Canyon Vet - Canyon Lake
Veterinary Client Service Representative
Canyon Vet - Canyon Lake - Canyon Lake, Texas, United States, 78133
Work at Canyon Vet - Canyon Lake
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Overview
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Position at Canyon Vet - Canyon Lake
CanyonVet Canyon Lake is hiring a full-time Customer Service Representative/Receptionist to join their amazing team!
The Veterinary Receptionist is a highly motivated person who loves animals and wants to work closely with them and their owners. They are responsible for providing high quality customer service and support to clients of a veterinary practice. They will assist clients with appointments, billing inquiries, as well as handling client concerns and complaints in a professional manner
Benefits: Health, vision, and dental insurance 401k match PTO Paid parental leave Purr-ental leave Pet care discounts So much more!
Responsibilities include, but are not limited to: Respond to customer inquiries via phone, email, and in person. Schedule appointments Assist with the check in and check out process and verify patient information for appointments, boarding, and procedures. Updates team of daily appointments, surgeries, dentals and drop off's on dry erase board each morning. Maintain patient records and client information. Create reports and reminders for patients. Takes refill requests Maintain a clean and organized environment - this will include sweeping, mopping, dusting, cleaning bathrooms. Create S.O.A.P for sick or injured pets. Answer client's inquiries about hospital policies, basic pet care questions, costs of immunizations, and spays/neuters. Receives and transmits telephone and fax messages accurately and promptly, processes vendor coupons, maintains reminder system, orders food. Prepares health certificates, immunization certificates, laboratory reports, and euthanasia certificates. Prepares client invoices and obtains payment after services performed. This includes collecting money and posting payments. If knowledgeable about can discuss fees, estimates, and financial policies with clients.
Requirements: High school diploma or equivalent Previous customer service experience, preferably in veterinary or healthcare setting Strong communication and interpersonal skills Ability to multitask and work well under pressure Basic computer proficiency Knowledge of veterinary terminology and procedures Work requires lifting and carrying records, equipment, and animals weighing up to 25lbs; requires sitting or standing for extended periods of time.
Position at Canyon Vet - Canyon Lake
CanyonVet Canyon Lake is hiring a full-time Customer Service Representative/Receptionist to join their amazing team!
The Veterinary Receptionist is a highly motivated person who loves animals and wants to work closely with them and their owners. They are responsible for providing high quality customer service and support to clients of a veterinary practice. They will assist clients with appointments, billing inquiries, as well as handling client concerns and complaints in a professional manner
Benefits: Health, vision, and dental insurance 401k match PTO Paid parental leave Purr-ental leave Pet care discounts So much more!
Responsibilities include, but are not limited to: Respond to customer inquiries via phone, email, and in person. Schedule appointments Assist with the check in and check out process and verify patient information for appointments, boarding, and procedures. Updates team of daily appointments, surgeries, dentals and drop off's on dry erase board each morning. Maintain patient records and client information. Create reports and reminders for patients. Takes refill requests Maintain a clean and organized environment - this will include sweeping, mopping, dusting, cleaning bathrooms. Create S.O.A.P for sick or injured pets. Answer client's inquiries about hospital policies, basic pet care questions, costs of immunizations, and spays/neuters. Receives and transmits telephone and fax messages accurately and promptly, processes vendor coupons, maintains reminder system, orders food. Prepares health certificates, immunization certificates, laboratory reports, and euthanasia certificates. Prepares client invoices and obtains payment after services performed. This includes collecting money and posting payments. If knowledgeable about can discuss fees, estimates, and financial policies with clients.
Requirements: High school diploma or equivalent Previous customer service experience, preferably in veterinary or healthcare setting Strong communication and interpersonal skills Ability to multitask and work well under pressure Basic computer proficiency Knowledge of veterinary terminology and procedures Work requires lifting and carrying records, equipment, and animals weighing up to 25lbs; requires sitting or standing for extended periods of time.