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Job Description

Job Description

Field Technician Career Description

Insight Technical Advisors is a rapidly growing IT/MSP provider serving the Triangle’s small business community. We are passionate about building relationships with our clients by providing outstanding customer care, communication and service levels. We seek a field technician that shares our passion for serving customers, along with the required technical skills. In this home-based position, you’ll join a team of highly committed professionals, and serve our customers in both a help desk and field tech role. We are looking for customer skills first, followed by technical skills and creativity to identify, research and resolve client issues.

Essential Functions

• Tier 1 help desk support. Fielding inbound calls, diagnosing, and resolving tickets.
• Field client support. Roughly 25% of your time will be in the field, serving clients on their site.
• Provides support to employees or customers regarding technical inquiries, diagnoses to isolate the nature of the problem and resolves support issues.
• Identifies, troubleshoots, and resolves software, hardware, and network failures.
• Performs the installation, configuration, upgrades, repair and preventative maintenance of software, hardware and/or systems.
• Thoroughly documents cases to ensure continuity of information and adherence to customer service standards.
• Maintains awareness of current tools, methodologies and technologies associated to IT support.

Technical Skills & Experience:

• 18 months minimum experience in a technical support environment.
• Understanding and knowledge of network-related issues
• Experience working with Microsoft platform (Office 365, various operating systems)
• Experience with Domain Control/Active Directory
• Ability to work Monday through Friday from 8:00 to 5:00
• Must have reliable transportation.
• Experience with networking, including firewalls. Extra credit for Cisco Meraki and Ubiquiti experience.
• MSP/IT Consulting experience is a HUGE plus.
• Apple support experience is a plus

Soft Skills:

• A passion for customer service. We are looking for the unique people who live for exceeding customer expectations.
• Curiosity and a willingness to jump in and learn.
• Strong leadership, while closely collaborating with customer Insight’s staff in a team environment
• Very organized, ability to prioritize tasks
• Strong sense of ownership, & desire to provide outstanding service.
• Motivated, result oriented, with the desire for continuous learning.

Company Description

Insight Technical Advisors is a rapidly growing IT/MSP provider serving the Triangle’s small business community. We are passionate about building relationships with our clients by providing outstanding customer care, communication and service levels.

Company Description

Insight Technical Advisors is a rapidly growing IT/MSP provider serving the Triangle’s small business community. We are passionate about building relationships with our clients by providing outstanding customer care, communication and service levels.