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Go to next pageOxford Solutions - Pittsburgh
Contract to Hire. Onsite. Oxford Solutions is working with a client seeking a Help Desk Support Associate to provide technical assistance to end users. This role requires 2 to 4 years of experience in IT support and the ability to work a flexible schedule, including evenings and weekends.
Responsibilities
- Provide software, hardware, and network support as needed
- Respond to help desk tickets via phone and email
- Troubleshoot and resolve technical issues for Windows environments
- Assist end users with system and application-related issues
- Maintain accurate documentation of support requests and resolutions
Qualifications - Associate or Bachelor's in IT or related area
- 2 to 4 years of experience in an IT support or help desk role
- Working knowledge of ticketing software, Active Directory, DHCP, DNS, Subnets, Windows 7 and up, Windows server 2008 and up, VPN software, Microsoft Office suite
- Knowledge of computer hardware, and familiarity with networking concepts.
- Strong customer service skills and ability to communicate technical solutions effectively
- Experience troubleshooting Windows operating systems and applications
- Ability to prioritize and resolve technical issues efficiently
- Strong attention to detail and good documentation skills
Help Desk Support - 25-00428
See details and apply
Tier 2 Help Desk Analyst
