Torc Robotics, Inc.
Senior Director, Engineering - Enablement Success Ann Arbor, MI
Torc Robotics, Inc. - Ann Arbor, Michigan, us, 48113
Work at Torc Robotics, Inc.
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About the Company
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button. At Torc, we have always believed that autonomous vehicle technology will transform how we travel, move freight, and do business. A leader in autonomous driving since 2007, Torc has spent over a decade commercializing our solutions with experienced partners. Now a part of the Daimler family, we are focused solely on developing software for automated trucks to transform how the world moves freight. Join us and catapult your career with the company that helped pioneer autonomous technology, and the first AV software company with the vision to partner directly with a truck manufacturer. Meet The Team: Within the Data and Enablement (D&E) organization, the Enablement Success Team is a new organization responsible for all Technology vendor operations and is the single point of engagement for the performance and improvement of the engineering enablement solutions. The Enablement Success Team achieves their goals through close collaboration with internal groups (Engineering, Enablement, Product and Business Ops) and external partnerships. What You’ll Do: Work closely with other departments like engineering, product development, and sales to resolve complex customer issues. Communicate effectively with management regarding support performance and challenges. Act as the primary point of contact for escalated support issues. Develop measurements to monitor key performance indicators (KPIs) to ensure team effectiveness and identify areas for improvement. Analyze failure feedback to identify trends and implement improvements to support processes. Establish and maintain service level agreements (SLAs) for support response times and resolution. Develop and implement support strategies aligned with business goals. Monitor key performance indicators (KPIs) to measure team effectiveness and identify areas for improvement. Manage support budgets and resource allocation. As a strategic thinker, the Director of Engineering stays on top of the latest innovations in the industry and drives new ideas into the organization. He/she is also continuously reviewing internal developments and proactively resolving roadblocks within his/her organization and beyond. As a leader, you are responsible for the … Development of business plans and operational priorities to meet goals and objectives of the organization. Facilitation of processes for the delivery of scalable and high-quality systems products for autonomous driving vehicles and support systems. Collaboration with other management and teams as needed to meet goals, monitor team performance, and achieve objectives. Understanding of the industry best practices in support and partner management. Career development and coaching of the team. Selection and performance management of the teams. Continuous performance feedback is delivered. Compensation analysis in close collaboration with peer managers and People Operations. What You’ll Need to Succeed: Ability to be a strategic partner to the organization and identify & plan how to meet future needs of the organization. Expert knowledge and demonstrated leadership of support and vendor operations, acting as an advisor to other leaders on relevant trends and emerging issues. Ability to effectively manage a team of managers and professionals and identify opportunities to grow and develop the team. Ability to evangelize best practices and promote consistent standards including performance metrics, root cause analysis and CLCA. A customer-first mentality: experience leading teams that support products or engineering environments. Develop plans and anticipate the needs for incident response, security and compliance audits. Bonus Points: 20+ years of experience within a manufacturing environment or support environment. 15+ years of experience managing/working through vendors to include contract and performance management. 15+ years of leadership experience. Perks of Being a Full-time Torc’r Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team-focused. Torc offers: A competitive compensation package that includes a bonus component and stock options. 100% paid medical, dental, and vision premiums for full-time employees. 401K plan with a 6% employer match. Flexibility in schedule and generous paid vacation (available immediately after start date). Company-wide holiday office closures. AD+D and Life Insurance. Hiring Range for Job Opening: US Pay Range: $262,100 - $314,500 USD At Torc, we’re committed to building a diverse and inclusive workplace. We celebrate the uniqueness of our Torc’rs and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, or disabilities. Even if you don’t meet 100% of the qualifications listed for this opportunity, we encourage you to apply. Apply for this job * indicates a required field
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Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button. At Torc, we have always believed that autonomous vehicle technology will transform how we travel, move freight, and do business. A leader in autonomous driving since 2007, Torc has spent over a decade commercializing our solutions with experienced partners. Now a part of the Daimler family, we are focused solely on developing software for automated trucks to transform how the world moves freight. Join us and catapult your career with the company that helped pioneer autonomous technology, and the first AV software company with the vision to partner directly with a truck manufacturer. Meet The Team: Within the Data and Enablement (D&E) organization, the Enablement Success Team is a new organization responsible for all Technology vendor operations and is the single point of engagement for the performance and improvement of the engineering enablement solutions. The Enablement Success Team achieves their goals through close collaboration with internal groups (Engineering, Enablement, Product and Business Ops) and external partnerships. What You’ll Do: Work closely with other departments like engineering, product development, and sales to resolve complex customer issues. Communicate effectively with management regarding support performance and challenges. Act as the primary point of contact for escalated support issues. Develop measurements to monitor key performance indicators (KPIs) to ensure team effectiveness and identify areas for improvement. Analyze failure feedback to identify trends and implement improvements to support processes. Establish and maintain service level agreements (SLAs) for support response times and resolution. Develop and implement support strategies aligned with business goals. Monitor key performance indicators (KPIs) to measure team effectiveness and identify areas for improvement. Manage support budgets and resource allocation. As a strategic thinker, the Director of Engineering stays on top of the latest innovations in the industry and drives new ideas into the organization. He/she is also continuously reviewing internal developments and proactively resolving roadblocks within his/her organization and beyond. As a leader, you are responsible for the … Development of business plans and operational priorities to meet goals and objectives of the organization. Facilitation of processes for the delivery of scalable and high-quality systems products for autonomous driving vehicles and support systems. Collaboration with other management and teams as needed to meet goals, monitor team performance, and achieve objectives. Understanding of the industry best practices in support and partner management. Career development and coaching of the team. Selection and performance management of the teams. Continuous performance feedback is delivered. Compensation analysis in close collaboration with peer managers and People Operations. What You’ll Need to Succeed: Ability to be a strategic partner to the organization and identify & plan how to meet future needs of the organization. Expert knowledge and demonstrated leadership of support and vendor operations, acting as an advisor to other leaders on relevant trends and emerging issues. Ability to effectively manage a team of managers and professionals and identify opportunities to grow and develop the team. Ability to evangelize best practices and promote consistent standards including performance metrics, root cause analysis and CLCA. A customer-first mentality: experience leading teams that support products or engineering environments. Develop plans and anticipate the needs for incident response, security and compliance audits. Bonus Points: 20+ years of experience within a manufacturing environment or support environment. 15+ years of experience managing/working through vendors to include contract and performance management. 15+ years of leadership experience. Perks of Being a Full-time Torc’r Torc cares about our team members and we strive to provide benefits and resources to support their health, work/life balance, and future. Our culture is collaborative, energetic, and team-focused. Torc offers: A competitive compensation package that includes a bonus component and stock options. 100% paid medical, dental, and vision premiums for full-time employees. 401K plan with a 6% employer match. Flexibility in schedule and generous paid vacation (available immediately after start date). Company-wide holiday office closures. AD+D and Life Insurance. Hiring Range for Job Opening: US Pay Range: $262,100 - $314,500 USD At Torc, we’re committed to building a diverse and inclusive workplace. We celebrate the uniqueness of our Torc’rs and do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, or disabilities. Even if you don’t meet 100% of the qualifications listed for this opportunity, we encourage you to apply. Apply for this job * indicates a required field
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