: The
Technology Incident Management Process Manager
is part of a team responsible for the bank’s technology stability through the steering, strategy management and ongoing development of the Problem Management Policies, Standards, and Processes.The role is committed to help deliver Operational Excellence and expected to preserve robust business, technology, risk, compliance, and audit team partnerships to accelerate enhancements, strengthen oversight and manage process health and controls.The function is responsible for participating in all related programs, initiatives, and projects to bring about and meet ongoing transformation and modernization objectives.
This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. Key responsibilities include communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to-end visibility into the health of the deliverables, and managing program risk and compliance to standards. Job expectations include ensuring delivery meets the client’s expectations in terms of the functionality, quality, timeline, and cost. Responsibilities: Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.) Manages coordination of delivery and dependencies across multiple teams Facilitates communication and collaboration across organizations to support the deliverable completion and timeline Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements Supports resource planning for delivery and execution Ensures adherence with Enterprise Change Management standards Required Qualifications: 3+ years of experience in IT Service Management, specifically Incident and Problem Management Experience working with ITIL framework and best practices. Demonstrate innovative thinking, strategic focus and aptitude that challenges the status quo. Excellent organization skills: ability to adjust rapidly to changing demands and priorities. Strong verbal and written communication skills Strong relationship management skills to navigate complexities of gaining buy-in, building consensus, and resolving conflicts. Proficiency in using Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint. Proficiency in using ITSM tools and platforms (e.g., ServiceNow, BMC Remedy) Desired Qualifications: Experience working in banking or other highly regulated industry. ITIL Foundation Certified Skills: Collaboration Project Management Result Orientation Solution Delivery Process Stakeholder Management Analytical Thinking Business Acumen Financial Management Influence Risk Management Shift: 1st shift (United States of America)
Hours Per Week: 40 #J-18808-Ljbffr