Support.com
Private Mortgage Loan Processor
Support.com - Farmington
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Overview
PRIVATE MORTGAGE LOAN PROCESSOR
The primary responsibilities of the Mortgage Loan Processor will be to document and process portfolio mortgage loans and provide support to Private Mortgage Bankers. The Mortgage Loan Processor is expected to deliver a high level of customer service, be highly detail-oriented, and prioritize work in a fast-paced environment.
Position Responsibilities:
- Act as Servicing Liaison for Private Mortgage Banking Group.
- Assist all Private Mortgage Banking Clients/Private Bankers.
- Assist clients with ACH Auto-Draft Mortgage Payments and Changes; monitor and track ACH from execution through the first successful payment.
- Facilitate payoff requests for Private Mortgage Bankers, Private Bankers, and all requested internal/external mortgages & HELOCs.
- Assist clients with review, payments, and year-end reporting for all types of loans, including privately held mortgages within the Comerica portfolio.
- Assist clients with principal paydowns, recasts, and overnight payment requests, providing wiring instructions when requested.
- Work directly with PHH Servicing to resolve detailed servicing matters.
- Engage in scheduled roundtable calls with PHH Servicing Managers and Comerica PHH Liaisons.
- Organize pipeline logs for Private Mortgage Bankers to distribute to CMA management.
- Review pipeline and engage with Private Mortgage Bankers to improve loan processes and efficiencies.
- Distribute daily mortgage rates and manage distribution.
- Organize loan application packages for Private Mortgage Bankers in virtual folders.
- Track and manage appraisal requests, disclosures, flood zones, title packages, surveys, and homeowner's insurance.
- Order and track receipt of title packages; review packages and title commitments for requirements such as payoffs, liens, and vesting.
- Deliver received appraisals to Private Mortgage Bankers, review appraisal details, and track appraisals through the CMA approval process.
- Monitor outstanding mortgage approval stipulations needed for clear to close.
Closing Documentation Management
- Provide post-closing organization of documentation to Private Mortgage Bankers.
- Set up and track ACH payments through PHH Servicing.
- Monitor receipt of homeowner's insurance by PHH Servicing.
- Assist with special projects and perform additional duties as requested.
- Perform other duties as assigned.
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