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Zone Manager At MKE Airport

Position Title: Zone Manager

Retail Employment Classification: Full Time Department: Retail Position Summary: Zone Managers are leaders that drive sales, service, and operational excellence in the location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts. Duties and Responsibilities: Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company's policies and procedures Train and perform all register/cash handling/Loss Prevention functions as outlined in the Standard Operating Procedures Facilitate opening and closing of stores Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions Ensure store merchandising standards are consistently executed per the company guidelines Coordinate, monitor and align team resources to maximize sales and service potential Resolve basic IT/register issues and escalate as necessary Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately Prepare for and participate in inventories; verify high risk counts Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events Communicate daily with the team; look for additional ways to drive business through product, processes, or people Serve as the Manager on Duty providing leadership during assigned shifts Direct, coach, and train Associates in their daily job assignments Represent and support the company by fostering strong business relationships within the airport community Monitor and address performance issues in a timely manner through a partnership with AGM or GM Contribute feedback on Associate reviews and provide input on Associate counseling Other duties as assigned Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities. Preferred Behaviors: Team Player: Works well as a member of a group Leader: Inspires teammates to follow them Dedicated: Devoted to a task or purpose with loyalty or integrity Preferred Motivations: Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Required Education: High School or better