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Our client is a leading wireless/wireline solutions and testing provider for mobile infrastructure, IP networks, and public safety. Their solutions involving GSM, LTE, UMTS, RF/DAS, GPS, embedded IoT technology, AI, and applications support their commercial and private customers. They are hiring a Senior Software Support Engineer to provide technical support to internal developers and engineers, software customers, and other end-users. The Senior Software Support Engineer conducts real-world testing and post-processing data analysis as part of the customer support workflow. This engineer supports troubleshooting and design/implementation efforts to resolve technical issues. With the support of a large team of engineers and product managers, this person will provide critical product feedback on industry-disrupting wireline and wireless solutions. This Role Offers: Competitive base salary plus performance bonus potential. Benefits package includes medical/healthcare, 401K, and company equity. Heavy focus on emerging technology. Multiple career path options: able to grow into senior roles with customer involvement or specialized technical roles. Exciting opportunity to work with customers in government, public safety, commercial accounts, and more. Engineer-centric culture with a large budget for equipment and support staff. Product life cycle ownership and a high degree of influence. Diversified, adaptable wireline and wireless solutions portfolio. History of success in many industries: wireless/telecom, defense, aerospace, IoT, smart devices, automotive, healthcare, transportation, public safety, stadiums, and Fortune 500 clients. High level of influence and freedom within a hands-on workplace culture. Hand-picked engineering team with hundreds of patents, and thousands of aggregate design hours. Company is profitable and debt-free, expected to double revenue within 5 years. Focus: Provide technical support to several users primarily field engineering teams, customer engineers and post-sales teams. Train all end-users on new features. Open troubleshooting tickets and investigate technical issues remotely and on-site. Conduct real-world performance testing on a range of wireless solutions, including LTE, DAS, Small Cell, public sector applications, cellular networks, and more. Use specialized RF test and measurement equipment (e.g. spectrum analyzer, noise figure analyzer, network analyzer) in the course of troubleshooting customer issues. Analyze post-processing data to identity root cause. Maintain coding and security standards across multiple projects. Complete test cases in lab and field settings, documenting test results and providing feedback. Document product defects and work with product engineering team to recreate issues and develop resolutions. Skill Set: 10+ years in software engineering, wireless networks, and wireline solutions. Strong focus on testing, troubleshooting, and optimization. Experience in pre and post-sales support. Knowledge or experience with wireless standards, network, and communication protocols (CDMA, WCDA, UMTS, LTE, IMS, SMS, RIL, TCP/IP, Vo/IP). Knowledge of UNIX/Linux environments and development, Windows operating system as well as Mobile operating systems (such as Apple iOS or Android) and their associated software development kits. Scripting and programming experience with C/C++, Python, UX/UI applications, and other tools a plus. Experience in customer-facing roles, especially for technical support. Bachelors degree or higher in electrical engineering. Masters preferred. Strong competence in wireless software and cellular network technology, including:

2G, 3G and 4G/LTE Networking protocols: TCP/IP, DNS, firewalls, IP switches, and OSI reference model Linux development CDMA/WCDMA, EVDO RAN RF equipment

Hands-on experience with security tools, routing/switching, and IP networking. Methodical approach to systems testing, with the ability to design comprehensive process-oriented test scenarios. Must be able to gain Top Secret Security Clearance ISA.

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