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General Manager – Valcourt Window Cleaning
Position Overview
Valcourt Window Cleaning is seeking a dynamic and results-driven General Manager to lead and oversee all aspects of branch operations, safety, sales, and financial performance. This role is critical to ensuring sustained profitability, growth, and excellence in service delivery. The General Manager will be responsible for managing branch operations, driving P&L and EBITDA performance, building a high-performing team, and representing the company within the industry and local community.
Key Responsibilities
Operational Leadership :

• Oversee all branch operations, ensuring adherence to Valcourt's operational standards and safety protocols.
• Conduct regular job site & operational visits to ensure quality service delivery, employee safety compliance
• Ensure full compliance with company systems and tools, including Salesforce and BI financial reporting platforms.
  

• Drive P&L performance, ensuring budgeted revenue and EBITDA targets are met or exceeded.
• Analyze financial data and KPIs to identify opportunities for growth and efficiency improvements.
• Conduct regular SWOT analysis to assess branch performance & develop actionable strategies for improvement.
  

• Lead sales efforts, including participating in sales ride-alongs to coach and support sales representatives.
• Ensure full adoption of Sandler Sales Training methodologies & reinforce principles across all employees.
• Build and maintain strong relationships with clients through regular client visits and active engagement.
  

• Oversee all aspects of technician hiring, onboarding, and training, ensuring a skilled and motivated workforce.
• Conduct regular 1-on-1s and staff meetings to provide clear direction, feedback, and support to all team members.
• Foster a culture of accountability, collaboration, and continuous improvement.
  

• Represent Valcourt at industry and community events such as BOMA, IREM, and other networking opportunities.
• Actively engage with industry leaders and organizations to build Valcourt’s reputation as a market leader.
  

• Maintain a strong focus on employee safety, ensuring compliance with all safety regulations and protocols.
• Promote a culture of safety and accountability throughout the branch.
  

• Proven experience in operations & sales leadership, and financial accountability within a service-based organization.
• Demonstrated success in managing P&L, EBITDA, and achieving financial performance targets.
• Proficiency in Salesforce, BI financial reporting, and other operational tools.
• Strong understanding of Sandler Sales Training principles with ability to coach & reinforce methodologies.
• Excellent leadership & communication skills, with the ability to inspire & develop a high-performing team.
• Strong organizational and analytical skills, with a focus on continuous improvement and strategic thinking.
  

• Leadership and Team Management, Financial and Business Acumen, Customer Focus, Operational Excellence, Safety and Compliance, Industry Engagement

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Other

Job function

• Job function

  Management and Manufacturing

• Industries

  Facilities Services

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