TEKsystems
Telecommunications Engineer/Admin/Analyst
TEKsystems - Boston, Massachusetts, us, 02298
Work at TEKsystems
Overview
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Overview
Telecommunications Engineer/Admin/Analyst
Location: Boston, MA (Hybrid: 3 Days On-Site / 2 Days Remote)
Company: TEKsystems
Contract Duration: 6 Months (Expected to be extended, opportunity for conversion Full-Time)
Positions Available: 2
Employment Type: W2 Only (No C2C or 1099)
About the Role
TEKsystems is seeking an experienced Telecommunications Engineer/Admin/Analyst to support our client in the engineering, administration, and support of complex voice communication systems. This expert-level role will be instrumental in supporting the integration of newly acquired businesses and ensuring seamless telecom operations across the system.
Key Responsibilities
Engineer, design, and maintain telecom systems including:
Cisco Call Manager v15, Unity Connection, Emergency Responder, VG Analog Gateways
RingCentral cloud-based voice platform, Nice CX One, RingClone, MS Teams/WebRTC integrations
Avaya Communications Manager v17, Aura Messaging, CMS, VeraSmart, Virtual Observer
Provide Tier 3 support and serve as SME for telecom technologies
Collaborate with IT teams (Network, Service Desk, PMO) on escalations and projects
Perform system backups and troubleshoot using tools like Wireshark, SolarWinds, and TraceSBC
Support peripheral systems: SPOK paging, IVR, call recording, overhead paging
Deliver technical training and documentation for end users and internal teams
Travel to regional sites for on-site support and implementations
Required Skills Telecom engineering and troubleshooting (Cisco, Avaya, RingCentral)
SIP trunking, LAN/WAN, QoS, VLAN tagging
Data center operations and cabling standards (Cat 5/6, RJ-11/45, fiber terminations)
Familiarity with ServiceNow, Office 365, and vendor portals (Verizon, Windstream, Granite)
Preferred Qualifications Bachelor’s degree in Computer Science or equivalent experience
4–5 years in telecom and IT network systems
Certifications: CCNP, CCIPP, or Avaya/RingCentral training preferred
Must reside within 60 minutes of metro Boston and be willing to travel regularly
Work Environment Hybrid Schedule: 3 days on-site (Boston, Brockton, or Manchester, NH) and 2 days remote per week
Involvement in high-impact projects tied to hospital acquisitions
Additional Information Drug Test Required
C2C / Sub-Vendor Use: Not permitted
Candidates must be authorized to work in the U.S. on a W2 basis
Pay and Benefits The pay range for this position is $60.00 - $70.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Boston,MA. Application Deadline This position is anticipated to close on Aug 6, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Cisco Call Manager v15, Unity Connection, Emergency Responder, VG Analog Gateways
RingCentral cloud-based voice platform, Nice CX One, RingClone, MS Teams/WebRTC integrations
Avaya Communications Manager v17, Aura Messaging, CMS, VeraSmart, Virtual Observer
Provide Tier 3 support and serve as SME for telecom technologies
Collaborate with IT teams (Network, Service Desk, PMO) on escalations and projects
Perform system backups and troubleshoot using tools like Wireshark, SolarWinds, and TraceSBC
Support peripheral systems: SPOK paging, IVR, call recording, overhead paging
Deliver technical training and documentation for end users and internal teams
Travel to regional sites for on-site support and implementations
Required Skills Telecom engineering and troubleshooting (Cisco, Avaya, RingCentral)
SIP trunking, LAN/WAN, QoS, VLAN tagging
Data center operations and cabling standards (Cat 5/6, RJ-11/45, fiber terminations)
Familiarity with ServiceNow, Office 365, and vendor portals (Verizon, Windstream, Granite)
Preferred Qualifications Bachelor’s degree in Computer Science or equivalent experience
4–5 years in telecom and IT network systems
Certifications: CCNP, CCIPP, or Avaya/RingCentral training preferred
Must reside within 60 minutes of metro Boston and be willing to travel regularly
Work Environment Hybrid Schedule: 3 days on-site (Boston, Brockton, or Manchester, NH) and 2 days remote per week
Involvement in high-impact projects tied to hospital acquisitions
Additional Information Drug Test Required
C2C / Sub-Vendor Use: Not permitted
Candidates must be authorized to work in the U.S. on a W2 basis
Pay and Benefits The pay range for this position is $60.00 - $70.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Boston,MA. Application Deadline This position is anticipated to close on Aug 6, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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